Student Services Program Review-Spring 2010 - Shasta College

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strong relationships with our partnering high schools. The department continues towork closely with the Student Services Council and Student Services staff.Enhanced internal collaborations for Upward Bound include:Staff participation in the Shasta College Administrative LeadershipProgram (Sylvia Ruano)Inclusion of Department Deans (Morris Rodrique) in the design of theUpward Bound summer school program.Greater connection to the EWD programs through transition of precollegiateprograms to downtown area.Greater collaboration with CSU Chico through sharing of office space inHealth Sciences and University Center building.Participation on scholarship committees.On-going attempts to raise awareness of programs through presentationsto Administrative Council and other outreach efforts.Staff participation with the Latina Leadership Council, Student ServicesCouncil, Administrative Council, and Matriculation Committee.8. Survey of Practices with Other CC’sThe Shasta College Upward Bound Program has cooperative relationships with theCSU Chico and College of the Siskiyous’ Upward Bound programs. Positiverelationships with these programs allow us to seek program advice and share bestpractices for offering services in the region.External Relations1. FacilitiesIn October, 2009, the Pre-Collegiate Access Programs (UB, ETS, and GU) movedadministrative offices to the Health Sciences and University Center. The SSSprogram is now co-located with the EOPS and DSPS Programs on the maincampus. In addition to these locations, Upward Bound program staff hasdesignated office space at Foothill High School, Enterprise High School, andCentral Valley High School. Allocation of these spaces is warranted through aMemorandum of Understanding with each district that outlines the shared spaceagreements with each entity.At the Health Sciences and University Center, the GEAR UP/TRiO office space isshared with CSU Chico program staff. Currently, CSU Chico counselors occupytwo offices within our seven office suite. The collaboration works extremely wellbecause many of the high school students that we serve are interested in attendingCSU Chico. Consequently, having experts in our office location serves ourprograms well.2. Contact with K-12 SchoolsUpward Bound is a pre-collegiate outreach program. Consequently, contact withK-12 schools is paramount. Upward Bound staff has a weekly presence at- 344 -
Enterprise, Foothill and Central Valley High Schools, serving approximately 20students per school.At each of the target schools, Sylvia Ruano provides academic counseling, adviceto ensure access to a rigorous curriculum, information on how to fundpostsecondary education and the process for enrollment. Sylvia also supportsschool activities as needed.3. Contact with Community Colleges, and Four-Year Universities and CollegesUpward Bound works collaboratively with the UB programs at CSU Chico andCollege of the Siskiyous. They are also members of WESTOP. This summer, UBwill spend several days at Humboldt State University.Interim Director, Kate Mahar, would like to increase participation withpostsecondary schools in the regional K-16 pipeline to maximize program servicesin areas such as curriculum alignment and enrollment services. Steps arecurrently underway to strengthen the relationship between our department and theCollege OPTIONS program so that we can better collaborate with the highereducation partners on their Governing Board.Resource Efficiency1. SupportUpward Bound receives support from a variety of Shasta College departmentsincluding Academic Deans, Business Office, Information Technology, HumanResources, Enrollment Services, Economic and Workforce Development, FinancialAid, Student Services Vice President and Deans, Campus Safety, Food Services,Print Shop; Marketing, Physical Plant, Transportation, EOPS/DSPS, and theBookstore.All offices at Shasta College are responsive and helpful. Most of these offices arequick to respond and the support staff has excellent customer service skills. JohnMoore has been an exceptional resource for our programs through the provision oftransportation for college trips and through the physical office moves thattranspired in Fall 2009.2. Use of TechnologyOffice staff uses computers for daily work such as e-mail, word processing,spreadsheets, databases, scheduling appointments, and presentations. There aretwo communal printers for large jobs and for color printing. Staff also uses aProxima projector for student/parent activities, Financial Aid presentations andevening events. In addition, technology equipment such as computers, printersand cameras have been purchased with federal funds to support work at ourpartner schools. In these instances, equipment is assigned a Shasta Collegeinventory number and a record of all equipment is kept by Kathy Miller at theShasta College GEAR UP/TRiO office. Upward Bound uses Blumen as theprimary database for tracking program services. A plan for ensuring that programstaff is fully trained on the Blumen system needs to be established.- 345 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Goals, Recommendations, Priorities,
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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6. EquipmentThe only issue with equ
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2. Access3. Progress4. SuccessThe C
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that may affect their financial aid
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Challenges3. The ability to offer s
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APPENDIX AFinancial Aid OfficeStude
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“systematic reform efforts” suc
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serve on the accreditation team as
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On-going attempts to raise awarenes
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Page 305 and 306: General PlanningThe GEAR UP program
Page 307 and 308: APPENDIX CGaining Early Awareness a
Page 310 and 311: Student Services Program ReviewTRiO
Page 312 and 313: Program SLOs/SAOsService Area Outco
Page 314 and 315: US Department of Education, communi
Page 316 and 317: Greater collaboration with CSU Chic
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Page 320 and 321: Table 2: Outcome Data for 2009Objec
Page 322 and 323: Table 4: HEOA Amendments and Impact
Page 324: SHASTA COLLEGEStudent ServicesProgr
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Page 329 and 330: will lead program design and counse
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Page 335 and 336: Student Learning OutcomesStudent Le
Page 337 and 338: APPENDIX CTRiO Student Support Serv
Page 340 and 341: Student Services Program ReviewTRiO
Page 342 and 343: 2. Upward Bound High school partici
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Page 348 and 349: 3. Comparison with Other Institutio
Page 350 and 351: Table 2: Outcome Data for 2009Objec
Page 352 and 353: Goals, Recommendations, Priorities,
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Student Services Program Review-Spring 2010 - Shasta College

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