Student Services Program Review-Spring 2010 - Shasta College

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Student Services Program ReviewOffice of the Dean of StudentsReporting Dean: Brian Spillane, Ph.D.General Program InformationThe Shasta College Dean of Students office has not previously conducted a programreview. However, there are advantages to having a systematic review and planningmechanism for these areas that do contribute to student learning. While it would bedifficult to portray all aspects of these areas as a formal program, and thus the programreview template may not be perfect for the review of these areas, it is still worthwhile toreview the goals and planning of these areas.This Program Review Self Study begins with a consideration of the Office of the Dean ofStudents. Then this review systematically reviews four related areas that can beconceptualized programmatically, under the umbrella of the Dean of Students Office andRelated Areas. They are Health and Wellness Services, International Students Program,Student Residential Housing, and Student Senate Clubs and Organizations.Program Definition/DescriptionThe Dean of Students Office plans, arranges, coordinates and implements programs,activities and events that aim to engage students’ intellectual, social, cultural, health andethical levels, primarily focusing on personal and educational development andindividual responsibility. Our goal is to serve students respectfully and efficiently. TheDean of Students and the office staff strive to make the campus a friendly andwelcoming environment for students and the community at large. The areas currentlyunder the guidance of the Dean of Students include Cultural Diversity Outreach, Healthand Wellness Services, Information Email function, International Students, Lost andFound, Recruitment Support, Residence Halls, Student Clubs and Organizations, andStudent Conduct/Discipline. The Student Clubs and Organizations include StudentSenate, Phi Theta Kappa and all campus Clubs.Currently we coordinate a range of events including 8 th Grade Career Day, WelcomeDay, Graduation, Cinco de Mayo and much more. Activities also include the SharedGovernance Luncheon, Anti-Apathy Awards Luncheon, administration of the StormySebring Scholarship, Student Senate Scholarships, Halloween Costume Contest, GivingTree/Secret Santa, Intercultural Night Celebration and Intercultural Thanksgiving Dinner.Program Mission/PurposeThe mission of the Dean of Students’ Office is to promote active student leadership andparticipation in college organizations and activities; foster cultural diversity, and ensurethe wellbeing and safety of students.- 100 -
Program SLOs/SAOsService Area Outcomes, Assessment, and Evaluation:These are evident in the sub-areas of the Dean of Students Office, which areHealth and Wellness Services, the International Students Program, StudentResidential Housing, and Student Senate Clubs and Organizations. Each of theseareas will have an individual program review.Program Service Area QualityProgram AnalysisThe Office of the Dean of Students is an initial contact point for many students, familiesand other participants (schools, agencies and vendors) who need information regardingservices and programs on campus and who view our office as a resource office. Theoffice is constantly busy year round and coordinates supports and provides assistance tothe many events and activities on campus each month. In addition, the Dean ofStudents Office has seen an increase in the number of student discipline cases that itreceives on a weekly basis. This increased trend is marked by the growing number ofonline courses that involve discipline issues regarding plagiarism, misrepresentation andcheating. The severity of issues that students bring with them to the discipline processis high, and the disciplinary process is used as a mechanism for problem solving,retention, and student learning. At times, the discipline process requires closecoordination with Campus Safety and with local law enforcement agencies.Areas of accomplishment include the following:Coordinated with College Options on the annual College Quest night heldat the Convention Center attracting over 2000 spectators and participants.Collaborated with Academic Senate in the writing of the new StudentHonesty Policy.Made presentations to academic divisions regarding services of the Dean ofStudents Office and Student Services in general.Re-instituted Phi Theta Kappa Honor Society and re-established itsexecutive board and new faculty advisor.Upgraded and purchased new computer equipment and software forStudent Senate I.D. card sales.Collaborated with an international educational consortium (ETEC) to increaserecruitment of international students from Vietnam, China,Thailand, Indonesia and Egypt.Developed electronic media page for international student recruitmentthroughout Europe and South America.Increased the number of participants from both on and off-campusprograms that are requesting campus housing for summer programs.Enhanced graduation program with a new podium (donated by facultymember), release of doves and new design of graduation program.- 101 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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Page 52 and 53: Academic Year07-08 08-09Number Perc
Page 54 and 55: II. Quality StaffingWhenever the op
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Page 62 and 63: APPENDIX AShasta College - Who Part
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Page 74 and 75: 2. Admissions and Records staff wil
Page 76 and 77: APPENDIX B - Program PlanAssessment
Page 78 and 79: Strengths and Accomplishments:1. An
Page 80 and 81: APPENDIX B - Program PlanCareer Cen
Page 82 and 83: 7. Workshops are held each year for
Page 84 and 85: Service Area Outcomes:1. The Counse
Page 86 and 87: 6. We have had continuing problems
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Page 92 and 93: Community Engagement1. Enhance the
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Page 96 and 97: 2. The Transfer Center will increas
Page 98 and 99: APPENDIX CCounseling CenterAction P
Page 100: SHASTA COLLEGEStudent ServicesProgr
Page 105 and 106: Brian Spillane - Dean of StudentsSe
Page 107 and 108: 2. Contact with Other K-12 SchoolsO
Page 109 and 110: Student Success1. Reach of Services
Page 111 and 112: There was no previous program revie
Page 116 and 117: Results of DataRecruitment of inter
Page 118 and 119: 2. Materials and EquipmentThe progr
Page 120 and 121: 8. Survey other CCs for Common Prac
Page 122 and 123: Income: $4,324/FTES; any other ongo
Page 124 and 125: Student Learning OutcomesThe follow
Page 126 and 127: Allocate 10% of the International S
Page 131 and 132: Program Service Area Quality1. Staf
Page 133 and 134: College Nurse:Internally: Crisis In
Page 135 and 136: Effectiveness surveys for the colle
Page 137 and 138: The Student Health and Wellness Ser
Page 139 and 140: 5. Faculty and Classified StaffingS
Page 141 and 142: It would be helpful if the program
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Page 145 and 146: Goals, Recommendations, Priorities,
Page 147 and 148: APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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SHASTA COLLEGEStudent ServicesProgr
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Goals, Recommendations, Priorities,
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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6. EquipmentThe only issue with equ
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2. Access3. Progress4. SuccessThe C
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that may affect their financial aid
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Challenges3. The ability to offer s
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APPENDIX AFinancial Aid OfficeStude
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“systematic reform efforts” suc
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Program Service Area Quality1. Staf
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serve on the accreditation team as
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On-going attempts to raise awarenes
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enefit from additional program part
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Table 2: Outcome Data for 2009-2010
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2. (continued) Current 10 th Grader
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5. Each project year, GEAR UP stude
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8. (continued) 9 th and 10 th Grade
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General PlanningThe GEAR UP program
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APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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Goals, Recommendations, Priorities,
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Student Services Program Review-Spring 2010 - Shasta College

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