Student Services Program Review-Spring 2010 - Shasta College

consultation with the Director of Research and also presented to the counseling facultyfor input. Suggestions from these faculty members were incorporated into the finalSLOs and assessment instruments. These surveys were given to students during thesummer when they checked in for their counseling appointments and completed andreturned following the appointment.The director of research compiled the results of the assessments and they werereviewed and discussed by the counseling center faculty members at the Flex Daybefore Fall 2008 classes began. At the time, minor changes were made to theassessment instruments and it was decided to begin assessing these outcomes again inthe Fall after express counseling and registration were completed.The most significant changes that we have instituted as a result of the surveys were toreduce the number of students participating in each orientation so that there is lesschance that the My Shasta on-line registration will crash.In the Fall 2008 we collected baseline data on how many students who participated inthe summer orientation/counseling/registration events, kept their appointments in theFall and how many of these students have completed educational plans by the end ofthe first semester. As a result of our analysis of this data, the Counseling Center facultymembers determined that we need a more robust career counseling component to ourprogram.Strengths/AccomplishmentsSince writing our last counseling program review, we have:1. Hired 4 new part-time orientation/counseling/registration counselors.2. Hired a full-time bilingual counselor.3. Provided expanded summer counseling.4. Partially implemented a developmental counseling model.5. Participated in the evaluation component of the Basic Skills Initiative anddeveloped a student support component to the program.6. Implemented an Early Alert Program.7. Developed a coordinated orientation/counseling/registration opportunity forstudents who rely on cooperation and coordination between assessment,counseling and admissions staffs.8. Fully implemented SAOs and SLOs.9. Implemented efficiency strategies to deal with declining budgets.Challenges/Opportunities1. Budget cuts that were implemented after 3 years of improved efficiency, leavinglittle room to make additional modifications2. Need for a more robust career counseling program, including developingworkshops for undeclared students3. Need to review probation procedures, including the notification process andadministering the consequences4. Hiring replacements for retiring faculty and faculty who transferred to otherprograms5. Need more funds for professional development- 55 -