Student Services Program Review-Spring 2010 - Shasta College

Staffing Qualifications for the Student Health and Wellness Services Technician:In addition to modern office practices and procedures, the Student Health andWellness Services Technician is required to: sign a confidentiality statementadhering to HIPAA and FERPA guidelines applicable to the Student Health andWellness Services office; hold and maintain Basic First Aid and CPR certification;have an understanding of medical terminology and basic medical assistingpractices; assist with basic health crisis intervention.Staffing Levels and Meeting Student Needs:During the fall and spring semesters, hours of service are limited to weekdays,excluding the lunch hour. During the summer semester the office is open for a totalof 20-22 days, closing for a lunch period. The limitation of main-campus-only, dayonlyhours and lunch closures is necessary as each job description is staffed byone employee, and there is only one classified support staff in Student Health andWellness Services. To our best knowledge, there has been no formal survey ofstudents asking if current Student Health and Wellness Services staffing levelsmeet student needs.When available, psychological counseling services are expanded through graduateschool students completing clinical counseling hours. These students aresupervised by the faculty Psychological Counselor who currently holds asupervision certificate as required through the California Board of BehavioralSciences.2. Materials and EquipmentIn addition to the standard office equipment, and because of the medicalcomponent to H&WS, the office carries those supplies and equipment germane toa basic physician office practice. These items, inclusive of syringes, needles,medications, etc. are kept locked and away from public access. The service alsoutilizes equipment requiring annual calibration or purchase of supplies forcalibration: Beltone Audiometer; and CLIA waived Cholestech cholesterolscreening equipment. Other equipment includes: steam autoclave, urinalysisequipment, (2) medication refrigerators, ice maker.Technology Support Services approved Fall 2009 upgrades to all computers in theStudent Health and Wellness Services office through the campus TechnologyRefresh Cycle. Refresh decisions were based on computer age, with additionalconsideration given to the amount of estimated use as well as past defined needs.3. Faculty Availability for General College ServiceStudent Health and Wellness Services faculty and staff are regularly called uponby concerned faculty, staff, students or administration to assist with questions orconcerns regarding matters of campus health and psychological well being.Additionally, Student Health and Wellness Services faculty and staff are involved ingeneral college service as follows:- 130 -