Student Services Program Review-Spring 2010 - Shasta College

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Program SLOs/SAOsService Area Outcomes:1. Educational Talent Search will provide individual advising to low-income andfirst-generation participants regarding the postsecondary admissions process.Assessment:Participant tracking forms, program record-keeping, student surveys indicatingincrease in knowledge.2. Educational Talent Search will offer application and financial aid workshops andstudent advising at Trinity, Hayfork, Central Valley, West Valley, Anderson, andAnderson New Technology high schools.Assessment:Participant sign in, program record keeping.Student Learning Outcomes:1. Middle and High School Educational Talent Search participants will learn aboutthe two-year and four-year college systems, including types of institutions andthe requirements for each.Assessment:Program records, participant tracking forms.2. Middle and High School Talent Search participants attending academic advisingand workshops will understand the financial aid process and fundingopportunities available.Assessment:Participant tracking forms, completed FAFSA applications.3. High school participants will understand their options for completion of postsecondaryenrollment, including college applications, assessment testing(ACT/SAT or Compass and AccuPlacer), registration, counseling (EdPlan),and orientation.Assessment:Track numbers of students who completed online college applications, requiredtesting, college registrations, college enrollments and Financial Aid forms.- 310 -
Program Service Area Quality1. Staffing:Program AnalysisTable 1: StaffingName Position FTE Fiscal AgentKate Mahar Interim Director 25% Shasta CollegeNancy Berkey Interim Project Director 100% Shasta CollegeMarleana Groundwater Staff Secretary 50% Shasta CollegeRoberta Jones TRiO Advisor 50% Trinity High SchoolMindy Marlatt TRiO Advisor 100% Anderson DistrictKathy Miller Senior Staff Secretary 15% Shasta CollegeCassie Rouke TRiO Advisor 50% Hayfork DistrictThe ETS staffing structure is similar to that of GEAR UP where project staff areemployees of the schools that are served through the ETS grant. This has beenparticularly beneficial for Trinity and Hayfork Districts because the Districts havebeen able to utilize the part-time (50%) ETS funds to leverage current positions.For example, Roberta Jones also serves as the ROP Career Center Advisor atTrinity High School. Cassie Rourke also supports the computer lab at HayforkHigh School. In addition, this staffing model saves significant funds on mileagereimbursements (as compared to driving back and forth from Shasta College).However, it also presents challenges with program consistency and staffevaluation. This staffing arrangement will be revisited when the ETS renewal iswritten in Fall 2010.Nancy Berkey is the Interim Director of the ETS Program. She is responsible foroversight of the project along with providing front-line service at two schools. Hercurrent focus areas include creating systems for record keeping, reporting andensuring consistency across the program.Kate Mahar is currently the Interim Director of the GEAR UP/TRiO programs.Starting in Fall 2010, the TRiO Student Support Services program will bereassigned to the charge of Sandra Hamilton Slane, Director of EOPS/DSPS. TheDirector of GEAR UP/TRiO will remain in charge of the three projects that servemiddle and high school students; specifically, GEAR UP, ETS and Upward Bound.The Director position will be split as follows; 50% GEAR UP, 25% Upward Boundand 25% Educational Talent Search. This division of duties is authorized under theReauthorization of the Higher Education and Opportunity Act (HEOA). Previously,GEAR UP and TRiO Programs required that a Director be 100% time; exceptionswere granted for 50% allocations under special circumstances. Under theregulations of the new HEOA, a single Program Director can now serve multipleprojects if: a) the programs serve similar populations and, b) if having a commonDirector would lead to greater collaboration amongst programs. The proposedstructure for 2010-2011 meets both of those criteria.The primary goal of the Director of GEAR UP/TRiO is to oversee departmentbudgets, personnel, compliance, evaluation, grant renewals, communication with- 311 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Goals, Recommendations, Priorities,
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Page 263 and 264: Service Area OutcomeEOPS/CARE wants
Page 265: SHASTA COLLEGEStudent ServicesProgr
Page 268 and 269: egin college without a high school
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Page 276 and 277: 2. Access3. Progress4. SuccessThe C
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Page 280 and 281: Challenges3. The ability to offer s
Page 282 and 283: APPENDIX AFinancial Aid OfficeStude
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Page 291 and 292: serve on the accreditation team as
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Page 299 and 300: 2. (continued) Current 10 th Grader
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Page 305 and 306: General PlanningThe GEAR UP program
Page 307 and 308: APPENDIX CGaining Early Awareness a
Page 310 and 311: Student Services Program ReviewTRiO
Page 314 and 315: US Department of Education, communi
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Page 322 and 323: Table 4: HEOA Amendments and Impact
Page 327 and 328: change, the Higher Education and Op
Page 329 and 330: will lead program design and counse
Page 331 and 332: communication between program staff
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Page 335 and 336: Student Learning OutcomesStudent Le
Page 337 and 338: APPENDIX CTRiO Student Support Serv
Page 340 and 341: Student Services Program ReviewTRiO
Page 342 and 343: 2. Upward Bound High school partici
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Page 346 and 347: strong relationships with our partn
Page 348 and 349: 3. Comparison with Other Institutio
Page 350 and 351: Table 2: Outcome Data for 2009Objec
Page 352 and 353: Goals, Recommendations, Priorities,
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Student Services Program Review-Spring 2010 - Shasta College

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