Student Services Program Review-Spring 2010 - Shasta College

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6. EquipmentThe only issue with equipment at this time is room for storage to maintain threeyears of working files. Financial aid files have increased over the past threeyears with 2009-2010 increasing by 20%. The current filing cabinets are not ableto accommodate this increase. Small moveable filing cabinets are helping withoverflow and the current financial aid files are being relegated to boxes. When itbecomes financially feasible I plan on purchasing at least one new filing cabinet.7. Budget Information, Requests, Action PlansThe Financial Aid Office budget is not sufficient to cover its program needs. Themajority of the budget is for salaries and benefits. The College receives Board ofGovernor fee waiver monies based on the number of BOG fee waiversprocessed for students. The College must match a portion of these monies as“Maintenance of Effort”. Originally, the program monies were used to hire twofinancial aid assistants and two financial aid technicians and any remaining fundswere used to purchase any needed equipment. In addition, the Financial AidOffice was able to contribute monetary assistance to other student servicesoffices for certain student events. When the budget began tightening up theCollege moved additional financial aid staff from the general fund and addedthem to the BOG fee waiver fund.The College receives a $5.00 administrative allowance for each Pell grantprocessed by the Financial Aid Office. This amounted to $14,835.00 for 2008-2009 and applied to the general fund. An administrative allowance of 5% wasalso received due to the financial aid staff processing Supplemental Grant(SEOG) and College work/study funds which amounted to $31,000.00 in 2008-2009 and were applied to the general fund.Based on a report by the Chancellor’s Office the unduplicated number of financialaid recipients for 2008-2009 resulted in 4594.9 FTES for Shasta College.8. Reach of ServicesStudents can apply for financial aid online, return required paperwork by mail, faxor in person and receive financial aid checks by mail. It is not necessary for astudent to ever step foot in the financial aid office unless they choose to. Theonly exception is if a student applies for a federal student loan. All students arerequired to attend an entrance loan session to learn about their rights andresponsibilities as potential borrower. These entrance loan sessions areprovided on campus on various dates and times each month. Sessions are alsooffered at the Tehama campus. If a student is enrolled in online courses onlyand is out of tri-counties area then arrangements are made for a one on onephone session.Every year the financial aid staff provides financial aid parent nights at all ourlocal area high schools but due to budget cuts we were forced to cut back onoutreach efforts. We joined forces with the states’ Cash for College programand disseminated information only to the local high schools who requestedassistance with the program.- 272 -
In 2009-2010 the Financial Aid Office will team up with the other student servicesoffices and provide assistance at several “Information Nights” planned eachsemester.Student Success1. DataThe following FTES data was provided by the Chancellor’s Office. The totaldollar amount is what was disbursed to all students for all federal, state and localprograms.2006-20076167 financial aid applications received4408 financial aid recipients4026.7 FTES were generated by financial aid recipients$10,272,592.00 disbursed2007-20086938 financial aid applications received5266 financial aid recipients4453.1 FTES were generated by financial aid recipients$11,868,203.00 disbursed2008-20098389 financial aid applications received7443 financial aid recipients4594.9 FTES were generated by financial aid recipients$14,750,204.00 disbursedMany students expect funding immediately upon filing the FAFSA application.However, due to the numbers of financial aid applicants it may take two weeks totwelve weeks to process a completed financial aid file depending when in thesemester it is completed. Financial Aid staff educate the students with “Steps toSuccess” checklist that indicates what step the student has reached in thefinancial aid process.A BOG fee waiver is available to pay enrollment fees for students. More than50% of the student population applies and is eligible for the fee waiver. Thosestudents who need assistance with books until their other financial aid funds areavailable to them may borrow a short-term book loan of up to $350.00 persemester.The Financial Aid Office works closely with the Technology Department to ensurethat our data is accurate before submitting it for the MIS reporting.- 273 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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Page 224 and 225: Appendix A - Student Learning Outco
Page 232 and 233: APPENDIX CDisabled Students Program
Page 234: SHASTA COLLEGEStudent ServicesProgr
Page 237 and 238: EOPSProgramSemesterThe EOPS Program
Page 239 and 240: Current Staffing LevelsEOPS is gove
Page 241 and 242: Transfer AdvisingFee WaiversStudent
Page 243 and 244: Awards ProgramFor the past ten year
Page 245 and 246: 8. Survey other CCs for Common Prac
Page 247 and 248: In addition, some CSU counselors ha
Page 249 and 250: As can be seen, Shasta College is a
Page 251 and 252: 8. Reach of ServicesAn adjunct EOPS
Page 253 and 254: Figure 1: EOPS Course Enrollment by
Page 255 and 256: Table: 13 Units Completed by EOPS S
Page 257 and 258: Table 15 is mostly incomplete, but
Page 259 and 260: EOPS at Shasta College does outreac
Page 263 and 264: Service Area OutcomeEOPS/CARE wants
Page 268 and 269: egin college without a high school
Page 270 and 271: Staff processed over 6,000 complete
Page 272 and 273: $142,000.00 in state scholarships d
Page 276 and 277: 2. Access3. Progress4. SuccessThe C
Page 278 and 279: that may affect their financial aid
Page 280 and 281: Challenges3. The ability to offer s
Page 282 and 283: APPENDIX AFinancial Aid OfficeStude
Page 287 and 288: “systematic reform efforts” suc
Page 289 and 290: Program Service Area Quality1. Staf
Page 291 and 292: serve on the accreditation team as
Page 293 and 294: On-going attempts to raise awarenes
Page 295 and 296: enefit from additional program part
Page 297 and 298: Table 2: Outcome Data for 2009-2010
Page 299 and 300: 2. (continued) Current 10 th Grader
Page 301 and 302: 5. Each project year, GEAR UP stude
Page 303 and 304: 8. (continued) 9 th and 10 th Grade
Page 305 and 306: General PlanningThe GEAR UP program
Page 307 and 308: APPENDIX CGaining Early Awareness a
Page 310 and 311: Student Services Program ReviewTRiO
Page 312 and 313: Program SLOs/SAOsService Area Outco
Page 314 and 315: US Department of Education, communi
Page 316 and 317: Greater collaboration with CSU Chic
Page 318 and 319: primary database for tracking progr
Page 320 and 321: Table 2: Outcome Data for 2009Objec
Page 322 and 323: Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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Student Services Program Review-Spring 2010 - Shasta College

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