Student Services Program Review-Spring 2010 - Shasta College

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Staffing Qualifications for the Student Health and Wellness Services Technician:In addition to modern office practices and procedures, the Student Health andWellness Services Technician is required to: sign a confidentiality statementadhering to HIPAA and FERPA guidelines applicable to the Student Health andWellness Services office; hold and maintain Basic First Aid and CPR certification;have an understanding of medical terminology and basic medical assistingpractices; assist with basic health crisis intervention.Staffing Levels and Meeting Student Needs:During the fall and spring semesters, hours of service are limited to weekdays,excluding the lunch hour. During the summer semester the office is open for a totalof 20-22 days, closing for a lunch period. The limitation of main-campus-only, dayonlyhours and lunch closures is necessary as each job description is staffed byone employee, and there is only one classified support staff in Student Health andWellness Services. To our best knowledge, there has been no formal survey ofstudents asking if current Student Health and Wellness Services staffing levelsmeet student needs.When available, psychological counseling services are expanded through graduateschool students completing clinical counseling hours. These students aresupervised by the faculty Psychological Counselor who currently holds asupervision certificate as required through the California Board of BehavioralSciences.2. Materials and EquipmentIn addition to the standard office equipment, and because of the medicalcomponent to H&WS, the office carries those supplies and equipment germane toa basic physician office practice. These items, inclusive of syringes, needles,medications, etc. are kept locked and away from public access. The service alsoutilizes equipment requiring annual calibration or purchase of supplies forcalibration: Beltone Audiometer; and CLIA waived Cholestech cholesterolscreening equipment. Other equipment includes: steam autoclave, urinalysisequipment, (2) medication refrigerators, ice maker.Technology Support Services approved Fall 2009 upgrades to all computers in theStudent Health and Wellness Services office through the campus TechnologyRefresh Cycle. Refresh decisions were based on computer age, with additionalconsideration given to the amount of estimated use as well as past defined needs.3. Faculty Availability for General College ServiceStudent Health and Wellness Services faculty and staff are regularly called uponby concerned faculty, staff, students or administration to assist with questions orconcerns regarding matters of campus health and psychological well being.Additionally, Student Health and Wellness Services faculty and staff are involved ingeneral college service as follows:- 130 -
College Nurse:Internally: Crisis Intervention Response and Resource Team (CIRT), Invest inOur People Committee, WASC Steering Committee, guest lecturer as requested– usually three to five times per semester for day and evening classes,Student/Athletic Accident Insurance process management, Campus SafetyCommittee.In the community: Teen Pregnancy Prevention Collaborative (PlannedParenthood Shasta-Diablo), Shasta Reproductive Health Collaborative, ShastaCommunity Health Center HOPE Advisory Board, Member/Co-Chair (15 years)of recently disbanded HIV Prevention Community Planning Committee – ShastaCounty Public Health, Tobacco Coalition – Shasta County Public Health,additional community meetings as necessary when it concerns, or would benefitour students.Psychological Counselor:Internally: Crisis Intervention Response & Resource Team (CIRT), guest lectureras requested – usually five to ten times per semester for day and eveningclasses, as well as off-site classes.In the Community: Provides supervision to National University graduate studentswho do their internships in Student Health and Wellness Services, ShastaCounty Public Health Youth Suicide Prevention Team, Shasta County MentalHealth, additional community meetings as necessary when it concerns, or wouldbenefit our students.Student Health and Wellness Services Technician:Crisis Intervention Response and Resource Team (CIRT), Student/AthleticAccident Insurance process management.There is no “release/reassigned time” assigned to Student Health and WellnessServices program faculty for college service or attendance at communitymeetings, etc.4. Description of the ServiceTitle 5 (Education) of the California Code of Regulations, establishes the types ofhealth services the District may offer and specifies the types of expenses for whichthe health services fee may be used (§ 54702). Title 16 (Professional andVocational Regulations) of the California Code of Regulations, establishes thescope of practice for licensed / professional health care providers (RN, LCSW, MD)in student health services.- 131 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
Page 82 and 83: 7. Workshops are held each year for
Page 84 and 85: Service Area Outcomes:1. The Counse
Page 86 and 87: 6. We have had continuing problems
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Page 90 and 91: 4. Due to the increasing regional u
Page 92 and 93: Community Engagement1. Enhance the
Page 94 and 95: 3. To be most effective, there is a
Page 96 and 97: 2. The Transfer Center will increas
Page 98 and 99: APPENDIX CCounseling CenterAction P
Page 100: SHASTA COLLEGEStudent ServicesProgr
Page 103 and 104: Program SLOs/SAOsService Area Outco
Page 105 and 106: Brian Spillane - Dean of StudentsSe
Page 107 and 108: 2. Contact with Other K-12 SchoolsO
Page 109 and 110: Student Success1. Reach of Services
Page 111 and 112: There was no previous program revie
Page 116 and 117: Results of DataRecruitment of inter
Page 118 and 119: 2. Materials and EquipmentThe progr
Page 120 and 121: 8. Survey other CCs for Common Prac
Page 122 and 123: Income: $4,324/FTES; any other ongo
Page 124 and 125: Student Learning OutcomesThe follow
Page 126 and 127: Allocate 10% of the International S
Page 131: Program Service Area Quality1. Staf
Page 135 and 136: Effectiveness surveys for the colle
Page 137 and 138: The Student Health and Wellness Ser
Page 139 and 140: 5. Faculty and Classified StaffingS
Page 141 and 142: It would be helpful if the program
Page 143 and 144: The primary goal of Student Health
Page 145 and 146: Goals, Recommendations, Priorities,
Page 147 and 148: APPENDIX CStudent Health and Wellne
Page 152 and 153: Program Mission/PurposeTo provide a
Page 154 and 155: 7. Internal Relations, Integration
Page 156 and 157: 2. Use of TechnologyThe Residence H
Page 158 and 159: 3. ProgressOnce a student becomes a
Page 160 and 161: 3. The Student Residential Housing
Page 162 and 163: APPENDIX CStudent Residential Housi
Page 167 and 168: Program Service Area Quality1. Staf
Page 169 and 170: 3. Contact with Community Colleges,
Page 171 and 172: Student Success1. DataCurrently, st
Page 173 and 174: Student Learning OutcomesA Student
Page 175 and 176: APPENDIX CStudent Senate, Clubs, an
Page 178 and 179: Student Services Program ReviewDisa
Page 180 and 181: The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Goals, Recommendations, Priorities,
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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SHASTA COLLEGEStudent ServicesProgr
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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6. EquipmentThe only issue with equ
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2. Access3. Progress4. SuccessThe C
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that may affect their financial aid
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Challenges3. The ability to offer s
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APPENDIX AFinancial Aid OfficeStude
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“systematic reform efforts” suc
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Program Service Area Quality1. Staf
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serve on the accreditation team as
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On-going attempts to raise awarenes
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enefit from additional program part
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Table 2: Outcome Data for 2009-2010
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2. (continued) Current 10 th Grader
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5. Each project year, GEAR UP stude
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8. (continued) 9 th and 10 th Grade
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General PlanningThe GEAR UP program
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APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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Goals, Recommendations, Priorities,
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Student Services Program Review-Spring 2010 - Shasta College

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