Administration Guide - Avaya Support

MAS Alarms
MAS Alarm - VS MWI 1
Level
Minor.
System Descriptor
MWI is having trouble.
Description
This alarm indicates that there is a problem with the MM Message Waiting Indicator
service.
The system generates this alarm whenever the MWI Failures KPI (event ID 1434) is
incremented more than five times at an average rate faster than once every five
minutes.
Repair Procedure
The system is designed to restart the service whenever there is a failure. If it does so,
and there is no new alarm generated within a 15-minute period, then the system
considers the alarm resolved and generates a resolved-alarm event.
Although there is no repair procedure for this alarm, you can locate and view more
detailed information about the failure by checking the Event Viewer Application log:
1. Click the Start > Programs > Administrative Tools > Services menu
command to start the Services monitor.
2. In the Tree pane, select Event Viewer (Local), expanding the tree if
necessary.
3. Double-click Application.
The system displays the Application log.
4. Locate the most recent entry for a 1434 event.
If the system does not resolve the alarm automatically within a period of a few hours,
contact your Avaya technical support representative for assistance.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
February 2007 MAS Administration Guide
A–65