Student Services Program Review-Spring 2010 - Shasta College

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Table 21: Goals from Program Review (2007-2008)Met Ongoing DiscontinuedX XAdvocate for making Shasta College’s catalog, class schedule, websites, and online classes accessible to students withvisual impairments and severe dyslexiaX X Establish procedures for on-campus closed-captioning services, incorporating adequate funding for serviceXInsure ADA-compliant access for students to all hallways, staff offices, exits and labs throughout the areas in and aroundthe DSPS officesX - Office wasrelocatedAssess and install soundproofing materials for DSPS counseling and testing offices in order to minimize distractions duringtesting, and insure confidentialityXSecure storage space for files and equipmentExpand the breadth of courses that are designed to teach students with disabilities how to improve their learningXstrategies, career planning and self-advocacy skillsXProvide full-time ADAP instructors at both the Tehama and Redding campusesXEstablish Student Learning Outcomes for all ADAP classesX XIncrease DSPS counseling and Learning Disability Specialist hours, keeping pace with demand as student participation inDSPS increases. Increase the availability of counseling and other DSPS services at distance education sitesXRe-EvaluatedEvaluate and implement means for insuring adequate staffing coverage in ATL and LSO throughout the 12 monthoperational yearEvaluate effectiveness of the accommodations that are currently provided and explore innovative strategies for serviceXdeliveryX A Acquire the services of a part time interpreter coordinator who is proficient in American Sign LanguageRe-EvaluatedXEvaluate pay scales and levels for sign language interpretersAcquire and upgrade technology resources supporting students with disabilities, including evaluation of emergingXtechnologyXUpdate and utilize student handbook, interpreter handbook, and faculty handbookXCreate procedure manual for office and service areasXCollaborate with public institutions to offer education and training around the needs of people with disabilitiesX XProvide specialized services such as technology support or LD assessments to the broader community that is consistentwith the overall mission of Shasta CollegeXImprove coordination between DSPS and campus MIS staff in the compilation, and submission of MIS data to theChancellor’sX X Explore ability to track services and involvement in DSPS through the Shasta College Office of Research and PlanningXInsure validity of data from Office of Research for comparison with other Shasta College programs and outcomesXCentralize data entry for services in front office, LSO, and ATL- 212 -
Program Goals1. Insure compliance with Federal and State regulations regarding physical access,electronic media access, and accommodations for students with disabilitiesThis is an ongoing goal that is the responsibility of the whole district.2. Maintain current and relevant curriculum support for students in all disabilitycategories, including special classes, study skills, tutoring, and workshops.Objectives: Annual review of ADAP courses according to Academic PlanFive-Year Review of Transitions Certificate August, 2010Responsible: DSPS DirectorDSPS Faculty - Instructional and Non-Instructional,including adjuncts3. Maintain current staff levels for disability services including counseling, LearningDisability assessment, and accommodations.Responsible: DSPS DirectorOngoing4. Coordinate and systematize office procedures, including use of electronic datacollection and storage, and standardized procedures for clerical and paraprofessionalduties.Responsible: DSPS Director June, 2011DSPS Paraprofessional and Clerical Staff5. Increase data collection and use of data for program planning.Responsible: DSPS DirectorDSPS CounselorsDSPS Clerical and Paraprofessional Staff June, 20126. Provide outreach and recruitment to promote enrollment of students with disabilities,and collaborate with local community agencies that serve people with disabilities.Responsible: DSPS DirectorOngoing- 213 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
Page 164: SHASTA COLLEGEStudent ServicesProgr
Page 167 and 168: Program Service Area Quality1. Staf
Page 169 and 170: 3. Contact with Community Colleges,
Page 171 and 172: Student Success1. DataCurrently, st
Page 173 and 174: Student Learning OutcomesA Student
Page 175 and 176: APPENDIX CStudent Senate, Clubs, an
Page 178 and 179: Student Services Program ReviewDisa
Page 180 and 181: The California Community College Ch
Page 182 and 183: Assessment: Periodic comparison wil
Page 184 and 185: Assessment: Pre- and post-evaluatio
Page 186 and 187: In May 2008, the full-time, tenured
Page 188 and 189: Three tenured, non-instructional fa
Page 190 and 191: As mentioned previously, all facult
Page 192 and 193: into two areas. There is an 800 ft
Page 194 and 195: semi-annually for dissemination of
Page 196 and 197: EOPSFinancial AidMISShared space, c
Page 198 and 199: In summer 2009, the DSPS reception
Page 200 and 201: 2. Use of TechnologySpecific suppor
Page 202 and 203: 6. EquipmentAll staff computers and
Page 204 and 205: DSPS is the office designated by th
Page 206 and 207: SemesterComparison of students in D
Page 208 and 209: Table 19: Enrollment Level and Succ
Page 210 and 211: 5. Student SatisfactionStandardized
Page 212 and 213: Goals, Recommendations, Priorities,
Page 216 and 217: Appendix A - Student Learning Outco
Page 232 and 233: APPENDIX CDisabled Students Program
Page 234: SHASTA COLLEGEStudent ServicesProgr
Page 237 and 238: EOPSProgramSemesterThe EOPS Program
Page 239 and 240: Current Staffing LevelsEOPS is gove
Page 241 and 242: Transfer AdvisingFee WaiversStudent
Page 243 and 244: Awards ProgramFor the past ten year
Page 245 and 246: 8. Survey other CCs for Common Prac
Page 247 and 248: In addition, some CSU counselors ha
Page 249 and 250: As can be seen, Shasta College is a
Page 251 and 252: 8. Reach of ServicesAn adjunct EOPS
Page 253 and 254: Figure 1: EOPS Course Enrollment by
Page 255 and 256: Table: 13 Units Completed by EOPS S
Page 257 and 258: Table 15 is mostly incomplete, but
Page 259 and 260: EOPS at Shasta College does outreac
Page 263 and 264: Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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6. EquipmentThe only issue with equ
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2. Access3. Progress4. SuccessThe C
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that may affect their financial aid
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Challenges3. The ability to offer s
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APPENDIX AFinancial Aid OfficeStude
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“systematic reform efforts” suc
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Program Service Area Quality1. Staf
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serve on the accreditation team as
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On-going attempts to raise awarenes
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enefit from additional program part
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Table 2: Outcome Data for 2009-2010
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2. (continued) Current 10 th Grader
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5. Each project year, GEAR UP stude
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8. (continued) 9 th and 10 th Grade
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General PlanningThe GEAR UP program
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APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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Goals, Recommendations, Priorities,
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