Student Services Program Review-Spring 2010 - Shasta College

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Student Services Program ReviewEOPS/CAREReporting Director: Sandra Hamilton-SlaneGeneral Program InformationProgram Definition/Description—EOPS/CAREExtended Opportunity Programs and Services (EOPS) and Cooperative AgenciesResources for Education (CARE) are programs are designed to assist students whohave academic potential, but traditionally might not attend the community college.Students must meet eligibility criteria that indicate both financial and educationaldisadvantage in terms of college readiness. Title 5 regulates the program and specifieshow funds can be used to meet program goals. Mandatory services to students includean EOPS orientation, a comprehensive education plan, three counseling contacts eachsemester, and assistance with purchasing or borrowing books. Over-and-aboveservices such as transportation, tutoring, childcare, and emergency loans are alsoincorporated into the Shasta College EOPS/CARE programs.Program Mission/PurposeThe EOPS/CARE philosophy is one of inclusion seeking to provide resources tostudents who might not otherwise attend a community college. The Shasta CollegeEOPS/CARE mission statement affirms this philosophy:The mission of Shasta College EOPS/CARE is to serve students who face economicand educational challenges by providing assistance, opportunities, and specific tools toachieve academic success. (Adopted July 2008)Further, the goals established for EOPS in Article 8 of the California Education Codeinclude:a. To increase the number and percentage of students enrolled in communitycolleges affected by language, social, and economic disadvantages, consistentwith state and local matriculation policies.b. To increase the number and percentage of EOPS students who successfullycomplete their chosen educational objectives.c. To increase the number and percentage of EOPS students who are successfullyplaced into career employment.d. To increase the number and percentage of EOPS students who transfer to fouryearinstitutions following completion of the related educational programs atcommunity colleges.e. To strive to assist community colleges to meet student and employee affirmativeaction objectives.f. To improve the delivery of programs and services to the disadvantaged studentpopulations.- 234 -
EOPSProgramSemesterThe EOPS Program mission statement and goals align specifically with the followingelements in the Shasta College mission statementto provide open access and opportunity to a diverse student populationto provide the knowledge and skills necessary for a student to succeedto facilitate the successful completion of four-year transfer educationto facilitate the successful completion of career-technical educationEligibility criteria for the EOPS program are established in Title 5. Admission to theprogram based on these criteria is exhibited in Table 1.TotalNot qualified forenrollment intomin ENGL orMATHTable 1: Eligibility Criteria for EOPSDid not graduatefrom highschool or obtainGEDProgram EligibilityHigh SchoolGPA below 2.5Previouslyenrolled inremedialeducationOther EligibilityCharacteristicsNumber Number Percent Number Percent Number Percent Number Percent Number PercentF 06 435 160 36.78 1 0.23 3 0.69 45 10.34 226 51.95S 07 340 100 29.41 . . . . 60 17.65 180 52.94F 07 460 97 21.09 1 0.22 . . 72 15.65 290 63.04S 08 303 67 22.11 . . 2 0.66 56 18.48 178 58.75F 08 448 84 18.75 . . 1 0.22 82 18.30 281 62.72S 09 294 71 24.15 . . 1 0.34 58 19.73 164 55.78As stated in section 2.1, educational disadvantage is a criterion for acceptance intoEOPS. Table 1 indicates a combined average of 42% of students in EOPS admitted dueto educational under-preparedness (average of all categories except ―Other EligibilityCharacteristics‖).All EOPS/CARE students in good standing with the program are eligible for services untilthey have completed six consecutive semesters, or a maximum of 70 degree applicableunits, or have received an Associate in Arts or Associate in Science degree.Program SLOs/SAOsService Area OutcomesOne of the mechanisms for insuring attainment of educational and career goals is theestablishment of a comprehensive educational plan. The EOPS ImplementingGuidelines for Title 5 stress the importance of a sequenced, multi-term, visual timeline ofrequired coursework for students to follow while enrolled. This timeline, or educationalplan, should be completed with the assistance of certificated counselors. Theeducational plan must be signed by the student and EOPS counselor, or director, andmaintained in the student’s EOPS file.- 235 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
Page 184 and 185: Assessment: Pre- and post-evaluatio
Page 186 and 187: In May 2008, the full-time, tenured
Page 188 and 189: Three tenured, non-instructional fa
Page 190 and 191: As mentioned previously, all facult
Page 192 and 193: into two areas. There is an 800 ft
Page 194 and 195: semi-annually for dissemination of
Page 196 and 197: EOPSFinancial AidMISShared space, c
Page 198 and 199: In summer 2009, the DSPS reception
Page 200 and 201: 2. Use of TechnologySpecific suppor
Page 202 and 203: 6. EquipmentAll staff computers and
Page 204 and 205: DSPS is the office designated by th
Page 206 and 207: SemesterComparison of students in D
Page 208 and 209: Table 19: Enrollment Level and Succ
Page 210 and 211: 5. Student SatisfactionStandardized
Page 212 and 213: Goals, Recommendations, Priorities,
Page 214 and 215: Table 21: Goals from Program Review
Page 216 and 217: Appendix A - Student Learning Outco
Page 232 and 233: APPENDIX CDisabled Students Program
Page 234: SHASTA COLLEGEStudent ServicesProgr
Page 239 and 240: Current Staffing LevelsEOPS is gove
Page 241 and 242: Transfer AdvisingFee WaiversStudent
Page 243 and 244: Awards ProgramFor the past ten year
Page 245 and 246: 8. Survey other CCs for Common Prac
Page 247 and 248: In addition, some CSU counselors ha
Page 249 and 250: As can be seen, Shasta College is a
Page 251 and 252: 8. Reach of ServicesAn adjunct EOPS
Page 253 and 254: Figure 1: EOPS Course Enrollment by
Page 255 and 256: Table: 13 Units Completed by EOPS S
Page 257 and 258: Table 15 is mostly incomplete, but
Page 259 and 260: EOPS at Shasta College does outreac
Page 263 and 264: Service Area OutcomeEOPS/CARE wants
Page 268 and 269: egin college without a high school
Page 270 and 271: Staff processed over 6,000 complete
Page 272 and 273: $142,000.00 in state scholarships d
Page 274 and 275: 6. EquipmentThe only issue with equ
Page 276 and 277: 2. Access3. Progress4. SuccessThe C
Page 278 and 279: that may affect their financial aid
Page 280 and 281: Challenges3. The ability to offer s
Page 282 and 283: APPENDIX AFinancial Aid OfficeStude
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“systematic reform efforts” suc
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serve on the accreditation team as
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On-going attempts to raise awarenes
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enefit from additional program part
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Table 2: Outcome Data for 2009-2010
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2. (continued) Current 10 th Grader
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5. Each project year, GEAR UP stude
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8. (continued) 9 th and 10 th Grade
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General PlanningThe GEAR UP program
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APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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Goals, Recommendations, Priorities,
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Student Services Program Review-Spring 2010 - Shasta College

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