Student Services Program Review-Spring 2010 - Shasta College

2. Admissions and Records staff will promote the benefits of using MyShasta (WebAdvisor) services by installing student computers adjacent to the Admissions andRecords Office and provide staff to assist students. This will allow students to use thesecomputers for admission application, course registration and payment of fees rather thanwait in line.Assessment:Admissions and Records will calculate the percentage of students who registeredthrough MyShasta in one academic year and compare that to the prior year.Admissions and Records will calculate the percentage of students who paidregistration fees via MyShasta and compare that to the prior year.Admissions and Records will calculate the percentage of students who appliedonline and compare that to the previous year.Student Learning Outcomes:1. As a result of the availability of student computers and staff assistance, those attendingnew student orientations will successfully activate their MyShasta (Web Advisor)account.Assessment:Admissions and Records will exit survey students who attended if they successfullyactivated their MyShasta account.Strengths and Accomplishments:1. Streamlined the matriculation/registration process for students by combining counseling,orientation and registration into a one stop process.2. Developed a process to allow pending high school graduates to register online.3. Scanning incoming transcripts has made them easily accessible to counselors andAdmissions and Records staff.4. Devised check off list for students who opt to be placed on a waitlist. This has helpedalleviate the problems of not completing the registration process.5. Implemented „holds‟ to encourage students to pay outstanding balances. Additionalclasses cannot be added and transcripts are held until all fees are paid.6. Admissions and Records staff has increased participation in school and public functionsto advertise services available.7. Made accommodations for students to be able to audit courses online.Areas of Concern and Needs:1. We have a continuing need for more service from Information Services to help usprovide more accurate information to students. Previous transcript records need to beincorporated; avenues for adding other credit to transcripts and some financial issuesneed to be addressed.- 72 -