Student Services Program Review-Spring 2010 - Shasta College

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Typically, all offices at Shasta College are responsive and helpful. In a climate oflimited hiring, the services continue to be delivered with good customer services.2. Use of TechnologyEOPS/CARE staff use PCs for daily work such as e-mail, word processing,spreadsheets, databases, scheduling appointments, and presentations. Each workstation has its own printer, and there is a communal printer for large jobs and forcolor printing. In addition to the Shasta College networked computers, there is acomputer connected to a book inventory program (WASP) which is used for theEOPS Lending Library. EOPS also uses a projector for student orientations andpresentations.The program is gaining momentum in the use of increased contact and services tostudents through the use of technology. The EOPS/CARE Web site is updatedregularly and contains important information such as deadlines, student status, andstaff contact information. Reminder calls about deadlines and counselingappointments are now automated using SARS Call, and the lending libraryinventory program has been upgraded.Shasta College uses Windows 2003 operating system. The SARS program isused to schedule counseling appointments and orientations, and the automatedcall system is in place for appointment reminders and announcements. ShastaCollege also uses Datatel for enrollment management and fiscal services.EOPS has several stand-alone programs for the student database and the lendinglibrary. The ACCESS database program used is outdated and considerationshould be given to upgrading the version used and archiving old client files or toconverting to Datatel. The inventory program used for the lending library has beenupgraded and is being installed on several computers for greater use on peaklending library days.3. Comparison with Other InstitutionsComparison with other Region 1 community colleges in terms of EOPS participantsand allocation is provided in Table 4.Table 4: Averages for Past Three Years (2006-07, 2007-08, 2008-09)AverageAverageEnrollmentAllocationPercent ofTotalEnrollmentAverageAmountperStudentShasta College 1,236 8.0% $ 1,174,771 $ 950College of the Redwoods 1,503 14.9% $ 1,029,727 $ 685Lassen College 405 12.3% $ 401,823 $ 992Butte College 1,618 7.9% $ 1,448,322 $ 895College of the Siskiyous 404 6.9% $ 421,146 $ 1,042Feather River College 199 5.5% $ 231,961 $ 1,166- 246 -
As can be seen, Shasta College is at the midrange as compared to Region 1institutions in the size of the EOPS program as a percent of student population.The actual allocation is 2 nd highest, with average amount spent per student 4 th ,indicating Shasta College has below average per student funding as comparedwith other Region 1 schools. (Note: All programs receive a minimal allowance forprogram administration, and additional allocation based on student population.Hence, schools with smaller student participation appear to receive more moneyper student, unless these standard administrative fees are deducted.)4. Facility Use/AvailabilityEOPS/CARE is currently housed in the South end of the Student Center along withother student service programs such as DSPS, TRIO, and the student Health andWellness Center. This is a convenient location for the programs near theAdministration Building which includes offices for Administration, EnrollmentServices, Counseling, Admissions and Records, the Career and Transfer Center,and Financial Aid. Aside from lack of storage areas for materials and supplies, thespace is adequate for the staff and easy for students to navigate.EOPS is open Monday through Friday from 8 am to 5 pm, including the lunch hour.Orientations and special presentations are offered in the evenings as well asduring the day to accommodate working students. The EOPS office is open yearroundwith hours during the summer shortened by closure of the office for the lunchhour and for the day at 4:30 pm.In Fall 2008, the office was open two evenings a week for counselingappointments. There was little use of the hours during these evenings, so itwas decided to discontinue the practice.5. Faculty and Classified StaffingTable 5 displays the staffing composition and number of counseling appointmentsfor EOPS/CARE.Table 5: Staffing Composition and Counseling AppointmentsYears 2006-07 2007-08 2008-09Fall Spring Fall Spring Fall SpringFull Time Faculty 2 2 3 3 2 2Part-Time Faculty .60 .60 .60 .60 1.60 1.60Ratio F/T to P/T 3 to 1 3 to 1 5 to 1 5 to 1 1.25 to 1 1.25 to 1# of StudentsServed(EOPS/CARE)825 / 70 890 / 47 887 / 43 839 / 35 875 / 50 865 / 34# of Support Staff 4 4 3 3 3 3Faculty/StaffDemographics# ofCounseling Appts.2.6 White3 Asian1 NativeAmerican2.6 White3 Asian1 NativeAmerican3.6White3 Asian3.6White3 Asian4.5White3 Asian4.5White3 Asian1,111 1,000 1,217 1,186 1,451 1,438- 247 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
Page 198 and 199: In summer 2009, the DSPS reception
Page 200 and 201: 2. Use of TechnologySpecific suppor
Page 202 and 203: 6. EquipmentAll staff computers and
Page 204 and 205: DSPS is the office designated by th
Page 206 and 207: SemesterComparison of students in D
Page 208 and 209: Table 19: Enrollment Level and Succ
Page 210 and 211: 5. Student SatisfactionStandardized
Page 212 and 213: Goals, Recommendations, Priorities,
Page 214 and 215: Table 21: Goals from Program Review
Page 216 and 217: Appendix A - Student Learning Outco
Page 232 and 233: APPENDIX CDisabled Students Program
Page 234: SHASTA COLLEGEStudent ServicesProgr
Page 237 and 238: EOPSProgramSemesterThe EOPS Program
Page 239 and 240: Current Staffing LevelsEOPS is gove
Page 241 and 242: Transfer AdvisingFee WaiversStudent
Page 243 and 244: Awards ProgramFor the past ten year
Page 245 and 246: 8. Survey other CCs for Common Prac
Page 247: In addition, some CSU counselors ha
Page 251 and 252: 8. Reach of ServicesAn adjunct EOPS
Page 253 and 254: Figure 1: EOPS Course Enrollment by
Page 255 and 256: Table: 13 Units Completed by EOPS S
Page 257 and 258: Table 15 is mostly incomplete, but
Page 259 and 260: EOPS at Shasta College does outreac
Page 263 and 264: Service Area OutcomeEOPS/CARE wants
Page 268 and 269: egin college without a high school
Page 270 and 271: Staff processed over 6,000 complete
Page 272 and 273: $142,000.00 in state scholarships d
Page 274 and 275: 6. EquipmentThe only issue with equ
Page 276 and 277: 2. Access3. Progress4. SuccessThe C
Page 278 and 279: that may affect their financial aid
Page 280 and 281: Challenges3. The ability to offer s
Page 282 and 283: APPENDIX AFinancial Aid OfficeStude
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Page 289 and 290: Program Service Area Quality1. Staf
Page 291 and 292: serve on the accreditation team as
Page 293 and 294: On-going attempts to raise awarenes
Page 295 and 296: enefit from additional program part
Page 297 and 298: Table 2: Outcome Data for 2009-2010
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2. (continued) Current 10 th Grader
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5. Each project year, GEAR UP stude
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8. (continued) 9 th and 10 th Grade
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General PlanningThe GEAR UP program
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APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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Goals, Recommendations, Priorities,
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