Student Services Program Review-Spring 2010 - Shasta College

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Staff processed over 6,000 completed financial aid applications for more than$14,000,000.00 in 2008-2009. The total unduplicated number of fee waiversgiven for 2008-2009 was 8,156 totaling $1,743,040.00.The Financial Aid Office provides the best possible service with the number ofstaff it has. One financial aid assistant position was not refilled due to budgetcuts. Financial aid applications are up by over 20% for 2009-2010 and adding inthe lost position, a huge backlog in the processing of applications for 2009-2010was created. A decision was made to change the office hours to help give theoffice more time to process without interruptions.The office hours are now Monday 8 a.m. until 6 p.m., Tuesday closed andWednesday, Thursday, and Friday 8 a.m. until 5 p.m. This has made a hugedifference for the students. At one point application processing was behind bytwelve weeks and now it is down to four weeks.5. Opportunities for Professional DevelopmentPrior to 2008-2009 financial aid staff were able to take advantage of Cal Granttraining offered by the California Student Aid Commission, federal loan trainingoffered by Ed Fund and attend various training programs offered several times ayear by the California Community College Student Financial Aid Administratorsorganization. Staff has had to reduce the number of training sessions due tobudget cuts.Federal regulations require staff providing financial aid administration at collegeshave a certain level of knowledge about all federal programs being administered.In addition, the staff must be knowledgeable about IRS regulations which requireattending workshops to keep current on changes. Therefore, it is very importantthat financial aid staff attend as many training sessions as possible. TheProfessional Development Committee during fall 2009 raised the amount ofassistance to full-time staff to $500 to help cover travel costs which has been agreat help.6. Employee SatisfactionThe Financial Aid Office staff is generally satisfied with how it assists students inreaching their educational goals. As mentioned in Staffing and Service areas, ithas become increasingly stressful during fall 2009 due to the 20% increase in thenumber of students seeking financial assistance and staff not being able to keepup with the demand.7. Internal Relations, Integration and CollaborationThe Financial Aid Office collaborates closely with Admissions and Records Officeto ensure as many students as possible have their Board of Governor fee waiveron the computer system for them to enroll. Having an excellent workingrelationship with Admissions and Records facilitates solving issues for studentsusually on the spot.- 268 -
Counselors are a very important resource for our financial aid students. Manyneed an evaluated educational plan completed before receiving financial aid.Financial aid staff provides workshops for the EOPS and DSPS offices to assistthe students in these programs how to complete the financial aid application(FAFSA) online and educate them about all financial aid services.Financial aid materials are provided to the Shasta College extended campussites in both English and Spanish. Financial aid workshops and loan entranceand exit sessions are also provided at the Tehama campus.To ensure correct information is provided on the MIS report that is required bythe Chancellor’s Office the financial aid staff work closely with technologydepartment.The financial aid staff participates with other student services offices duringCinco de Mayo, Welcome Day, 8 th Grade Day and Ag Day.Scholarship listings and other important financial aid information are placed in allfaculty member mail boxes for them to post and announce the scholarshipavailability in their classroom. The Financial Aid Office web site is also a placefor students, staff and the community to learn about the many financial aidresources available to them. Financial aid events are also posted to the ShastaCollege home page.8. Survey other CCs for Common PracticesRegion I Financial Aid Offices hold telephone conferences every other monthduring the year in conjunction with the Chancellor’s Office. The Financial AidDirectors discuss budgets, college costs, new regulations and new or differentways to develop processes to be more efficient. We discuss the cost ofattendance for each institution before determining the next year’s studentbudgets to ensure similar budgets for our region.External Relations1. Facilities - NA2. Contact with K-12 SchoolsIt is very important that financial aid staff visit local high schools during thestudents’ senior year to inform them of the financial aid and scholarshipopportunities available. High school counselors invite the financial aid staff toprovide parent nights so students and parents are equally aware of the financialaid and scholarship application processes and deadlines.In addition, the financial aid staff are very involved with the state’s Cash forCollege promotion and provide workshops to students at the local high schools tohelp them complete the financial aid application and to apply for state and federalscholarships. Our efforts provided our local high school students with over- 269 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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Appendix A - Student Learning Outco
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Page 232 and 233: APPENDIX CDisabled Students Program
Page 234: SHASTA COLLEGEStudent ServicesProgr
Page 237 and 238: EOPSProgramSemesterThe EOPS Program
Page 239 and 240: Current Staffing LevelsEOPS is gove
Page 241 and 242: Transfer AdvisingFee WaiversStudent
Page 243 and 244: Awards ProgramFor the past ten year
Page 245 and 246: 8. Survey other CCs for Common Prac
Page 247 and 248: In addition, some CSU counselors ha
Page 249 and 250: As can be seen, Shasta College is a
Page 251 and 252: 8. Reach of ServicesAn adjunct EOPS
Page 253 and 254: Figure 1: EOPS Course Enrollment by
Page 255 and 256: Table: 13 Units Completed by EOPS S
Page 257 and 258: Table 15 is mostly incomplete, but
Page 259 and 260: EOPS at Shasta College does outreac
Page 263 and 264: Service Area OutcomeEOPS/CARE wants
Page 268 and 269: egin college without a high school
Page 272 and 273: $142,000.00 in state scholarships d
Page 274 and 275: 6. EquipmentThe only issue with equ
Page 276 and 277: 2. Access3. Progress4. SuccessThe C
Page 278 and 279: that may affect their financial aid
Page 280 and 281: Challenges3. The ability to offer s
Page 282 and 283: APPENDIX AFinancial Aid OfficeStude
Page 287 and 288: “systematic reform efforts” suc
Page 289 and 290: Program Service Area Quality1. Staf
Page 291 and 292: serve on the accreditation team as
Page 293 and 294: On-going attempts to raise awarenes
Page 295 and 296: enefit from additional program part
Page 297 and 298: Table 2: Outcome Data for 2009-2010
Page 299 and 300: 2. (continued) Current 10 th Grader
Page 301 and 302: 5. Each project year, GEAR UP stude
Page 303 and 304: 8. (continued) 9 th and 10 th Grade
Page 305 and 306: General PlanningThe GEAR UP program
Page 307 and 308: APPENDIX CGaining Early Awareness a
Page 310 and 311: Student Services Program ReviewTRiO
Page 312 and 313: Program SLOs/SAOsService Area Outco
Page 314 and 315: US Department of Education, communi
Page 316 and 317: Greater collaboration with CSU Chic
Page 318 and 319: primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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