Student Services Program Review-Spring 2010 - Shasta College

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) if having a common Director would lead to greater collaboration amongstprograms. The proposed structure for 2010-2011 meets both of those criteria.The primary goal of the Director of GEAR UP/TRiO is to oversee departmentbudgets, personnel, compliance, evaluation, grant renewals, communication withUS Department of Education, communication with Shasta College, partnershipgeneration and overall program accountability. This structure allows Sylvia Ruano,UB Director, to concentrate efforts on effectively delivering direct services tostudents.UB and the GEAR UP/TRiO department have undergone significant changes in thelast year. Consequently, goals for the upcoming year continue to emphasize teambuilding and staff development. In addition, significant effort continues to befocused on ensuring that each Project Director firmly understands the regulationsof the programs in their charge. Maximizing relationships with partners, ShastaCollege and the US Department of Education also continue to be a high priority.2. Materials and EquipmentUpward Bound personnel routinely use computers with Microsoft Office Suite asthe most common software. Outlook is used for e-mail and calendaring, Accessand Excel for data storage and tracking. Word and PowerPoint are commonlyused for documents and presentations. Datatel allows program staff to set andmonitor program budgets. Laptops and Proxima projectors are used for financialaid awareness events, parent outreach activities and workshop presentations. Allof our program staff uses computers at their worksites. Computers, printers andother equipment bought with federal funds are inventoried by Shasta College. Allequipment has Shasta College tags containing inventory numbers that are trackedby Kathy Miller, Senior Staff Secretary.The Upward Bound Director also has office space at each of the UB partnerschools, specifically Central Valley High School, Foothill High School andEnterprise High School. Equipment has been provided at each site. Significantsupplies are required for the annual six week summer school.3. Faculty Availability for General College ServiceUpward Bound staff is available to support college functions as needed. Staffmembers are encouraged to participate with relevant campus councils and eventsto promote partnerships and continued collaboration. For example, Sylvia Ruanois an active member of the Latina Leadership Group, scholarship committees and aparticipant with the Shasta College Administrative Leadership Program. KateMahar is a member of the Student Services Council. Mahar and Ruano alsoattend the Administrative Council Meetings.4. Service/Tutoring Centers/LabsThe UB Director has access to tutoring/computer labs at each of the partnerschools. Upward Bound utilizes Shasta College computer labs during their sixweeksummer program. The Health Sciences and University Center building also- 342 -
has labs available for program use. This is particularly helpful during Financial Aidand enrollment events where multiple computers are used simultaneously.5. Opportunities for Professional DevelopmentProfessional development has been a priority for Interim Director, Kate Mahar.Federal regulations state that GEAR UP and TRiO staff are required to attendtraining as a condition of grant funding. TRiO programs throughout the nation arerequired to attend four (4) Priority Trainings covering legislation, regulations, bestpractices and program design. It is our goal to send Sylvia Ruano and Kate Maharto an Upward Bound “Legislation and Regulation” training this summer/fall.Alternatives to travel have also been sought. Program staff has accessed Councilof Opportunity in Education (COE) webinars on pertinent topics when available.Kate Mahar also attended the Research and Planning Group’s Student SuccessConference in San Francisco in October 2009. Kate facilitated the Community ofPractice session on “Understanding the K-16 Pipeline” at this event.Kate Mahar is currently exploring alternative means to ensure that our programstaff has the skills and abilities necessary to carry out the objectives of each of ourgrants. Toward that end, two endeavors are currently underway. The first is amonthly three-hour session where all pre-collegiate program staff will cometogether to learn about a new topic relevant to their workload, i.e. engaging parentsand/or retaining students. These monthly events are scheduled to begin in May.The second strategy is to collaborate with College OPTIONS to provide jointtrainings with all “college access professionals” serving the north state schools.We are confident that each of these endeavors will provide the training required toeffectively deliver services at our school sites, allow for the sharing of bestpractices, and increase collaboration with our regional partners.6. Employee SatisfactionThe GEAR UP/TRiO team has rebounded from a very challenging year whichincluded significant staff changes and a move from the Shasta College campus tothe downtown Health Sciences and University Center. An emphasis on teambuilding and understanding the historical relevance of the programs has aidedmorale. Emphasizing the importance of community partnerships helped staff toadjust to the move to the Health Sciences and University Center. A continuedfocus on relationship building, communication and teamwork will continue to helpthis talented and dedicated group, especially as changes continue to impact theprograms for this year and next.Sylvia Ruano assumed the Upward Bound position after it was vacated last Julyfollowing an investigation into how the program was operated. Working closelywith our US Department of Education Program Officer, past challenges have beenrectified; however, this is still a critical year for UB to regain its reputation with thedepartment and with local partners.7. Internal Relations, Integration and CollaborationIncreasing collaboration with other college departments/programs is an on-goingpriority area for the department. Upward Bound Director, Sylvia Ruano, has forged- 343 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Goals, Recommendations, Priorities,
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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6. EquipmentThe only issue with equ
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2. Access3. Progress4. SuccessThe C
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that may affect their financial aid
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Challenges3. The ability to offer s
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APPENDIX AFinancial Aid OfficeStude
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“systematic reform efforts” suc
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serve on the accreditation team as
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Page 299 and 300: 2. (continued) Current 10 th Grader
Page 301 and 302: 5. Each project year, GEAR UP stude
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Page 305 and 306: General PlanningThe GEAR UP program
Page 307 and 308: APPENDIX CGaining Early Awareness a
Page 310 and 311: Student Services Program ReviewTRiO
Page 312 and 313: Program SLOs/SAOsService Area Outco
Page 314 and 315: US Department of Education, communi
Page 316 and 317: Greater collaboration with CSU Chic
Page 318 and 319: primary database for tracking progr
Page 320 and 321: Table 2: Outcome Data for 2009Objec
Page 322 and 323: Table 4: HEOA Amendments and Impact
Page 324: SHASTA COLLEGEStudent ServicesProgr
Page 327 and 328: change, the Higher Education and Op
Page 329 and 330: will lead program design and counse
Page 331 and 332: communication between program staff
Page 333 and 334: 5. Faculty and Classified StaffingT
Page 335 and 336: Student Learning OutcomesStudent Le
Page 337 and 338: APPENDIX CTRiO Student Support Serv
Page 340 and 341: Student Services Program ReviewTRiO
Page 342 and 343: 2. Upward Bound High school partici
Page 346 and 347: strong relationships with our partn
Page 348 and 349: 3. Comparison with Other Institutio
Page 350 and 351: Table 2: Outcome Data for 2009Objec
Page 352 and 353: Goals, Recommendations, Priorities,
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