Administration Guide - Avaya Support

Examples of Caller Applications
Building the Application
The following procedure assumes that you have already started the Caller Applications
Editor. It presents a step-by-step method for building the Example 4 caller application.
1. Create the caller application base node. Name it Shared extension.
Provide a brief Description and select the Language. See New Caller
Application Dialog Box on page 6-37.
2. Modify the caller application base node properties. See Properties
Dialog Box on page 6-42.
! Select Menu only as the Action type.
! Select Play entry prompt and then select Application prompt
(Prompt tab).
! Add a prompt and enter “Shared extension menu” under
Comments.
Note: You will not actually record the prompt at this point, you are
merely creating a placeholder for it.
! Verify that the Application tab is set to use the Custom operator,
4350 as the Custom Operator number, and the * key as the Default
cancel key.
Note: The “Custom Operator” is not the same as the “Personal
Operator” feature described in other parts of the Avaya Modular
Messaging system documentation. It is a similar concept but
works differently. The personal operator can be configured for
individual subscribers. It is a designated mailbox or extension
where the system can transfer callers for assistance when a
subscriber cannot answer their calls and the personal
operator’s schedule is active. The custom operator can be
configured for caller applications. It is a designated extension
where the system can transfer callers when they press the
operator key (0) as part of their interaction with a caller
application.
3. Add four application (action) nodes to the base node. These nodes will
all be Transfer nodes used to transfer the caller to the desired sales
person. See Add Node Dialog Box on page 6-39
! Name the nodes Transfer to Adam, Transfer to Barbara, etc.
! Select Transfer as the Action type.
! Select 1, 2, 3, and 4 for the Key presses.
! Provide brief Descriptions.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
B–18 MAS Administration Guide
February 2007