Administration Guide - Avaya Support

Caller Applications Editor
— Custom operator Select this to route the call to a custom operator
defined for the caller application, if the caller presses the operator
key (0). Enter the extension number for the custom operator.
Note: The “Custom Operator” is not the same as the “Personal
Operator” feature described in other parts of the Avaya Modular
Messaging system documentation. It is a similar concept but
works differently. The personal operator can be configured for
individual subscribers. It is a designated mailbox or extension
where the system can transfer callers for assistance when a
subscriber cannot answer their calls and the personal
operator’s schedule is active. The custom operator can be
configured for caller applications. It is a designated extension
where the system can transfer callers when they press the
operator key (0) as part of their interaction with a caller
application.
! Default cancel Select a node for the call to transfer to, if a caller presses
the cancellation key. The default destination is the . In most
cases Avaya recommends this setting.
This setting is used as the default setting for the same field in the
Properties dialog, General tab of any node within this caller application.
See Properties - General - Menu Action Type on page 6-45 and
Properties - General - Send Message Action Type on page 6-51.
! Default cancel key Select the key the caller must press to cancel any
operation within this caller application.
Typically, the star (*) key is used for this purpose, but you can change it
to something else, if you wish.
Note: If any key other than * is set, whenever you press the key the caller
application cancels the current operation. After canceling the
operation the caller application transfers the call to the Default
cancel node.
! Timeout Enter the period, in seconds, after which the caller application will
transfer the caller to the Next node, when no input has been detected. The
default is 5.
— Use system default Select this check box, if you wish to use the
default timeout period inherited from the voice mail domain’s settings.
The Timeout field is then disabled.
Note: The system default is set via the Voice Mail System
Configuration window’s Telephone User Interface dialog,
General tab, Default Input Timeout in Seconds field. See
Telephone User Interface - General Tab on page 3-17.
Avaya Modular Messaging Release 3.1 with the Avaya MSS
6–62 MAS Administration Guide
February 2007