Student Services Program Review-Spring 2010 - Shasta College

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EOPSFinancial AidMISShared space, cross-training clerical staff,collaborated on tutoring services, allowing accessto ATL for EOPS studentsHosting FAFSA workshops in ATLCollaborating on data submission toChancellor’s OfficeResearch and Planning Program planning, data collection and reviewInstructionalPurchase of accessible desks and chairs forclassroomsPresentations in classesStudent Success WorkshopsFaculty Learning Academy WorkshopPresentation to divisions and adjunct facultyFlex day training on Section 508 Compliancefor AccessibilityAssistance with captioned videos for instructionaluseCoordination of interpreting services for employeestaff development activitiesCoordination of interpreting services for theaterprogramStudents and faculty in Adaptive Art classincorporated into faculty and student art shows.DSPS Classified staff, faculty, and Director are all actively involved in campus-widecommittees:DirectorDirectorDSPS ParaprofessionalDirectorDirectorDSPS ParaprofessionalDSPS SecretaryDSPS SecretaryDSPS CounselorDSPS CounselorDSPS CounselorDSPS CounselorLearning Disability SpecialistLearning Disability SpecialistLearning Disability SpecialistProgram Improvement CommitteeDistance Education CommitteeDistance Education CommitteeAccreditation Steering Committee Co-ChairStudent Equity CommitteeCSEA Vice-PresidentCSEA Sergeant-at-ArmsMIS Reporting TeamMatriculation CommitteeCritical Incidence Response TeamEEO Rep for Hiring CommitteesCareer Day Evaluator for Pioneer HighCampus Budget CommitteeBasic Skills CommitteeAssessment Committee- 194 -
Program brochures are distributed across campus to promote DSPS services. TheDSPS Director and Counselors make frequent presentations to other campusgroups about DSPS services. The DSPS website is updated regularly, and includesforms and explanations of services.Staff in the DSPS office receives consistent positive feedback about our availabilityand collaboration with other departments on campus. Additionally, we receiveacknowledgment from campus personnel that affirm the services we provide tostudents and the positive impact our services have on student outcomes.8. Survey other CCs for Common PracticesIn order to prepare for upcoming program review and accreditation, DSPS hosted atechnical assistance site visit in April, 2009 with Bette McMuldren, a consultantfrom The Galvin Group (the technical assistance group for the Chancellor’s officesince 1998) and Scott Hamilton, a DSPS coordinator from Los Rios District, who isalso the President of CAPED (The California Association of Post-SecondaryEducation and Disabilities). Special notice was made of the current facilities whichhave been relocated since the previous visit in 2005, the stability and experience ofthe program staff, and the positive working relationship and rapport between DSPSand other programs and services on campus.The DSPS director is a member of CAPED and reviews information about practicesthat reflect the legal requirements related to accommodations and services, utilizethe most up-to-date technology, and reflect best practices nationally.Networking through Region 1 meetings has yielded increased productivity inalternate media production and in testing accommodations. The DSPS Directorparticipated in two site visits for categorical program review in 2007, for SantaBarbara City College and Southwestern College. In addition to direct contact withChancellor’s office staff, she was able to bring back specific procedures andmaterial to augment services at Shasta College.The DSPS director also serves on the statewide Deaf/Hard-of-Hearing AdvisoryCommittee for the Chancellor’s Office. This is a critical collaboration to insureadequate service to this population since Shasta College DSPS does not employfull-time interpreters or deaf specialists.External Relations1. FacilitiesAdaptive Education classes have been held at numerous sites not owned byShasta College. These include the Union Hall in Red Bluff, the First Church of theNazarene in Red Bluff, Red Bluff High School, and The Opportunity Center inRedding. These facilities are rented for the time of the class each semester.The DSPS program is housed in a suite with the EOPS program with commonentrances. This includes a shared kitchen galley, shared storage, and a tutoringcenter. Both programs shared the reception area on a trial basis for nine months,but this was discontinued due to concerns about confidentiality for DSPS students.- 195 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
Page 145 and 146: Goals, Recommendations, Priorities,
Page 147 and 148: APPENDIX CStudent Health and Wellne
Page 149: SHASTA COLLEGEStudent ServicesProgr
Page 152 and 153: Program Mission/PurposeTo provide a
Page 154 and 155: 7. Internal Relations, Integration
Page 156 and 157: 2. Use of TechnologyThe Residence H
Page 158 and 159: 3. ProgressOnce a student becomes a
Page 160 and 161: 3. The Student Residential Housing
Page 162 and 163: APPENDIX CStudent Residential Housi
Page 167 and 168: Program Service Area Quality1. Staf
Page 169 and 170: 3. Contact with Community Colleges,
Page 171 and 172: Student Success1. DataCurrently, st
Page 173 and 174: Student Learning OutcomesA Student
Page 175 and 176: APPENDIX CStudent Senate, Clubs, an
Page 178 and 179: Student Services Program ReviewDisa
Page 180 and 181: The California Community College Ch
Page 182 and 183: Assessment: Periodic comparison wil
Page 184 and 185: Assessment: Pre- and post-evaluatio
Page 186 and 187: In May 2008, the full-time, tenured
Page 188 and 189: Three tenured, non-instructional fa
Page 190 and 191: As mentioned previously, all facult
Page 192 and 193: into two areas. There is an 800 ft
Page 194 and 195: semi-annually for dissemination of
Page 198 and 199: In summer 2009, the DSPS reception
Page 200 and 201: 2. Use of TechnologySpecific suppor
Page 202 and 203: 6. EquipmentAll staff computers and
Page 204 and 205: DSPS is the office designated by th
Page 206 and 207: SemesterComparison of students in D
Page 208 and 209: Table 19: Enrollment Level and Succ
Page 210 and 211: 5. Student SatisfactionStandardized
Page 212 and 213: Goals, Recommendations, Priorities,
Page 214 and 215: Table 21: Goals from Program Review
Page 216 and 217: Appendix A - Student Learning Outco
Page 232 and 233: APPENDIX CDisabled Students Program
Page 237 and 238: EOPSProgramSemesterThe EOPS Program
Page 239 and 240: Current Staffing LevelsEOPS is gove
Page 241 and 242: Transfer AdvisingFee WaiversStudent
Page 243 and 244: Awards ProgramFor the past ten year
Page 245 and 246: 8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Appendix A - Student Learning Outco
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Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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6. EquipmentThe only issue with equ
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2. Access3. Progress4. SuccessThe C
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that may affect their financial aid
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Challenges3. The ability to offer s
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APPENDIX AFinancial Aid OfficeStude
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“systematic reform efforts” suc
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Program Service Area Quality1. Staf
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serve on the accreditation team as
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On-going attempts to raise awarenes
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enefit from additional program part
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Table 2: Outcome Data for 2009-2010
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2. (continued) Current 10 th Grader
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5. Each project year, GEAR UP stude
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8. (continued) 9 th and 10 th Grade
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General PlanningThe GEAR UP program
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APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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Goals, Recommendations, Priorities,
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Student Services Program Review-Spring 2010 - Shasta College

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