Student Services Program Review-Spring 2010 - Shasta College

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Outreach and Recruitment EOPS/CARE is involved in outreach andrecruitment efforts throughout the year in an effortto reach potential students. Staff members travel tolocal high schools, continuation schools, communitycenters, service organizations, and other locationswhere they utilize various means and activities toinform interested individuals of the educationalopportunities at Shasta College.OrientationContinuing EOPS/CARE Students: Review on asemester basis program updates and changes toEOPS and CARE, disperse EOPS I.D. cards andparking permits.New EOPS/CARE Students: Explanation ofprogram and guidelines for maintaining programeligibility, disperse EOPS I.D. cards and parkingpermits.EOPS EmergencyLoan ProgramWorkshopsCultural EventsOn a case-by-case basis, students can request amaximum of $150.00 per semester to assist themwith an emergency situation. Students providedocumentation and the EOPS/CARE Coordinatorevaluates the request and either approves ordenies it based on the criteria set for emergencyloans. The loans are an advance on approvedfinancial aid disbursements and are deducted fromthe next financial aid award check during thesemester.The EOPS/CARE programs conduct variousworkshops throughout the school year whichinclude study skills, financial planning, job seekingstrategies, and other topics of personaldevelopment. EOPS/CARE inquires about topicsof most interest to students, and providesworkshops on the topics on the most relevant andidentified needs.The EOPS/CARE programs conduct, support andparticipate in various cultural events throughout theacademic school year.- 240 -
Awards ProgramFor the past ten years EOPS/CARE has hosted anAcademic Achievement Recognition Ceremony forEOPS/CARE students who achieve a grade pointaverage of 3.0 or higher and complete 12 units persemester during the previous year. ManyEOPS/CARE students had never been recognizedfor their academic accomplishments, in spite of themany personal hardships or barriers they faced andovercame while attending Shasta College.The EOPS/CARE Recognition Ceremony awardsmedallions to students in the following categories:Distinction – 4.00Excellence – 3.50 -3.99Merit – 3.00 – 3.49The program also recognizes an EOPSOutstanding Student of the Year and a CAREStudent of the Year.ScholarshipsSummer ReadinessProgramThe EOPS/CARE programs have solicited over$20,000.00 in scholarship awards for students.Donors provide scholarships for outstandingstudents who are transferring or completing theirAssociate in Arts or Associate in Science degrees.Annual donors include Simpson University,National University, RREDCO, Redding Rancheria,and individual contributors.Each summer the EOPS/CARE program recruitshigh-risk high school or re-entry students andaccepts twenty-five participants to a two-weekacademic/residential program that is geared to givethese students a feeling of accomplishment andenroll as full-time students at Shasta College. Theprogram was in existence for 13 years and washighlighted as a model Summer Program at the Fall1998 Statewide EOPS Conference. This programwas last offered in Summer 2007.5. Opportunities for Professional DevelopmentTransfer Events - In the last two years, counselors have attended a number ofconferences for community college academic counselors, both alone and whilesponsoring transfer visits with students.CCCEOPSA (California Community College EOPS Association) - Both a counselorand a classified staff member attended the Student Service Conference in April2008. The Director, the EOPS/CARE Coordinator, and one counselor alsoattended the CCCEOPSA Conference in October 2008.- 241 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
Page 192 and 193: into two areas. There is an 800 ft
Page 194 and 195: semi-annually for dissemination of
Page 196 and 197: EOPSFinancial AidMISShared space, c
Page 198 and 199: In summer 2009, the DSPS reception
Page 200 and 201: 2. Use of TechnologySpecific suppor
Page 202 and 203: 6. EquipmentAll staff computers and
Page 204 and 205: DSPS is the office designated by th
Page 206 and 207: SemesterComparison of students in D
Page 208 and 209: Table 19: Enrollment Level and Succ
Page 210 and 211: 5. Student SatisfactionStandardized
Page 212 and 213: Goals, Recommendations, Priorities,
Page 214 and 215: Table 21: Goals from Program Review
Page 216 and 217: Appendix A - Student Learning Outco
Page 232 and 233: APPENDIX CDisabled Students Program
Page 234: SHASTA COLLEGEStudent ServicesProgr
Page 237 and 238: EOPSProgramSemesterThe EOPS Program
Page 239 and 240: Current Staffing LevelsEOPS is gove
Page 241: Transfer AdvisingFee WaiversStudent
Page 245 and 246: 8. Survey other CCs for Common Prac
Page 247 and 248: In addition, some CSU counselors ha
Page 249 and 250: As can be seen, Shasta College is a
Page 251 and 252: 8. Reach of ServicesAn adjunct EOPS
Page 253 and 254: Figure 1: EOPS Course Enrollment by
Page 255 and 256: Table: 13 Units Completed by EOPS S
Page 257 and 258: Table 15 is mostly incomplete, but
Page 259 and 260: EOPS at Shasta College does outreac
Page 263 and 264: Service Area OutcomeEOPS/CARE wants
Page 268 and 269: egin college without a high school
Page 270 and 271: Staff processed over 6,000 complete
Page 272 and 273: $142,000.00 in state scholarships d
Page 274 and 275: 6. EquipmentThe only issue with equ
Page 276 and 277: 2. Access3. Progress4. SuccessThe C
Page 278 and 279: that may affect their financial aid
Page 280 and 281: Challenges3. The ability to offer s
Page 282 and 283: APPENDIX AFinancial Aid OfficeStude
Page 287 and 288: “systematic reform efforts” suc
Page 289 and 290: Program Service Area Quality1. Staf
Page 291 and 292: serve on the accreditation team as
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On-going attempts to raise awarenes
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enefit from additional program part
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Table 2: Outcome Data for 2009-2010
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2. (continued) Current 10 th Grader
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5. Each project year, GEAR UP stude
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8. (continued) 9 th and 10 th Grade
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General PlanningThe GEAR UP program
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APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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Goals, Recommendations, Priorities,
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