Student Services Program Review-Spring 2010 - Shasta College

APPENDIX B – Program PlanAdmissions and RecordsReporting Dean: Kevin O’Rorke, Ph.D.Summary:Admissions and Records is responsible for the following services: student application process,registration, processing of student applications, fees/refunds/sponsored billing, evaluations,transcripts, verifications, record retention, subpoenas, graduation evaluation, nursing and dentalhygiene evaluation, veterans‟ services, attendance accounting (census and positiveattendance), oversight and collection of grades, athletic eligibility, international studentadmission, probation notification and monitoring, concurrent enrollment processing, customerservice for online registration inquiries and resolution of faculty and student issues regardingstudent records.Mission Statement:Honest, Excited, Listening, Patient, Friendly, Organized, Learned/Knowledgeable (HELPFOL)Goals and Objectives:1. Continue to provide professional and courteous service while upholding the policies ofthe California Community College system.2. Standardize and update Student Record Retention policies for the District.3. Ensure timely communication with faculty regarding waitlists, accessing/usingrosters, attendance accounting procedures, grades, grade changes and due dates.4. Establish bi-weekly meeting with Information Technology to improve financial services,attendance accounting, registration and other technology dependent Admissions andRecords functions.5. Work with the Shasta College Web Master to improve and update Admissions andRecords web pages.6. Revise and enhance paper admission application, which will include a new scanner andsoftware that will interface with Datatel.7. Purchase and implement a degree audit system which will provide better service tostudents improving the evaluation time of degree completion.8. Develop and maintain an Admissions and Records policy and procedures manual.Service Area Outcomes:1. Admissions and Records with the assistance of the Director of Research will develop astudent evaluation process to gather information and feedback necessary for theplanning and evaluation of services.Assessment:The survey form and process will be developed and implemented with initial datacompiled and used for training and future planning.- 71 -