Student Services Program Review-Spring 2010 - Shasta College

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APPENDIX AShasta College - Orientation Effect on Retention and SuccessReporting Term2007U 2007F 2008S 2008U 2008F 2009S 2009U 2009FNumber Mean Number Mean Number Mean Number Mean Number Mean Number Mean Number Mean Number MeanEver Oriented Ever Seen a CounselorNo No Term GPA . . 4319 2.00 463 1.21 197 2.16 1153 1.53 499 0.73 154 1.58 402 1.74Yes Term GPA 131 2.33 8191 2.35 3053 2.41 391 2.17 3733 2.37 2634 2.37 270 1.97 252 1.92Yes No Term GPA 0 . 210 2.06 51 1.23 15 1.50 836 1.71 164 0.64 17 0.71 396 1.84Yes Term GPA 13 1.64 599 2.46 607 2.19 257 2.30 5078 2.28 2016 2.45 217 2.19 676 2.14Source: Datatel extract of student information, August 20, 2009, and student contacts since 8/1/07 extracted 1/13/10.February 18, 2010 - 70 -
APPENDIX B – Program PlanAdmissions and RecordsReporting Dean: Kevin O’Rorke, Ph.D.Summary:Admissions and Records is responsible for the following services: student application process,registration, processing of student applications, fees/refunds/sponsored billing, evaluations,transcripts, verifications, record retention, subpoenas, graduation evaluation, nursing and dentalhygiene evaluation, veterans‟ services, attendance accounting (census and positiveattendance), oversight and collection of grades, athletic eligibility, international studentadmission, probation notification and monitoring, concurrent enrollment processing, customerservice for online registration inquiries and resolution of faculty and student issues regardingstudent records.Mission Statement:Honest, Excited, Listening, Patient, Friendly, Organized, Learned/Knowledgeable (HELPFOL)Goals and Objectives:1. Continue to provide professional and courteous service while upholding the policies ofthe California Community College system.2. Standardize and update Student Record Retention policies for the District.3. Ensure timely communication with faculty regarding waitlists, accessing/usingrosters, attendance accounting procedures, grades, grade changes and due dates.4. Establish bi-weekly meeting with Information Technology to improve financial services,attendance accounting, registration and other technology dependent Admissions andRecords functions.5. Work with the Shasta College Web Master to improve and update Admissions andRecords web pages.6. Revise and enhance paper admission application, which will include a new scanner andsoftware that will interface with Datatel.7. Purchase and implement a degree audit system which will provide better service tostudents improving the evaluation time of degree completion.8. Develop and maintain an Admissions and Records policy and procedures manual.Service Area Outcomes:1. Admissions and Records with the assistance of the Director of Research will develop astudent evaluation process to gather information and feedback necessary for theplanning and evaluation of services.Assessment:The survey form and process will be developed and implemented with initial datacompiled and used for training and future planning.- 71 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
Page 27: In speaking with colleagues at the
Page 30 and 31: The following table shows the relea
Page 32 and 33: The following table illustrates the
Page 34 and 35: Counseling Center employees. The Co
Page 36 and 37: TotalNumber ofFaculty*Number ofSubj
Page 38 and 39: 4. Retention and SuccessWe examined
Page 40 and 41: OrientationOne process that was red
Page 42 and 43: A note about orientation data: Orie
Page 44 and 45: Table 18: Academic Standing by Acad
Page 46 and 47: Saw aCounselorDid not see aCounselo
Page 48 and 49: NumberAcademic Year07-08 08-09Perce
Page 50 and 51: - 48 -Academic Year07-08 08-09Numbe
Page 52 and 53: Academic Year07-08 08-09Number Perc
Page 54 and 55: II. Quality StaffingWhenever the op
Page 56 and 57: SAO: Counseling staff will develop
Page 58 and 59: 6. Need to continue to improve the
Page 60 and 61: 3. Continue to develop a comprehens
Page 62 and 63: APPENDIX AShasta College - Who Part
Page 64 and 65: APPENDIX AShasta College - Who Part
Page 66 and 67: APPENDIX AShasta College - Impact o
Page 68 and 69: APPENDIX AShasta College - Impact o
Page 70 and 71: APPENDIX AShasta College - Orientat
Page 74 and 75: 2. Admissions and Records staff wil
Page 76 and 77: APPENDIX B - Program PlanAssessment
Page 78 and 79: Strengths and Accomplishments:1. An
Page 80 and 81: APPENDIX B - Program PlanCareer Cen
Page 82 and 83: 7. Workshops are held each year for
Page 84 and 85: Service Area Outcomes:1. The Counse
Page 86 and 87: 6. We have had continuing problems
Page 88 and 89: 11. Represent Shasta College by par
Page 90 and 91: 4. Due to the increasing regional u
Page 92 and 93: Community Engagement1. Enhance the
Page 94 and 95: 3. To be most effective, there is a
Page 96 and 97: 2. The Transfer Center will increas
Page 98 and 99: APPENDIX CCounseling CenterAction P
Page 100: SHASTA COLLEGEStudent ServicesProgr
Page 103 and 104: Program SLOs/SAOsService Area Outco
Page 105 and 106: Brian Spillane - Dean of StudentsSe
Page 107 and 108: 2. Contact with Other K-12 SchoolsO
Page 109 and 110: Student Success1. Reach of Services
Page 111 and 112: There was no previous program revie
Page 113: SHASTA COLLEGEStudent ServicesProgr
Page 116 and 117: Results of DataRecruitment of inter
Page 118 and 119: 2. Materials and EquipmentThe progr
Page 120 and 121: 8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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SHASTA COLLEGEStudent ServicesProgr
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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6. EquipmentThe only issue with equ
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2. Access3. Progress4. SuccessThe C
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that may affect their financial aid
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Challenges3. The ability to offer s
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APPENDIX AFinancial Aid OfficeStude
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“systematic reform efforts” suc
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serve on the accreditation team as
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On-going attempts to raise awarenes
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enefit from additional program part
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Table 2: Outcome Data for 2009-2010
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2. (continued) Current 10 th Grader
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5. Each project year, GEAR UP stude
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8. (continued) 9 th and 10 th Grade
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General PlanningThe GEAR UP program
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APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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