Student Services Program Review-Spring 2010 - Shasta College

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that may affect their financial aid eligibility. Consistency must be followedwhen processing a financial aid file.IV. Community ConnectionStrategy IV.2c – Develop a schedule of open houses, tours, activities, andevents to promote community involvement, collaboration, and familiaritywith college programs and services.The Financial Aid Office holds several workshops on campus each yearto assist students in completing financial aid applications. May has beendeemed Financial Aid Awareness Month by the Chancellor’s Office sofinancial aid staff provides a fun event over several days informingstudents about financial aid resources and assisting them to apply forfinancial aid.Financial aid staff along with other student services staff participatesevery year in Cinco de Mayo, 8 th Grade Day and AG Day events topromote good will with the community.Student Learning OutcomesSAO: The Financial Aid Office will work directly with students and their families withinthe Shasta Community College District to increase the awareness of completing theFAFSA online.Assessment: Financial aid workshops will be held on campus, at local high schools, andCash for College events. Individual appointments to assist students with onlinesubmissions of their FAFSA will be available. Additional promotional materials will bedeveloped and distributed.SAO: The Financial Aid Office will make financial aid web page available 24/7 forfinancial aid applicants in order to provide quick and accurate information at any time thestudent needs it.Assessment: The Financial Aid Office will make available scholarship and BOG feewaiver applications which can be downloaded for completion. The web page will includelinks to important financial aid sites such as, FAFSA, CSAC, CHAFEE, NSA, SSS, IRS,EDFUND. It will also offer answers to frequently asked questions.SAO: The financial aid staff will work directly with each student placed in “exception”status.Assessment: Students placed in “exception” status will be sent a reminder by financialaid staff if a response has not been received within a month. The reminder will explainthe items needed to complete their financial aid file. If the student does not respondafter an additional two weeks, financial aid staff will phone the student and again explainthe items needed to complete the financial aid file.- 276 -
SLO: The student will demonstrate an understanding of how to complete the FreeApplication for Federal Student Aid (FAFSA) online as reflected by the number of onlinesubmissions of the FAFSA application.Assessment: The Financial Aid Office will compare the number of year-to-date (YTD)students that completed the FAFSA online with the number of students using paperFAFSA’s and compare that to the previous year.SLO: The students will utilize the financial aid web page to maintain up-to-dateinformation regarding financial aid, available grants, scholarship offerings, loan sessionsand important dates for financial aid deadlines.Assessment: The Financial Aid office will tally the number of “visits” the web pagereceives to determine its usage.SLO: The student will demonstrate an understanding of the importance of completinghis/her financial aid file in order to receive funding.Assessment: The Financial Aid Office will calculate the percentage of students whocomplete their financial aid file after being placed in “exception” status.The Financial Aid Office staff developed the SLO’s and SAO’s based on customercomments and staff concerns that students were not completing files in a timely manner.The financial aid staff has increased the number of workshops to assist students incompleting their financial application online. The same workshops are being providedto other campus departments such as DSPS and EOPS.A form was developed called “Steps to Success” which is distributed to students eachtime they make contact with the Financial Aid Office to educate them on where they arein the financial aid process.The technology department provided the assessment information and the Financial AidOffice will continue to request updates regarding the number of students applying for aidonline versus paper filing.Financial aid staff monitors the number of students in exception status and records thenumber of students who complete their file after the second notice.Strengths and AccomplishmentsProgram Summary1. The availability of financial aid and scholarship forms on the financial aid webpage. This supports our philosophy of customer service and increasingonline utilization.2. Improvement of the financial aid web site to include links pertaining toadditional financial aid resources to students.- 277 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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Page 228 and 229: Appendix A - Student Learning Outco
Page 232 and 233: APPENDIX CDisabled Students Program
Page 234: SHASTA COLLEGEStudent ServicesProgr
Page 237 and 238: EOPSProgramSemesterThe EOPS Program
Page 239 and 240: Current Staffing LevelsEOPS is gove
Page 241 and 242: Transfer AdvisingFee WaiversStudent
Page 243 and 244: Awards ProgramFor the past ten year
Page 245 and 246: 8. Survey other CCs for Common Prac
Page 247 and 248: In addition, some CSU counselors ha
Page 249 and 250: As can be seen, Shasta College is a
Page 251 and 252: 8. Reach of ServicesAn adjunct EOPS
Page 253 and 254: Figure 1: EOPS Course Enrollment by
Page 255 and 256: Table: 13 Units Completed by EOPS S
Page 257 and 258: Table 15 is mostly incomplete, but
Page 259 and 260: EOPS at Shasta College does outreac
Page 263 and 264: Service Area OutcomeEOPS/CARE wants
Page 268 and 269: egin college without a high school
Page 270 and 271: Staff processed over 6,000 complete
Page 272 and 273: $142,000.00 in state scholarships d
Page 274 and 275: 6. EquipmentThe only issue with equ
Page 276 and 277: 2. Access3. Progress4. SuccessThe C
Page 280 and 281: Challenges3. The ability to offer s
Page 282 and 283: APPENDIX AFinancial Aid OfficeStude
Page 287 and 288: “systematic reform efforts” suc
Page 289 and 290: Program Service Area Quality1. Staf
Page 291 and 292: serve on the accreditation team as
Page 293 and 294: On-going attempts to raise awarenes
Page 295 and 296: enefit from additional program part
Page 297 and 298: Table 2: Outcome Data for 2009-2010
Page 299 and 300: 2. (continued) Current 10 th Grader
Page 301 and 302: 5. Each project year, GEAR UP stude
Page 303 and 304: 8. (continued) 9 th and 10 th Grade
Page 305 and 306: General PlanningThe GEAR UP program
Page 307 and 308: APPENDIX CGaining Early Awareness a
Page 310 and 311: Student Services Program ReviewTRiO
Page 312 and 313: Program SLOs/SAOsService Area Outco
Page 314 and 315: US Department of Education, communi
Page 316 and 317: Greater collaboration with CSU Chic
Page 318 and 319: primary database for tracking progr
Page 320 and 321: Table 2: Outcome Data for 2009Objec
Page 322 and 323: Table 4: HEOA Amendments and Impact
Page 327 and 328: change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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