Student Services Program Review-Spring 2010 - Shasta College

Enterprise, Foothill and Central Valley High Schools, serving approximately 20students per school.At each of the target schools, Sylvia Ruano provides academic counseling, adviceto ensure access to a rigorous curriculum, information on how to fundpostsecondary education and the process for enrollment. Sylvia also supportsschool activities as needed.3. Contact with Community Colleges, and Four-Year Universities and CollegesUpward Bound works collaboratively with the UB programs at CSU Chico andCollege of the Siskiyous. They are also members of WESTOP. This summer, UBwill spend several days at Humboldt State University.Interim Director, Kate Mahar, would like to increase participation withpostsecondary schools in the regional K-16 pipeline to maximize program servicesin areas such as curriculum alignment and enrollment services. Steps arecurrently underway to strengthen the relationship between our department and theCollege OPTIONS program so that we can better collaborate with the highereducation partners on their Governing Board.Resource Efficiency1. SupportUpward Bound receives support from a variety of Shasta College departmentsincluding Academic Deans, Business Office, Information Technology, HumanResources, Enrollment Services, Economic and Workforce Development, FinancialAid, Student Services Vice President and Deans, Campus Safety, Food Services,Print Shop; Marketing, Physical Plant, Transportation, EOPS/DSPS, and theBookstore.All offices at Shasta College are responsive and helpful. Most of these offices arequick to respond and the support staff has excellent customer service skills. JohnMoore has been an exceptional resource for our programs through the provision oftransportation for college trips and through the physical office moves thattranspired in Fall 2009.2. Use of TechnologyOffice staff uses computers for daily work such as e-mail, word processing,spreadsheets, databases, scheduling appointments, and presentations. There aretwo communal printers for large jobs and for color printing. Staff also uses aProxima projector for student/parent activities, Financial Aid presentations andevening events. In addition, technology equipment such as computers, printersand cameras have been purchased with federal funds to support work at ourpartner schools. In these instances, equipment is assigned a Shasta Collegeinventory number and a record of all equipment is kept by Kathy Miller at theShasta College GEAR UP/TRiO office. Upward Bound uses Blumen as theprimary database for tracking program services. A plan for ensuring that programstaff is fully trained on the Blumen system needs to be established.- 345 -