Student Services Program Review-Spring 2010 - Shasta College

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APPENDIX B – Program PlanAssessment CenterReporting Dean: Kevin O’Rorke, Ph.D.Summary:The Assessment Center provides assessments for course placement in math, English, Englishas a Second Language, ATB, and chemistry. Tests are available at the main campus, Tehama,Trinity and Intermountain campuses by appointment. We also provide testing at 14 high schoolswithin the District, including Modoc and Surprise Valley High Schools. Other services providedat the main campus include testing for Title IV financial assistance, proctoring tests forMicrosoft, Cisco and CompTIA certification, and online courses taken at other colleges. Careerassessments are also taken at the center. Proctoring for the TEAS test for entrance into thenursing program is provided at the Downtown Redding Campus.Mission Statement:The mission of the Assessment Center is to assess students‟ math and English skills to ensureappropriate course placement thereby contributing to student success. (Adopted May 2007)Objectives:1. Ensure that all students have access to all available assessment services to facilitateinitial placement in appropriate courses.2. Provide all college testing through the Assessment Center including career assessmentsand nursing program entry testing.3. Switch from Compass Windows based placement tests to web-based at all of theextended education sites.4. Ensure that English cut scores are updated and/or look at changing instruments.5. Work closely with the research department to ensure that our test scores are enteredinto Datatel in a manner in which they can be easily retrieved.6. Work with IT to enter placement test results directly into Datatel.7. Provide counselors with students‟ lists of “Help Requested” generated through theCompass English assessment. Counselors can then follow up with students in theircaseload and make sure they receive assistance in tutoring, career, major selection,financial, etc.8. Use an appointment system for testing International students.9. Provide a friendly, comfortable, and reassuring atmosphere so students can test at theirbest.Service Area Outcomes:1. We will increase the number of high schools that participate in assessment testing ontheir campuses ensuring that students have the opportunity to take advantage of priorityregistration.- 74 -
Assessment:The Assessment Center will track the number of high school campuses participatingeach year.2. We will increase the number of high school students who do the math self-placementonline before or after the test date at their respective high schools.Assessment:The Assessment Center will track, with daily login sheets, the number of math selfplacementswe received separately from the high school test dates.3. We will continue to strengthen our relationship with high school counselors to increasethe number of students who test at their high schools and attend Freshman Fast Trackorientations.Assessment:The Assessment Center will track the numbers of students taking advantage of theFreshman Fast Track program at their high schools.4. We will continue to remove barriers to attending Shasta College and/or taking our onlinecourses by accepting assessments from other community colleges.Assessment:The Assessment Center will track, with daily log in sheets, the numbers of studentssubmitting test scores from other community colleges.Student Learning Outcomes:1. Students will know their assessment scores before they leave the Assessment Center.Assessment:Students will receive a printout of test scores and flowchart indicating their placementscores in the sequence of math and English courses.2. Students will leave the Assessment Center knowing their next step in the matriculationprocess.Assessment:Students will receive a “Steps of Matriculation” bookmark upon leaving the AssessmentCenter.3. Students will leave the Assessment Center with an appointment for orientation.Assessment:We will increase the number of students who attend orientation.- 75 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
Page 27: In speaking with colleagues at the
Page 30 and 31: The following table shows the relea
Page 32 and 33: The following table illustrates the
Page 34 and 35: Counseling Center employees. The Co
Page 36 and 37: TotalNumber ofFaculty*Number ofSubj
Page 38 and 39: 4. Retention and SuccessWe examined
Page 40 and 41: OrientationOne process that was red
Page 42 and 43: A note about orientation data: Orie
Page 44 and 45: Table 18: Academic Standing by Acad
Page 46 and 47: Saw aCounselorDid not see aCounselo
Page 48 and 49: NumberAcademic Year07-08 08-09Perce
Page 50 and 51: - 48 -Academic Year07-08 08-09Numbe
Page 52 and 53: Academic Year07-08 08-09Number Perc
Page 54 and 55: II. Quality StaffingWhenever the op
Page 56 and 57: SAO: Counseling staff will develop
Page 58 and 59: 6. Need to continue to improve the
Page 60 and 61: 3. Continue to develop a comprehens
Page 62 and 63: APPENDIX AShasta College - Who Part
Page 64 and 65: APPENDIX AShasta College - Who Part
Page 66 and 67: APPENDIX AShasta College - Impact o
Page 68 and 69: APPENDIX AShasta College - Impact o
Page 70 and 71: APPENDIX AShasta College - Orientat
Page 72 and 73: APPENDIX AShasta College - Orientat
Page 74 and 75: 2. Admissions and Records staff wil
Page 78 and 79: Strengths and Accomplishments:1. An
Page 80 and 81: APPENDIX B - Program PlanCareer Cen
Page 82 and 83: 7. Workshops are held each year for
Page 84 and 85: Service Area Outcomes:1. The Counse
Page 86 and 87: 6. We have had continuing problems
Page 88 and 89: 11. Represent Shasta College by par
Page 90 and 91: 4. Due to the increasing regional u
Page 92 and 93: Community Engagement1. Enhance the
Page 94 and 95: 3. To be most effective, there is a
Page 96 and 97: 2. The Transfer Center will increas
Page 98 and 99: APPENDIX CCounseling CenterAction P
Page 100: SHASTA COLLEGEStudent ServicesProgr
Page 103 and 104: Program SLOs/SAOsService Area Outco
Page 105 and 106: Brian Spillane - Dean of StudentsSe
Page 107 and 108: 2. Contact with Other K-12 SchoolsO
Page 109 and 110: Student Success1. Reach of Services
Page 111 and 112: There was no previous program revie
Page 113: SHASTA COLLEGEStudent ServicesProgr
Page 116 and 117: Results of DataRecruitment of inter
Page 118 and 119: 2. Materials and EquipmentThe progr
Page 120 and 121: 8. Survey other CCs for Common Prac
Page 122 and 123: Income: $4,324/FTES; any other ongo
Page 124 and 125: Student Learning OutcomesThe follow
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Allocate 10% of the International S
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SHASTA COLLEGEStudent ServicesProgr
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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6. EquipmentThe only issue with equ
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2. Access3. Progress4. SuccessThe C
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that may affect their financial aid
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Challenges3. The ability to offer s
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APPENDIX AFinancial Aid OfficeStude
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“systematic reform efforts” suc
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serve on the accreditation team as
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On-going attempts to raise awarenes
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enefit from additional program part
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Table 2: Outcome Data for 2009-2010
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2. (continued) Current 10 th Grader
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5. Each project year, GEAR UP stude
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8. (continued) 9 th and 10 th Grade
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General PlanningThe GEAR UP program
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APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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