Administration Guide - Avaya Support

Reporting Tool
Reporting Tool Window
You can use the Reporting Tool to generate reports for monitoring voice mail system
usage, planning capacity, and tracking system security. Report information is taken
from the transaction database and generated for the voice mail domain. Some reports
can also generate voice-server-specific or user-specific information.
Once you have generated a report, you can zoom in on the screen or print it for easy
reference. You can also export a report to different file formats or attach it to a
message sent using a MAPI enabled e-mail system.
This chapter describes the Reporting Tool screens and the controls within those
screens.
Launching the Application
Before launching the Reporting Tool, ensure that:
! Transaction generation is enabled for the time period you want to report on.
See Enabling Transaction Generation on page 7-4.
! Reporting Tool data source references the transaction database on the
tracing system machine. See Selecting a Data Source on page 7-5.
On your Windows desktop, click the Start > Programs > Avaya Modular Messaging
> Reporting Tool menu to launch the Reporting Tool window.
Setting up Options for Generating Reports
Click the File > Options... menu to launch the Options dialog box. You can specify
whether you want a generated report to be displayed on the screen, sent to a printer, or
both. See Options Dialog Box on page 7-11.
Generating Reports
The commands in the Reports menu launch dialog boxes which you can use to
generate reports. The report then appears in the main Reporting Tool window and/or
is sent to a printer.
! Hourly Statistics You can generate a report on the number of
incoming/outgoing calls for each hour in a specified time period.
See Hourly Statistics Dialog Box on page 7-12, and Hourly Statistics
Report on page 7-13.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
7–8 MAS Administration Guide
February 2007