Student Services Program Review-Spring 2010 - Shasta College

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into two areas. There is an 800 ft 2 student use lab that provides space forcomputer use and tables for study. This area has the following equipmentavailable for student use in the ATL and classrooms/labs across campus.12 computers (2 or 3 of which are usually being used for alternate mediaproduction(11 height adjustable workstations for computers2 large format flat panel monitorsalternate halogen lightingMicrosoft Office software (Word, Excel, Access, PowerPoint, Publisher,FrontPage)voice recognition software (speech to text)screen magnification softwarescreen reader software2 Kurzweil 3000 text to audio systems1flatbed scanner1 laser printer1 magnifying closed-captioned TV3 work stations in the center of the room for non-computer usecolored overlays or colored paperThe smaller 300 ft 2 area is used by the ATL staff as an office and alternate mediaproduction facility. This area has three (3) work areas with four (4) computers tosupport the staff assigned to the ATL. These computers have special software(OmniPage, TextAloud, Kurweil 3000, Adobe Encore, Caption Maker, and Brailletranslation software) installed to facilitate the creation of alternate media forDSPS students. Specialized equipment used includes a high speed scanner,Braille embosser and PIAF (Pictures in a flash) machine for graphic displays.This area has a 6 ft by 5 ft storage closet to provide secure storage for laptops,embosser paper and other supplies.Alternate media provide by the ATL includes:Audio Text (.WAV, .MP3,)Electronic text (MS Word, PDF, Kesi/Kurzweil files)Large printBrailleCaptioningThe ATL loans equipment to students on a semester-to-semester basis. Thisequipment is used to provide or support approved accommodations. Equipmentcurrently being provided through the ATL includes:Williams Sound FM assistive listening devicesDAISY players (audio books)Calculatorsergonomic armsfoot restsergonomic keyboardsPIAF raised line graphics- 190 -
The ATL is staffed by one DSPS Paraprofessional (Range 35) who works 40hours/week, 11 months, one Instructional Paraprofessional (Range 28) whoworks 40 hours/week, 9.5 months. In addition, another InstructionalParaprofessional (Range 28, 10 months) was assigned to the ATL from 2007-2009. However, budget constraints have necessitated the elimination of thisposition.The primary activity for the paraprofessionals in the ATL has transitioned fromlarge-scale production of audio format (DVDs, MP3 files) to the straightforwardproduction of e-text. This has decreased the demand for student workers to editfiles and also decreased the workload for classified staff. Students areresponsible to use assistive technology to read and in some cases scan thee-text themselves. There has been minimal negative feedback from studentsabout the modification of service delivery.C. Learning Services Office (LSO)The Learning Services Office is staffed by two paraprofessional level classifiedstaff who coordinate the services authorized by DSPS counselors. Theseservices include exam proctoring, note taking, tutoring, instructional aides,interpreting or captioning, and scribes/readers. The paraprofessionals in theLSO have direct and ongoing contact with faculty to coordinate the services forstudents with disabilities. Table 6 displays the utilization of LSO services.Table 6: LSO UseFall 06SpringSpringSpringFall 07Fall 08070809# of Students 84 330 397 356 359 359# of Notetaking 173 603 775 599 546 569Referrals# of Exam200 726 925 772 747 680Proctoring Referrals# Using Interpreting 7 8 7 6 11 105. Opportunities for Professional DevelopmentDSPS is fortunate that there is a strong network of professional developmentactivities provided by the Chancellor’s office through state-wide and regionalactivities, and through a special consultant – The Galvin Group. The Chancellor’sOffice website and The Galvin Group website have dozens of resources that districtstaff can access, along with specialized trainings and consultation for assistivetechnology and alternate media production, deaf/hard-of-hearing service, learningdisability (LD) assessment, and overall accommodations. Additionally, there arenumerous professional organizations that provide information and collaboration foreducational institutions and disability service programs.The LD Specialist has participated as a regional representative to the LD AdvisoryCommittee and received ongoing education and coordination for these duties fromLD Specialists at other community colleges. DSPS programs in Region 1 meet- 191 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
Page 141 and 142: It would be helpful if the program
Page 143 and 144: The primary goal of Student Health
Page 145 and 146: Goals, Recommendations, Priorities,
Page 147 and 148: APPENDIX CStudent Health and Wellne
Page 149: SHASTA COLLEGEStudent ServicesProgr
Page 152 and 153: Program Mission/PurposeTo provide a
Page 154 and 155: 7. Internal Relations, Integration
Page 156 and 157: 2. Use of TechnologyThe Residence H
Page 158 and 159: 3. ProgressOnce a student becomes a
Page 160 and 161: 3. The Student Residential Housing
Page 162 and 163: APPENDIX CStudent Residential Housi
Page 167 and 168: Program Service Area Quality1. Staf
Page 169 and 170: 3. Contact with Community Colleges,
Page 171 and 172: Student Success1. DataCurrently, st
Page 173 and 174: Student Learning OutcomesA Student
Page 175 and 176: APPENDIX CStudent Senate, Clubs, an
Page 178 and 179: Student Services Program ReviewDisa
Page 180 and 181: The California Community College Ch
Page 182 and 183: Assessment: Periodic comparison wil
Page 184 and 185: Assessment: Pre- and post-evaluatio
Page 186 and 187: In May 2008, the full-time, tenured
Page 188 and 189: Three tenured, non-instructional fa
Page 190 and 191: As mentioned previously, all facult
Page 194 and 195: semi-annually for dissemination of
Page 196 and 197: EOPSFinancial AidMISShared space, c
Page 198 and 199: In summer 2009, the DSPS reception
Page 200 and 201: 2. Use of TechnologySpecific suppor
Page 202 and 203: 6. EquipmentAll staff computers and
Page 204 and 205: DSPS is the office designated by th
Page 206 and 207: SemesterComparison of students in D
Page 208 and 209: Table 19: Enrollment Level and Succ
Page 210 and 211: 5. Student SatisfactionStandardized
Page 212 and 213: Goals, Recommendations, Priorities,
Page 214 and 215: Table 21: Goals from Program Review
Page 216 and 217: Appendix A - Student Learning Outco
Page 232 and 233: APPENDIX CDisabled Students Program
Page 237 and 238: EOPSProgramSemesterThe EOPS Program
Page 239 and 240: Current Staffing LevelsEOPS is gove
Page 241 and 242: Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Appendix A - Student Learning Outco
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Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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6. EquipmentThe only issue with equ
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2. Access3. Progress4. SuccessThe C
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that may affect their financial aid
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Challenges3. The ability to offer s
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APPENDIX AFinancial Aid OfficeStude
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“systematic reform efforts” suc
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Program Service Area Quality1. Staf
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serve on the accreditation team as
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On-going attempts to raise awarenes
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enefit from additional program part
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Table 2: Outcome Data for 2009-2010
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2. (continued) Current 10 th Grader
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5. Each project year, GEAR UP stude
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8. (continued) 9 th and 10 th Grade
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General PlanningThe GEAR UP program
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APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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Goals, Recommendations, Priorities,
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