Student Services Program Review-Spring 2010 - Shasta College

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2. As a result of required academic counseling and support services, 80 percentof TRiO SSS students will graduate and/or transfer to four year institutions withinsix semesters of acceptance into the program.Assessment:Acceptance letters, student tracking systems.Service Area Outcomes:1. TRiO SSS will provide complete educational plans for all participants andmonitor student progress through regular required appointments.Assessment:Completion of online EdPlan and ongoing revision as necessary.2. TRiO SSS will assist all participants in determining and finalizing transfer plansthrough campus visits, counseling appointments, online applications, financialaid assistance, and scholarship applications.Assessment:Acceptance letters from transfer institutions, confirmation of housing, andfinancial aid verification.3. TRiO SSS will increase the persistence rate of low-income, first-generationstudents by providing activities designed to increase contact with programstaff and other program participants.Assessment:Monitoring student progress, providing academic assistance as needed, andremoving financial and other barriers to support student success.Program Service Area Quality1. Staffing:Program AnalysisKate Mahar is currently the Interim Director of the GEAR UP/TRiO Department(Student Support Services, Educational Talent Search, Upward Bound and GEARUP). Starting in Fall 2010, the SSS program will be reassigned to the charge ofSandra Hamilton Slane, Director of EOPS/DSPS. This transition will allow SSS,EOPS and DSPS to co-locate in one office suite and serve as “one-stop” forstudents seeking support services. Sandra will oversee budgets, communicationwith the District and functions relating to human resources. Jeannette Velasquez- 326 -
will lead program design and counseling activities. Myra Urbanski, Staff Secretary,will coordinate the administrative, reporting and tracking functions associates withthe project.The Student Support Services Program has an excellent staff that is well versed inprogram requirements and strongly believes in the mission of the SSS Program.Currently, Kate Mahar oversees program budgets and compliance, but much of theday to day operations are left to Jeannette Velasquez. Jeanette is a facultymember with release time to serve as Project Director for 50% of her load. Sheserves as an SSS Counselor for the remaining 50%. Keri Hom supports theremaining counselor obligations as a .4 FTE. Her remaining load is with the EOPSProject. Myra Urbanski assumes a great deal of responsibility for the SSS projectas Staff Secretary. The SSS team also includes two work study students andtutoring staff as needed.Table 1: StaffingName Position FTE Fiscal AgentKate Mahar Interim Director 5% Shasta CollegeKeri Hom Counselor 40% Shasta CollegeMyra Urbanski Staff Secretary 100% Shasta CollegeJeanette VelasquezAssistant DirectorCounselor50%50%Shasta CollegeAs stated above, the SSS program will report to Sandra Hamilton Slane, Directorof EOPS/DSPS Programs for the next fiscal year. This will allow for increasedcollaboration between the SSS, EOPS and DSPS Programs. This move isauthorized under the revised Higher Education and Opportunity Act which allowsgrants to assume additional administrative costs of a non-SSS Director if theadministrator is relieving the work load of the SSS Director and tasks given to theadministrator are clearly delineated. Jeanette will remain as SSS lead for programpurposes and continue to serve as the liaison with the US Department ofEducation. Keri Hom will return to EOPS as a 100% EOPS counselor.This staffing structure is adequate to support the goals and responsibilities of theSSS grant. However, the SSS program would be better served if the current SSSStaff Secretary was reclassified as a paraprofessional position.2. Materials and EquipmentStudent Support Services personnel routinely use computers with Microsoft OfficeSuite as the most common software. Outlook is used for e-mail and calendaring,Access and Excel for data storage and tracking. Word and PowerPoint arecommonly used for documents and presentations. Datatel allows program staff toset and monitor program budgets. Laptops and Proxima projectors are used forfinancial aid awareness events, parent outreach activities and workshoppresentations. All of our program staff use computers at their worksites.Computers, printers and other equipment bought with federal funds are inventoriedby Shasta College. All equipment has Shasta College tags containing inventorynumbers that are tracked by Kathy Miller, Senior Staff Secretary of the GEARUP/TRiO department.- 327 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Goals, Recommendations, Priorities,
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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6. EquipmentThe only issue with equ
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2. Access3. Progress4. SuccessThe C
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Page 282 and 283: APPENDIX AFinancial Aid OfficeStude
Page 284: SHASTA COLLEGEStudent ServicesProgr
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Page 289 and 290: Program Service Area Quality1. Staf
Page 291 and 292: serve on the accreditation team as
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Page 297 and 298: Table 2: Outcome Data for 2009-2010
Page 299 and 300: 2. (continued) Current 10 th Grader
Page 301 and 302: 5. Each project year, GEAR UP stude
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Page 305 and 306: General PlanningThe GEAR UP program
Page 307 and 308: APPENDIX CGaining Early Awareness a
Page 310 and 311: Student Services Program ReviewTRiO
Page 312 and 313: Program SLOs/SAOsService Area Outco
Page 314 and 315: US Department of Education, communi
Page 316 and 317: Greater collaboration with CSU Chic
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Page 320 and 321: Table 2: Outcome Data for 2009Objec
Page 322 and 323: Table 4: HEOA Amendments and Impact
Page 324: SHASTA COLLEGEStudent ServicesProgr
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Page 331 and 332: communication between program staff
Page 333 and 334: 5. Faculty and Classified StaffingT
Page 335 and 336: Student Learning OutcomesStudent Le
Page 337 and 338: APPENDIX CTRiO Student Support Serv
Page 340 and 341: Student Services Program ReviewTRiO
Page 342 and 343: 2. Upward Bound High school partici
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Page 346 and 347: strong relationships with our partn
Page 348 and 349: 3. Comparison with Other Institutio
Page 350 and 351: Table 2: Outcome Data for 2009Objec
Page 352 and 353: Goals, Recommendations, Priorities,
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Student Services Program Review-Spring 2010 - Shasta College

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