Student Services Program Review-Spring 2010 - Shasta College

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Program SummaryEstablishment of goals and priorities is dependent on several external factors. TheCalifornia Community College Chancellor’s Office has indicated that budget reductionsof 40% will likely be sustained through 2012-2013. These budget cuts prevent programexpansion, limit the numbers of students who can participate in EOPS/CARE, andreduce amount of financial support available to the student. Shasta College intends tomaintain a part-time EOPS Director during that time span, and staffing increases are notexpected. Turnover in key positions such as the EOPS Director over the past five yearshas resulted in changes in policies and procedures. Implementation of programexpectations has been subject to changes that directly impact participants.While EOPS/CARE provide a vast array of services as listed in Section 3, quantitativeand qualitative information about these services and their impact on student outcomeshas not been collected. There is some concern that student motivation and investmentin EOPS is inconsistent; some students complete all program activities and maintainstrong academic performance, while others do not meet program guidelines and areplaced on restriction. EOPS/CARE staff could benefit from more information about thegoals and motivation that lead students to participate in EOPS/CARE and about theservices and procedures that best support those goals.Goals, Recommendations, Priorities, PlansThe previous EOPS/CARE review was completed in 2004-2005. There were noprogram goals included in that document.Current EOPS/CARE goals:1. Conduct ongoing program evaluation through data collection and analysis,implementation of SLOs and SAOs, and student surveys.2. Stabilize student participation in EOPS and CARE programs with consistentprocedures and services that meet the mission of the program to foster studentsuccess and self-determination.3. Monitor eligibility requirements and program participation to insure that thestudents who are most at risk educationally and financially have access to theEOPS/CARE program.4. Insure adequate program resources in both financial and personnel areas.5. Reinstate instructional support through study skills workshops, tutoring,supplemental learning, etc.6. Employ staff and technology resources that facilitate participation by studentsin off-campus locations.- 258 -
Appendix A – Student Learning Outcomes/Service Area OutcomesEOPS / CAREEOPS/CARE at Shasta College has developed Student Learning Outcomes that areadministered during the New Student Orientation by pre-tests given to students before theorientation and post-tests which test for comprehension of the information provided in theorientation. Results are compiled and are kept for comparison to future orientations.Institutional Student Learning Outcomes targeted by these SLOs include EffectiveCommunication, Critical Thinking Skills, and Global Consciousness and Responsibility.SLOs developed in 2006-07 have been updated and redesigned for 2008-09. The followingcharts illustrate the SLOs and assessment processes for both New EOPS/CARE students andcontinuing EOPS/CARE studentsNew Students SLO for 2007-08Upon completion of an EOPS New Student Orientation, a new student will demonstrateincreased knowledge related to the policies and services of the EOPS Program.Design - Students will be given a pre-test prior to the New Student Orientation which asks threequestions specific to the EOPS/CARE programs. After the completion of the New StudentOrientation, a post-test with a set of questions on the same subject will be given.Procedure - Students completed a fill-in-the blank questionnaire pre and post orientation withthe following items:1. Identify what the acronym EOPS stands for.2. Identify the number of EOPS counseling contacts required each semester.3. Articulate the criteria for completion of the EOPS program.Evaluation - Percent of students who correctly answer the post-test questions will be calculatedand compared to the percent of students who correctly answered the pre-test questions. Thisdata will be to determine if orientation materials are providing relevant information to students.In the Fall 2006 and Spring 2007 cycles, 314 students were assessed for student learningoutcomes during the new student orientations.Pre-Test Post-Test % Correct Post Test % Increase1. 20 286 91% 85%2. 164 308 98% 46%3. 7 262 80% 78%The same format was used in Fall 2008, but with different questions.1. Identify EOPS service(s) that are lost when placed on “EOPS probation”.2. Identify EOPS service(s) that are lost when placed on “EOPS restriction”.- 259 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
Page 210 and 211: 5. Student SatisfactionStandardized
Page 212 and 213: Goals, Recommendations, Priorities,
Page 214 and 215: Table 21: Goals from Program Review
Page 216 and 217: Appendix A - Student Learning Outco
Page 232 and 233: APPENDIX CDisabled Students Program
Page 234: SHASTA COLLEGEStudent ServicesProgr
Page 237 and 238: EOPSProgramSemesterThe EOPS Program
Page 239 and 240: Current Staffing LevelsEOPS is gove
Page 241 and 242: Transfer AdvisingFee WaiversStudent
Page 243 and 244: Awards ProgramFor the past ten year
Page 245 and 246: 8. Survey other CCs for Common Prac
Page 247 and 248: In addition, some CSU counselors ha
Page 249 and 250: As can be seen, Shasta College is a
Page 251 and 252: 8. Reach of ServicesAn adjunct EOPS
Page 253 and 254: Figure 1: EOPS Course Enrollment by
Page 255 and 256: Table: 13 Units Completed by EOPS S
Page 257 and 258: Table 15 is mostly incomplete, but
Page 259: EOPS at Shasta College does outreac
Page 263 and 264: Service Area OutcomeEOPS/CARE wants
Page 268 and 269: egin college without a high school
Page 270 and 271: Staff processed over 6,000 complete
Page 272 and 273: $142,000.00 in state scholarships d
Page 274 and 275: 6. EquipmentThe only issue with equ
Page 276 and 277: 2. Access3. Progress4. SuccessThe C
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Page 280 and 281: Challenges3. The ability to offer s
Page 282 and 283: APPENDIX AFinancial Aid OfficeStude
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Page 291 and 292: serve on the accreditation team as
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Page 295 and 296: enefit from additional program part
Page 297 and 298: Table 2: Outcome Data for 2009-2010
Page 299 and 300: 2. (continued) Current 10 th Grader
Page 301 and 302: 5. Each project year, GEAR UP stude
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Page 305 and 306: General PlanningThe GEAR UP program
Page 307 and 308: APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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Goals, Recommendations, Priorities,
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Student Services Program Review-Spring 2010 - Shasta College

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