Administration Guide - Avaya Support

Reporting Tool
— Abandoned The number of calls disconnected after reaching an
unavailable extension without leaving a voice message, calling
another extension, or transferring to the operator.
Note: There is one case in which an abandoned call is counted as
successful. This is when a caller is put through to an extension
but just before the recipient of the call has had the time to
answer the call, the caller hangs up.
Viewing & Saving the Report
You can view, zoom and pan the report in the Reporting Tool window, or print it to
view on paper. See Reporting Tool Window on page 7-8.
Note: Before you print a User Mailbox Statistics report, make sure the page
orientation is set to landscape.
You can configure one or both of these options to happen automatically, as soon as the
report is generated, via the Options dialog box. See Options Dialog Box on page 7-11.
Generating another report closes the currently displayed report. However, exporting a
report has the effect of saving it. See Export Dialog Box on page 7-30.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
7–26 MAS Administration Guide
February 2007