Student Services Program Review-Spring 2010 - Shasta College

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egin college without a high school diploma Most have never had anyexperiencing handling money and are poor money managers once they do beginreceiving financial aid assistance. Since no one monitors whether homework getscompleted or classes are attended many fall behind in class and end upwithdrawing, being put on financial aid probation disqualification which affect theoverall success of the federal CHAFE grant program.The Financial Aid Office currently has a full time director, five full timetechnicians, three full time assistants and one scholarship/short term loanprocessor. The loss of a staff member due to budget cuts has caused difficultyin providing quality services to this ever growing population.2. Materials and EquipmentThe Financial Aid Office staff is dependent on the Datatel computer system toprocess financial aid applicants. It also utilizes the internet to download studentinformation from the Department of Education, the California Student AidCommission and various other agencies. In addition, students need access tothe internet to apply for the FAFSA on-line and also to use the various links fromthe financial aid web site.3. Faculty Availability for General College ServiceFinancial Aid staff provides a valuable addition to college committees andoutreach services. Following is a listing each staff member’s service:Robin Darcangelo Accreditation Standard MemberFinancial Aid Technician Student Equity Committee MemberTextbooks Committee MemberH.S. Counselors Meeting PresenterCinco de MayoPresenterLatino Leadership Network MemberOutreach and Recruitment Cash for CollegeLocal High SchoolFinancial AidPresenterCollege Quest8 th Grade DayWelcome DayLorelei Hartzler Accreditation Standard MemberFinancial Aid Technician Cinco de Mayo Planning CommitteeParticipantOutreach and Recruitment Cash for CollegeLocal High SchoolFinancial AidPresenter8 th Grade DayWelcome DayCollege QuestPresenter- 266 -
Barbara Stufflebeam Foster Youth Program LiaisonFinancial Aid Technician Outreach and Recruitment Cash for CollegeLocal High SchoolFinancial AidPresenterWelcome DayCinco de MayoParticipantBi-Lingual (Spanish)Joanne Hughes Outreach and Recruitment Cash for CollegeFinancial Aid TechnicianCollege QuestWelcome DayCinco de MayoParticipantAlan Ulrey Outreach and Recruitment Cash for CollegeFinancial Aid TechnicianWelcome Day8 th Grade DayCinco de MayoParticipantAngela Nava Latino Leadership Network MemberScholarship Processor Cinco de Mayo ParticipantOutreach and Recruitment Welcome DayCollege QuestRenee Garcia Cinco de Mayo ParticipantFinancial Aid Assistant Computer Web Site MemberOutreach and Recruitment Welcome DayCollege QuestShiloh Williams Cinco de Mayo ParticipantFinancial Aid Assistant Outreach and Recruitment College QuestWelcome DayLai Saelee Cinco de Mayo ParticipantFinancial Aid Assistant Outreach and Recruitment Welcome DayBi-Lingual (Mien)4. Service/Tutoring Centers/LabsThe Financial Aid Office could certainly be considered a center. Students applyfor fee waivers prior to enrolling for classes to save paying $26.00 per unit. Ifstudents need help to buy books, short-term loans are available up to $350.00.Students are able to apply for over $350,000.00 in scholarship funds through theFinancial Aid Office. Students apply for all federal and state financial aid fundswith the FAFSA application.The Financial Aid Office was open Monday and Tuesday from 8 a.m. until 7 p.m.Wednesday and Thursday from 8 a.m. until 5 p.m. and Friday from 8 a.m. until4 p.m. through the middle of November 2009.- 267 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
Page 218 and 219: Appendix A - Student Learning Outco
Page 232 and 233: APPENDIX CDisabled Students Program
Page 234: SHASTA COLLEGEStudent ServicesProgr
Page 237 and 238: EOPSProgramSemesterThe EOPS Program
Page 239 and 240: Current Staffing LevelsEOPS is gove
Page 241 and 242: Transfer AdvisingFee WaiversStudent
Page 243 and 244: Awards ProgramFor the past ten year
Page 245 and 246: 8. Survey other CCs for Common Prac
Page 247 and 248: In addition, some CSU counselors ha
Page 249 and 250: As can be seen, Shasta College is a
Page 251 and 252: 8. Reach of ServicesAn adjunct EOPS
Page 253 and 254: Figure 1: EOPS Course Enrollment by
Page 255 and 256: Table: 13 Units Completed by EOPS S
Page 257 and 258: Table 15 is mostly incomplete, but
Page 259 and 260: EOPS at Shasta College does outreac
Page 263 and 264: Service Area OutcomeEOPS/CARE wants
Page 270 and 271: Staff processed over 6,000 complete
Page 272 and 273: $142,000.00 in state scholarships d
Page 274 and 275: 6. EquipmentThe only issue with equ
Page 276 and 277: 2. Access3. Progress4. SuccessThe C
Page 278 and 279: that may affect their financial aid
Page 280 and 281: Challenges3. The ability to offer s
Page 282 and 283: APPENDIX AFinancial Aid OfficeStude
Page 287 and 288: “systematic reform efforts” suc
Page 289 and 290: Program Service Area Quality1. Staf
Page 291 and 292: serve on the accreditation team as
Page 293 and 294: On-going attempts to raise awarenes
Page 295 and 296: enefit from additional program part
Page 297 and 298: Table 2: Outcome Data for 2009-2010
Page 299 and 300: 2. (continued) Current 10 th Grader
Page 301 and 302: 5. Each project year, GEAR UP stude
Page 303 and 304: 8. (continued) 9 th and 10 th Grade
Page 305 and 306: General PlanningThe GEAR UP program
Page 307 and 308: APPENDIX CGaining Early Awareness a
Page 310 and 311: Student Services Program ReviewTRiO
Page 312 and 313: Program SLOs/SAOsService Area Outco
Page 314 and 315: US Department of Education, communi
Page 316 and 317: Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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