Student Services Program Review-Spring 2010 - Shasta College

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semi-annually for dissemination of information from the Chancellor’s Office,networking, and training. Shasta College attends regularly and hosts this meetingevery other year.Tables 7-9 highlight specific professional development activities of DSPS staff.Table 7: Professional Development Activities – Faculty (including Adjunct)Title of Training Area of Focus Sponsor/LocationKurzweil Training Assistive Technology Region 1 – LassenCollegeAmerican Sign Language Class Communication Skills Shasta CollegeSelecting software for studentswith learning disabilitiesAssistive Technology / LDaccommodationsHigh Tech Center –CupertinoDragon Naturally Speaking Assistive Technology High Tech Center –CupertinoAssistive Computer Technologyfor VISTAAssistive Technology High Tech Center –CupertinoWechsler Adult Intelligence Scale LD AssessmentOrange CountyIV TrainingTransition Age Youth Disability and Accommodations ReddingThe Ever Changing Brain Disability and Accommodations ReddingTable 8: Professional Development Activities – DSPS DirectorTitle of Training Area of Focus Sponsor/LocationKurzweil Training Assistive Technology Region 1 – LassenCollegeCAPED – State ConferenceDisabilitySan FranciscoAdministrationProfessional Conduct and Ethics for Sign Sign Language ReddingLanguage InterpretersInterpreting508 Accessibility Workshop Assistive Technology Region 1 – Butte Countyand RegulationsNew DSPS Directors’ Training DSPS Administration Chancellor’s Office –SacramentoAcademic and Classified Evaluation and PersonnelReddingDisciplineManagementPerformance ManagementPersonnelRed BluffA “No Holes Barred” Approach to EmployeeBody Piercing, Tattoos and Dress CodesDiversity in Community College Employment:EEO Planning and HiringSick and Disabled EmployeesManagementPersonnelManagementReddingPersonnelReddingManagementPersonnelReddingManagementAccommodations in the Post-Secondary Deaf/Hard-of-Hearing WebinarClassroomAccommodationADA Accessibility Course Physical Access ReddingServing the needs of students ages 18-21with intellectual disabilities and autism atcommunity collegesAccommodations- 192 -Webinar
Table 9: Professional Development Activities – Classified StaffTitle of Training Area of Focus Sponsor/Location(2) RID Region V conference Sign Language Interpreting SacramentoFingerspelling and Team Interpreting Sign Language Interpreting Ashland, OR(2) Advanced ASL skills Sign Language Interpreting ReddingSign to Voice Interpreting Workshop Sign Language Interpreting Yuba City, CAProfessional Conduct and Ethics Sign Language Interpreting ReddingPrinciples of Customer Service Student Services Shasta CollegeStress Management in the Workplace Student Services Shasta College(3) Access for Windows Computer Technology Shasta CollegeEthics and Values Student Services Shasta CollegeCommunicating with People Student Services Shasta CollegeCPrint Captionist Training Online TrainingOn-site training for ATL staff was provided in October, 2008 by Bambi Mayfield,Alternate Media Specialist from Butte College. Bambi provided technical trainingon scanning and e-text conversion using Kurzweil, and on closed captioning ofvideo material using Caption Pro.At this time, DSPS staff receives adequate professional development trainingthrough online resources, state and regional meetings and trainings through theChancellor’s office, local seminars, and Shasta College staff development activities.6. Employee SatisfactionThere has been no mechanism for collecting this information. This will be includedin future departmental assessment activities.7. Internal Relations, Integration and CollaborationDSPS interfaces directly and collaboratively with numerous departments oncampus.ITHRBusiness OfficeSupport for computers, specialized softwareDSPS staff serve on hiring committees for otherAreasPOs, payments to notetakers, coordination ofallocation and grants with Comptroller- 193 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
Page 143 and 144: The primary goal of Student Health
Page 145 and 146: Goals, Recommendations, Priorities,
Page 147 and 148: APPENDIX CStudent Health and Wellne
Page 149: SHASTA COLLEGEStudent ServicesProgr
Page 152 and 153: Program Mission/PurposeTo provide a
Page 154 and 155: 7. Internal Relations, Integration
Page 156 and 157: 2. Use of TechnologyThe Residence H
Page 158 and 159: 3. ProgressOnce a student becomes a
Page 160 and 161: 3. The Student Residential Housing
Page 162 and 163: APPENDIX CStudent Residential Housi
Page 167 and 168: Program Service Area Quality1. Staf
Page 169 and 170: 3. Contact with Community Colleges,
Page 171 and 172: Student Success1. DataCurrently, st
Page 173 and 174: Student Learning OutcomesA Student
Page 175 and 176: APPENDIX CStudent Senate, Clubs, an
Page 178 and 179: Student Services Program ReviewDisa
Page 180 and 181: The California Community College Ch
Page 182 and 183: Assessment: Periodic comparison wil
Page 184 and 185: Assessment: Pre- and post-evaluatio
Page 186 and 187: In May 2008, the full-time, tenured
Page 188 and 189: Three tenured, non-instructional fa
Page 190 and 191: As mentioned previously, all facult
Page 192 and 193: into two areas. There is an 800 ft
Page 196 and 197: EOPSFinancial AidMISShared space, c
Page 198 and 199: In summer 2009, the DSPS reception
Page 200 and 201: 2. Use of TechnologySpecific suppor
Page 202 and 203: 6. EquipmentAll staff computers and
Page 204 and 205: DSPS is the office designated by th
Page 206 and 207: SemesterComparison of students in D
Page 208 and 209: Table 19: Enrollment Level and Succ
Page 210 and 211: 5. Student SatisfactionStandardized
Page 212 and 213: Goals, Recommendations, Priorities,
Page 214 and 215: Table 21: Goals from Program Review
Page 216 and 217: Appendix A - Student Learning Outco
Page 232 and 233: APPENDIX CDisabled Students Program
Page 237 and 238: EOPSProgramSemesterThe EOPS Program
Page 239 and 240: Current Staffing LevelsEOPS is gove
Page 241 and 242: Transfer AdvisingFee WaiversStudent
Page 243 and 244: Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Appendix A - Student Learning Outco
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Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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6. EquipmentThe only issue with equ
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2. Access3. Progress4. SuccessThe C
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that may affect their financial aid
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Challenges3. The ability to offer s
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APPENDIX AFinancial Aid OfficeStude
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“systematic reform efforts” suc
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Program Service Area Quality1. Staf
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serve on the accreditation team as
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On-going attempts to raise awarenes
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enefit from additional program part
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Table 2: Outcome Data for 2009-2010
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2. (continued) Current 10 th Grader
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5. Each project year, GEAR UP stude
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8. (continued) 9 th and 10 th Grade
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General PlanningThe GEAR UP program
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APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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Goals, Recommendations, Priorities,
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