Student Services Program Review-Spring 2010 - Shasta College

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Student Learning OutcomesThe following is on record for the program, although these items will be revised duringthe coming year. Some of the activities have been implemented, but there are no data toreport at this time.Student Learning OutcomesInternational students will take part in at least one campus-wide or community eventand one Intercultural Club activity in their first year of study at the college.Assessment:The International Students office will make students aware of campus andcommunity activities and events through an e-newsletter. The office will recordattendance at these activities. The office will also conduct a survey of all newstudents to determine whether or not students are attending or participating incollege and community events.Evaluation:The surveys of students, as well as records of attendance at intercultural activities,will be compiled and note made of any students who are not participating. Thesestudents will be invited to talk with the International Students Program staff toencourage them to be more involved, and inquire as to how the office can assist.Service Area Outcomes1. A focus group of international students will be formed for discussion withInternational Students Program staff to better understand the needs, servicesand potential problems facing international students on campus.Assessment:The Dean of Students will organize a small focus group of international studentsthrough the Intercultural Club to learn more about how to meet their needs and tohelp them accomplish their academic goals.Evaluation:The International Students Program office will maintain a database of studentswho participated in the focus group, along with their academic goals, and tracktheir success rate for their duration at Shasta College.2. Exit interviews will be conducted with international students during their lastsemester, before they transfer or complete their studies, in order to improveservices to international students.Assessment:The Dean of Students will meet with all international students who are in their lastacademic semester to discuss their academic plans and to elicit comments andsuggestions about the services provided to them through our program.- 122 -
Evaluation:Record the suggestions and comments from the students, and make a plan tofollow-up on significant new ideas. Review the list each semester, and denotewhat action was taken on each item.3. International Students Program staff will review, update, and expand the threeyearInternational Students Recruitment Plan that was originally written in 2006to improve and enhance its effectiveness and services.Assessment:The Dean of Students will set up meetings with staff members and theInternational Student Counselor to review the recruitment plan and to elicitcomments and suggestions in developing new recruitment targets and markets.Evaluation:The Dean of Students, International Student Counselor, and staff will evaluateany changes to the recruitment plan and determine for the next revision.Program SummaryThe International Students Program provides educational access for foreign and nativestudents alike. Obviously, students from across the globe benefit from relativelyaffordable access to learning in a safe environment, but our native students also havethe benefit of knowing more about the world through interaction with the internationalstudents. International students through their diversity enrich the learning environment atShasta College.Budgetarily, this program represents a revenue stream that augments what our stateand federal systems can provide to our college. The potential for growth and furthersupport of our budget is significant. But the greatest gains to be had are in the learningthat occurs when we share the uniqueness of our cultures and perspectives. This leadsto a better appreciation of diversity—something that all our students will need in themodern world—while also allowing us to discover the commonalities that tie us to peopleeverywhere.Goals, Recommendations, Priorities, PlansBased on your critical evaluation of the items studied in Parts III and IV, pleaseprovide recommendations for the development, modification, and/or improvementof your program.Move the Student Services Assistant (staff person assigned to the InternationalStudent Program) from a 10-month position to a 12-month position. Unfortunately,this position was recently reduced to 19.5 hours. A full-time position of 40 hours perweek is needed to help grow this program.- 123 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
Page 74 and 75: 2. Admissions and Records staff wil
Page 76 and 77: APPENDIX B - Program PlanAssessment
Page 78 and 79: Strengths and Accomplishments:1. An
Page 80 and 81: APPENDIX B - Program PlanCareer Cen
Page 82 and 83: 7. Workshops are held each year for
Page 84 and 85: Service Area Outcomes:1. The Counse
Page 86 and 87: 6. We have had continuing problems
Page 88 and 89: 11. Represent Shasta College by par
Page 90 and 91: 4. Due to the increasing regional u
Page 92 and 93: Community Engagement1. Enhance the
Page 94 and 95: 3. To be most effective, there is a
Page 96 and 97: 2. The Transfer Center will increas
Page 98 and 99: APPENDIX CCounseling CenterAction P
Page 100: SHASTA COLLEGEStudent ServicesProgr
Page 103 and 104: Program SLOs/SAOsService Area Outco
Page 105 and 106: Brian Spillane - Dean of StudentsSe
Page 107 and 108: 2. Contact with Other K-12 SchoolsO
Page 109 and 110: Student Success1. Reach of Services
Page 111 and 112: There was no previous program revie
Page 116 and 117: Results of DataRecruitment of inter
Page 118 and 119: 2. Materials and EquipmentThe progr
Page 120 and 121: 8. Survey other CCs for Common Prac
Page 122 and 123: Income: $4,324/FTES; any other ongo
Page 126 and 127: Allocate 10% of the International S
Page 131 and 132: Program Service Area Quality1. Staf
Page 133 and 134: College Nurse:Internally: Crisis In
Page 135 and 136: Effectiveness surveys for the colle
Page 137 and 138: The Student Health and Wellness Ser
Page 139 and 140: 5. Faculty and Classified StaffingS
Page 141 and 142: It would be helpful if the program
Page 143 and 144: The primary goal of Student Health
Page 145 and 146: Goals, Recommendations, Priorities,
Page 147 and 148: APPENDIX CStudent Health and Wellne
Page 152 and 153: Program Mission/PurposeTo provide a
Page 154 and 155: 7. Internal Relations, Integration
Page 156 and 157: 2. Use of TechnologyThe Residence H
Page 158 and 159: 3. ProgressOnce a student becomes a
Page 160 and 161: 3. The Student Residential Housing
Page 162 and 163: APPENDIX CStudent Residential Housi
Page 167 and 168: Program Service Area Quality1. Staf
Page 169 and 170: 3. Contact with Community Colleges,
Page 171 and 172: Student Success1. DataCurrently, st
Page 173 and 174: Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Goals, Recommendations, Priorities,
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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SHASTA COLLEGEStudent ServicesProgr
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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6. EquipmentThe only issue with equ
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2. Access3. Progress4. SuccessThe C
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that may affect their financial aid
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Challenges3. The ability to offer s
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APPENDIX AFinancial Aid OfficeStude
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“systematic reform efforts” suc
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Program Service Area Quality1. Staf
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serve on the accreditation team as
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On-going attempts to raise awarenes
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enefit from additional program part
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Table 2: Outcome Data for 2009-2010
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2. (continued) Current 10 th Grader
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5. Each project year, GEAR UP stude
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8. (continued) 9 th and 10 th Grade
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General PlanningThe GEAR UP program
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APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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Goals, Recommendations, Priorities,
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