Student Services Program Review-Spring 2010 - Shasta College

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The California Community College Chancellor’s Office (Chancellor’s Office) assistscommunity colleges in meeting their obligation by providing categorical funds (DSPS)dedicated to the provision of programs and services for college students with disabilities.The Chancellor’s Office “Implementing Guidelines for Title 5 Regulations - DSPS”provides the basis for delineating the scope of DSPS activities, required qualifications ofstaff, process for determining student eligibility, and accountability requirements. Itmandates integration of students with disabilities into campus educational opportunities,requires that all accommodations and services be directly linked to the educationallimitations which result from each individual’s disability, and insures that DSPS activitieswill not duplicate student services or instruction which is otherwise available to allstudents.Program SLOs/SAOsStudent Learning Outcomes (SLOs) and Service Area Outcomes (SAOs) have beenestablished for various components of the DSPS program including instruction.CounselingService Area Outcomes:DSPS Counselors will provide any student who qualifies for DSPS services and registersfor classes a Student Educational Contract. As outlined in Title 5, the following threeelements will be included:1. An outline of the specific instructional and educational goal(s) of the studentwith a description of the objectives and activities needed to achieve thesegoal(s).2. A measurement of the student’s progress in completing the objectives andactivities leading to their goal(s)3. A list of the services to be provided to the student to accommodate theirdisability-related educational limitations.Assessment: Student records will be checked to verify that all DSPS students havea completed Student Educational Contract on record.This SAO supports the college mission in the following area:Open access for students with diverse backgroundsThis SAO supports the following elements in the DSPS mission statement:Program serves as specialized resource for studentsServices for students to reach optimal level of achievementStudent Learning Outcomes:1. Upon successful completion of the DSPS orientation, a student should be able to:a. Find a specific course in the class schedule and determine days andtimes of the class meetingsb. Find the graduation requirements for an Associate in Science Degree- 178 -
c. Identify at least two possible services where a student with a disabilitymay qualify through DSPS.Assessment: A pre- and post-test will be administered at each DSPS orientation.Specific questions related to each of the above SLOs will be asked and the studentwill record their answers using paper and pencil.This SLO supports the following ISLOs (Institutional Student Learning Outcomes):Effective CommunicationCritical Thinking SkillsThis SLO supports the following elements in the DSPS mission statement:Students acquire equal access to programsStudents receive services to reach optimal level of achievement2. Seventy-five percent of students will be able to identify the number of “chunks” ofinformation that can usually be held in short-term memory.Assessment: At the end of each Memory Workshop, students will complete amultiple choice question related to this information.This SLO supports the following ISLOs (Institutional Student Learning Outcomes):Life and Professional SkillsThis SLO supports the following elements in the DSPS mission statement:Students develop lifelong skills3. Upon completion of the Test Anxiety Workshop the students will be able to:a. State the correct source for the feelings they have labeled “test anxiety”b. State at least one cognition that hinders learning and rememberinginformation for testsAssessment: Students will complete a pre- and post-test before and after eachworkshop. Specific questions related to the above SLO’s will be asked on a surveygiven at the beginning and the end of the workshop. The student will complete thesurvey with paper and pencil.This SLO supports the following ISLOs (Institutional Student Learning Outcomes):Effective CommunicationCritical Thinking SkillsThis SLO supports the following elements in the DSPS mission statement:Students acquire equal access to programsStudents receive services to reach optimal level of achievementLearning Services OfficeService Area Outcomes:1. The Learning Services Office will proctor exams in accordance with standards set byinstructor and accommodations authorized by DSPS staff.- 179 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Page 131 and 132: Program Service Area Quality1. Staf
Page 133 and 134: College Nurse:Internally: Crisis In
Page 135 and 136: Effectiveness surveys for the colle
Page 137 and 138: The Student Health and Wellness Ser
Page 139 and 140: 5. Faculty and Classified StaffingS
Page 141 and 142: It would be helpful if the program
Page 143 and 144: The primary goal of Student Health
Page 145 and 146: Goals, Recommendations, Priorities,
Page 147 and 148: APPENDIX CStudent Health and Wellne
Page 149: SHASTA COLLEGEStudent ServicesProgr
Page 152 and 153: Program Mission/PurposeTo provide a
Page 154 and 155: 7. Internal Relations, Integration
Page 156 and 157: 2. Use of TechnologyThe Residence H
Page 158 and 159: 3. ProgressOnce a student becomes a
Page 160 and 161: 3. The Student Residential Housing
Page 162 and 163: APPENDIX CStudent Residential Housi
Page 164: SHASTA COLLEGEStudent ServicesProgr
Page 167 and 168: Program Service Area Quality1. Staf
Page 169 and 170: 3. Contact with Community Colleges,
Page 171 and 172: Student Success1. DataCurrently, st
Page 173 and 174: Student Learning OutcomesA Student
Page 175 and 176: APPENDIX CStudent Senate, Clubs, an
Page 178 and 179: Student Services Program ReviewDisa
Page 182 and 183: Assessment: Periodic comparison wil
Page 184 and 185: Assessment: Pre- and post-evaluatio
Page 186 and 187: In May 2008, the full-time, tenured
Page 188 and 189: Three tenured, non-instructional fa
Page 190 and 191: As mentioned previously, all facult
Page 192 and 193: into two areas. There is an 800 ft
Page 194 and 195: semi-annually for dissemination of
Page 196 and 197: EOPSFinancial AidMISShared space, c
Page 198 and 199: In summer 2009, the DSPS reception
Page 200 and 201: 2. Use of TechnologySpecific suppor
Page 202 and 203: 6. EquipmentAll staff computers and
Page 204 and 205: DSPS is the office designated by th
Page 206 and 207: SemesterComparison of students in D
Page 208 and 209: Table 19: Enrollment Level and Succ
Page 210 and 211: 5. Student SatisfactionStandardized
Page 212 and 213: Goals, Recommendations, Priorities,
Page 214 and 215: Table 21: Goals from Program Review
Page 216 and 217: Appendix A - Student Learning Outco
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Appendix A - Student Learning Outco
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Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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6. EquipmentThe only issue with equ
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2. Access3. Progress4. SuccessThe C
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that may affect their financial aid
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Challenges3. The ability to offer s
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APPENDIX AFinancial Aid OfficeStude
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“systematic reform efforts” suc
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Program Service Area Quality1. Staf
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serve on the accreditation team as
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On-going attempts to raise awarenes
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enefit from additional program part
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Table 2: Outcome Data for 2009-2010
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2. (continued) Current 10 th Grader
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5. Each project year, GEAR UP stude
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8. (continued) 9 th and 10 th Grade
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General PlanningThe GEAR UP program
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APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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Goals, Recommendations, Priorities,
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Student Services Program Review-Spring 2010 - Shasta College

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