Student Services Program Review-Spring 2010 - Shasta College

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4. Due to the increasing regional unemployment rate and higher cost of goods andservices, demand for employment services by students and graduates has increasedsteadily while staffing has remained constant.5. The level of staffing limits the services provided outside the main campus to the web siteand e-mail or phone conversations with staff and students at the extended educationsites.6. Despite its popularity with job seekers and the employer community, the StudentEmployment web page development and ongoing management is limited by the lack ofstaff expertise and time that can be dedicated to the web site.Staffing:Name Title FTE LocationLeann Williams Interim Employment Development 1.00 Redding CampusServices Technician- 88 -
APPENDIX B – Program PlanStudent Recruitment and Outreach ServicesReporting Dean: Kevin O’Rorke, Ph.D.Summary:The newly developed Student Recruitment and Outreach office has successfully implementedan array of direct services, with the goal of increasing access, awareness, and opportunity toprospective students and their families. These services include the coordination of high schooland junior high visitations, campus tours, participation in tri-county events, distribution andmaintenance of all campus brochures, distribution of informational packets, presentations,assistance with orientations, and one-on-one matriculation assistance and follow up.Mission Statement:The Student Recruitment and Outreach Office strive to build college-bound communities in theShasta College tri-county district by creating an awareness of the importance of highereducation.Goals and Objectives:The Student Recruitment and Outreach objectives were developed to build an efficientfoundation when the program was started in December of 2007. These objectives are brokeninto three categories labeled as academic community, community engagement, andtechnological support for recruitment effort in order to more systematically address the vastareas of growth needed to become the efficient program we strive to become.Academic Community1. Increase enrollment for Shasta College to 7,760 FTE by 2008-2009, which wouldequal stability funding now received from 2005-2006.2. Target recruitment based on unique student characteristics while matching theappropriate academic programs and services that best meet the needs of eachprospective student.3. Implement a comprehensive and efficient program for conducting campus-widetours.4. Provide assistance with orientations for all incoming students.5. Continue to collaborate with Simpson University, National University, Lake College,and College Options in various programs and College fairs to successfully bringawareness about higher education to the community.6. Continue to collaborate with local high schools to strengthen awareness of ShastaCollege.7. Develop and maintain communication with prospective students through an effectivefollow-up system (see Technological Support for Recruitment Efforts).- 89 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
Page 40 and 41: OrientationOne process that was red
Page 42 and 43: A note about orientation data: Orie
Page 44 and 45: Table 18: Academic Standing by Acad
Page 46 and 47: Saw aCounselorDid not see aCounselo
Page 48 and 49: NumberAcademic Year07-08 08-09Perce
Page 50 and 51: - 48 -Academic Year07-08 08-09Numbe
Page 52 and 53: Academic Year07-08 08-09Number Perc
Page 54 and 55: II. Quality StaffingWhenever the op
Page 56 and 57: SAO: Counseling staff will develop
Page 58 and 59: 6. Need to continue to improve the
Page 60 and 61: 3. Continue to develop a comprehens
Page 62 and 63: APPENDIX AShasta College - Who Part
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Page 66 and 67: APPENDIX AShasta College - Impact o
Page 68 and 69: APPENDIX AShasta College - Impact o
Page 70 and 71: APPENDIX AShasta College - Orientat
Page 72 and 73: APPENDIX AShasta College - Orientat
Page 74 and 75: 2. Admissions and Records staff wil
Page 76 and 77: APPENDIX B - Program PlanAssessment
Page 78 and 79: Strengths and Accomplishments:1. An
Page 80 and 81: APPENDIX B - Program PlanCareer Cen
Page 82 and 83: 7. Workshops are held each year for
Page 84 and 85: Service Area Outcomes:1. The Counse
Page 86 and 87: 6. We have had continuing problems
Page 88 and 89: 11. Represent Shasta College by par
Page 92 and 93: Community Engagement1. Enhance the
Page 94 and 95: 3. To be most effective, there is a
Page 96 and 97: 2. The Transfer Center will increas
Page 98 and 99: APPENDIX CCounseling CenterAction P
Page 100: SHASTA COLLEGEStudent ServicesProgr
Page 103 and 104: Program SLOs/SAOsService Area Outco
Page 105 and 106: Brian Spillane - Dean of StudentsSe
Page 107 and 108: 2. Contact with Other K-12 SchoolsO
Page 109 and 110: Student Success1. Reach of Services
Page 111 and 112: There was no previous program revie
Page 116 and 117: Results of DataRecruitment of inter
Page 118 and 119: 2. Materials and EquipmentThe progr
Page 120 and 121: 8. Survey other CCs for Common Prac
Page 122 and 123: Income: $4,324/FTES; any other ongo
Page 124 and 125: Student Learning OutcomesThe follow
Page 126 and 127: Allocate 10% of the International S
Page 131 and 132: Program Service Area Quality1. Staf
Page 133 and 134: College Nurse:Internally: Crisis In
Page 135 and 136: Effectiveness surveys for the colle
Page 137 and 138: The Student Health and Wellness Ser
Page 139 and 140: 5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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SHASTA COLLEGEStudent ServicesProgr
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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6. EquipmentThe only issue with equ
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2. Access3. Progress4. SuccessThe C
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that may affect their financial aid
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Challenges3. The ability to offer s
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APPENDIX AFinancial Aid OfficeStude
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“systematic reform efforts” suc
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Program Service Area Quality1. Staf
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serve on the accreditation team as
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On-going attempts to raise awarenes
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enefit from additional program part
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Table 2: Outcome Data for 2009-2010
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2. (continued) Current 10 th Grader
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5. Each project year, GEAR UP stude
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8. (continued) 9 th and 10 th Grade
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General PlanningThe GEAR UP program
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APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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