Student Services Program Review-Spring 2010 - Shasta College

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Steps are currently underway to strengthen the relationship between the SSSprogram and the College OPTIONS program so that we can better collaborate withthe higher education partners on their Governing Board.Resource Efficiency1. SupportSSS receives support from a variety of Shasta College departments includingAcademic Deans, Enrollment/Admissions, Business Office, InformationTechnology, Human Resources, Enrollment Services, EWD, Financial Aid, StudentServices Vice President and Deans, Campus Safety, Food Services, Print Shop,Marketing, Physical Plant, Transportation, EOPS/DSPS, and the Bookstore.All offices at Shasta College are responsive and helpful. Most of these offices arequick to respond and the support staff has excellent customer service skills. JohnMoore has been an exceptional resource for our programs through the provision oftransportation for college trips and through the physical office moves thattranspired in Fall 2009.2. Use of TechnologyOffice staff uses computers for daily work such as e-mail, word processing,spreadsheets, databases, scheduling appointments, and presentations. There aretwo communal printers for large jobs and for color printing. Staff also uses aProxima projector for student/parent activities, Financial Aid presentations andevening events. In addition, technology equipment such as computers, printersand cameras have been purchased with federal funds to support work at ourpartner schools. In these instances, equipment is assigned a Shasta Collegeinventory number and a record of all equipment is kept by Kathy Miller at theShasta College GU/TRiO office. The SSS program uses Blumen as their primarydatabase for tracking program services. A plan for ensuring that support staff isfully trained on the Blumen system needs to be established.3. Comparison with Other InstitutionsThe SSS program is comparable in size and scope to other SSS programsnationally and in the region. Allocations per participant are set by the Departmentof Education so budgets are also comparable. However, graduation, transfer andretention rates exceed the regional and national norm.4. Facility Use/AvailabilitySSS office staff maintains an 8 a.m.-5 p.m. schedule. Additional evening hours areperformed as needed to provide services for parents/families. Weekend staffcommitments are also required for certain events, such as college visits. Facilityuse is sufficient for the work/services required.- 330 -
5. Faculty and Classified StaffingThis section is not relevant for the GEAR UP/TRiO department. However, tablesdetailing the staffing structure of each program are available in Section II of thisreview.6. EquipmentThe SSS program follows the Shasta College policy for replacement of technologyequipment. Other equipment is purchased as needed in accordance with relevantregulations and with the approval of Administration.7. Budget Information, Requests, Action PlansWhen the SSS program plan was written, the specified budget was adequate tocarry out stated goals and objectives. However, in the last few years, the USDepartment of Education has only been able to offer “level-funding” from one yearto the next. Consequently, as COLA and staff salaries increase, it has become achallenge to offer the same level of services to students. SSS staff is doing a greatjob capitalizing on limited budgets without sacrificing program design.The federal program budget for SSS requires significant revision after it is set byShasta College. There are two reasons for this. The first is that Shasta Collegerequires that budgets be submitted before we receive our official budget notificationnotice from the USDOE indicating our budget allocation for the following year. Inaddition, the federal grant cycle (September 1-August 31) is different than the statebudget cycle (July 1-June 30). Consequently, there will always be a significantportion of our budget remaining on June 30 th that must be immediately carriedforward to the next state budget year. The Business Office is well aware of thesebudget considerations and works with program staff to ensure that budgetbalances are monitored and adjusted as needed.Significant budget planning occurs every five years through the formal grantprocess. Follow up planning occurs annually. Considerations for budgetadjustments include federal allocations, program needs, staffing patterns andyearly priority areas.Financial benefits to Shasta College includes approximately $16,000 in in-directfunds received annually (8%). Non-financial benefits of our programs includeincreased services to the community, greater awareness of Shasta College’sprograms and steps to enrollment, and an increase of community college studentsthat are academically prepared to enroll and transfer to a four-year institution. Perstudent costs are dictated by the United States Department of Education, thereforeShasta College program costs are comparable to other SSS programs nationwide.8. Reach of ServicesSSS is only allowed to serve 175-200 students annually. This is a smallpercentage of Shasta College’s eligible student population. Consequently, theSSS staff attempts to expand their reach of services by supporting the college indifferent ways. Sharing best practices for serving educationally disadvantaged- 331 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Goals, Recommendations, Priorities,
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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6. EquipmentThe only issue with equ
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2. Access3. Progress4. SuccessThe C
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that may affect their financial aid
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Challenges3. The ability to offer s
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Page 284: SHASTA COLLEGEStudent ServicesProgr
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Page 291 and 292: serve on the accreditation team as
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Page 295 and 296: enefit from additional program part
Page 297 and 298: Table 2: Outcome Data for 2009-2010
Page 299 and 300: 2. (continued) Current 10 th Grader
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Page 305 and 306: General PlanningThe GEAR UP program
Page 307 and 308: APPENDIX CGaining Early Awareness a
Page 310 and 311: Student Services Program ReviewTRiO
Page 312 and 313: Program SLOs/SAOsService Area Outco
Page 314 and 315: US Department of Education, communi
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Page 318 and 319: primary database for tracking progr
Page 320 and 321: Table 2: Outcome Data for 2009Objec
Page 322 and 323: Table 4: HEOA Amendments and Impact
Page 324: SHASTA COLLEGEStudent ServicesProgr
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Page 329 and 330: will lead program design and counse
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Page 335 and 336: Student Learning OutcomesStudent Le
Page 337 and 338: APPENDIX CTRiO Student Support Serv
Page 340 and 341: Student Services Program ReviewTRiO
Page 342 and 343: 2. Upward Bound High school partici
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Page 346 and 347: strong relationships with our partn
Page 348 and 349: 3. Comparison with Other Institutio
Page 350 and 351: Table 2: Outcome Data for 2009Objec
Page 352 and 353: Goals, Recommendations, Priorities,
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Student Services Program Review-Spring 2010 - Shasta College

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