Student Services Program Review-Spring 2010 - Shasta College

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students is one of the key ways that SSS can positively impact the campus.Ensuring that SSS students are aware of additional resources and servicesavailable to them (on the campus) also expands the reach of the program.Student SuccessThe SSS Program tracks different indicators of student success than those specified inthe Shasta College Program Review. Progress reports are completed annually for eachprogram through the Federal Annual Performance Review (APR) Process. Outcomedata for the program (2009 APR) are as follows:Table 2: Outcome Data for 2009Objective Activities OutcomesEd Plans, academicinterventions, counseling,cohort activitiesPersistence: 60% of eligibleparticipants will persist towardcompletion of the academicprograms in which they are enrolledExceeded 80%; 144 out of 175persisted toward completionGood Academic Standing: 75% ofeligible participants will meetacademic performance levelsrequired to stay in good academicstanding at the institutionTransfer: 20% of eligibleparticipants will transfer each yearEd Plans, academicinterventions, counseling,cohort activitiesEd Plans, academicinterventions, counseling,cohort activities, Food forThought, College VisitsExceeded 88%; 155 out of 175remained in good academicstandingExceeded 28%General PlanningThe SSS program aligns with the Shasta College goals of providing services to thecommunity and increasing access and retention of Shasta College students. The SSSDirector must follow national trends closely to determine yearly budgets and programpriority areas. The Obama Administration is a vocal advocate for TRiO programs;however, federal budgets are limited. Consequently, level funding should be predictedfor the next few years. National policy dictating access to education, Pell grants andFinancial Aid must also be followed closely to ensure that the program continues to offerthe best services to students. State trends dictating Cal Grants and UC/CSUadmissions requirements must also be watched.At this time, interpretation of the renewed Higher Education and Opportunity Act is beingconducted through the process of Federally Negotiated Rule Making. Outcomes of thisprocess will dictate changes to current programs and guide future grant cycles. KateMahar is closely following this process to ensure that all programs remain in compliancewith the guidelines and timelines set forth by the USDOE. (More details of potentialchanges will be discussed in Section V.)- 332 -
Student Learning OutcomesStudent Learning Outcomes are detailed in Section II of this report. These outcomeswere developed in accordance with program objectives and services are conductedaccordingly. Formative and summative assessments are conducted for each programand information gathered is used to adjust program services, identify best practices,shape budget decisions and meet reporting requirements set by the USDOE.Program SummaryBased on a review of Student Support Services SLO’s/SAO’s, the following chartindicates the program’s primary strengths and weaknesses. The strengths andweaknesses of the department as a whole are also included.Table 3: Primary Strengths and WeaknessesProgram Strengths Areas for FocusStudentSupportServicesCounseling ServicesOutreach ActivitiesGrant Aid to StudentsStudent OutcomesCohort modelSupplemental services; i.e “Food for Thought”Financial LiteracyTutoring ServicesSupplemental Grant Aid to students(changing legislation)Advisory BoardIncreased integration with DSPSMore campus visitsGoals, Recommendations, Priorities, PlansPriority goals of the SSS Program include:Adjust SSS secretary position to paraprofessional status.Ensure successful transition of SSS program into EOPS/DSPS office suite.Maintain compliance efforts for all programs; maintain developments with HEOAand adjust programs accordingly.Ensure all program staff is highly qualified and understand regulations andlegislation relevant to their projects.Continue to raise awareness of program goals and activities within the ShastaCollege community and tri-county region.Additional department priorities will be dictated by the amendments to the reauthorizedHigher Education and Opportunity Act. Plans to implement the following are currentlyunderway.- 333 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Goals, Recommendations, Priorities,
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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6. EquipmentThe only issue with equ
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2. Access3. Progress4. SuccessThe C
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that may affect their financial aid
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Challenges3. The ability to offer s
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APPENDIX AFinancial Aid OfficeStude
Page 284: SHASTA COLLEGEStudent ServicesProgr
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Page 293 and 294: On-going attempts to raise awarenes
Page 295 and 296: enefit from additional program part
Page 297 and 298: Table 2: Outcome Data for 2009-2010
Page 299 and 300: 2. (continued) Current 10 th Grader
Page 301 and 302: 5. Each project year, GEAR UP stude
Page 303 and 304: 8. (continued) 9 th and 10 th Grade
Page 305 and 306: General PlanningThe GEAR UP program
Page 307 and 308: APPENDIX CGaining Early Awareness a
Page 310 and 311: Student Services Program ReviewTRiO
Page 312 and 313: Program SLOs/SAOsService Area Outco
Page 314 and 315: US Department of Education, communi
Page 316 and 317: Greater collaboration with CSU Chic
Page 318 and 319: primary database for tracking progr
Page 320 and 321: Table 2: Outcome Data for 2009Objec
Page 322 and 323: Table 4: HEOA Amendments and Impact
Page 324: SHASTA COLLEGEStudent ServicesProgr
Page 327 and 328: change, the Higher Education and Op
Page 329 and 330: will lead program design and counse
Page 331 and 332: communication between program staff
Page 333: 5. Faculty and Classified StaffingT
Page 337 and 338: APPENDIX CTRiO Student Support Serv
Page 340 and 341: Student Services Program ReviewTRiO
Page 342 and 343: 2. Upward Bound High school partici
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Page 346 and 347: strong relationships with our partn
Page 348 and 349: 3. Comparison with Other Institutio
Page 350 and 351: Table 2: Outcome Data for 2009Objec
Page 352 and 353: Goals, Recommendations, Priorities,
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Student Services Program Review-Spring 2010 - Shasta College

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