Administration Guide - Avaya Support

Reporting Tool
System Usage Report
This topic describes the contents of the System Usage report. For information on how
to generate this report, see System Usage Dialog Box on page 7-19.
The System Usage report shows call and messaging statistics for the voice mail
domain for a specified time period. Please note that, if you are using a nonintegrated
MAS, you do not receive information on the calling party.
VMD-wide call and messaging statistics
! General Call Information
— Number of Incoming Calls The total number of incoming calls
received by the voice mail domain.
— Number of Times Users Logged On The total number of
subscribers who successfully entered their mailbox number and
password.
— Time All Ports Busy (seconds) The total time, in seconds, during
which all ports were simultaneously busy.
— Time All Text-to-Speech Ports Busy (seconds) The total time, in
seconds, during which all text-to-speech ports were simultaneously
busy.
— Number of Successful Calls to Fax Gateway The number of fax
calls successfully passed from the MAS to the fax server.
— Number of Failed Calls to Fax Gateway The number of fax calls
that failed to pass from the MAS to the fax server.
! Callers Actions
— Dialed Extension The number of times callers to the voice mail
domain requested the Automated Attendant to transfer them to an
extension.
— Defaulted to Assistance The number of times callers were
transferred to operator assistance by default, for example, callers
using rotary telephones.
— Dialed 0 for Assistance The number of times callers to the voice
mail domain pressed [0] for operator assistance.
— Left a Message for a Subscriber The number of times callers to
the voice mail domain left a message for a subscriber.
— Pressed # to Logon The number of times callers to the voice mail
domain pressed [#] to log on. This records the number of attempted
logins.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
7–20 MAS Administration Guide
February 2007