Student Services Program Review-Spring 2010 - Shasta College

Student Services Program ReviewFinancial Aid DepartmentReporting Director: Benna StarrettProgram Definition/DescriptionGeneral Program InformationThe Financial Aid Office provides state and federal financial assistance programs forstudents in higher education to assist them in reaching their educational goals. TheFinancial Aid Office promotes financial assistance opportunities through literature, officeand college websites, on and off campus outreach activities, events, workshops in bothEnglish and Spanish, and individual appointments with students and their families.Program Mission/PurposeThe Mission of the Financial Aid Office is to increase the number of students receivingfinancial assistance, which will contribute to the successful completion of their academicgoals.The Financial Aid Office is often the first contact a student will access at the College.Financial Aid staff has been well-trained in the many services available to students inaddition to financial aid information and make a concerted effort to inform students ofthese services. By informing students of the many resources available, the Financial AidOffice enables students to achieve their academic potential and aligns with the College’smission.Program SLOs/SAOsAll Financial Aid Office SLOs and SAOs were developed, implemented and completed.The emphasis was on the awareness of students understanding how to accessinformation about financial aid and the importance of completing the financial aidprocess.Program Service Area Quality1. StaffingProgram AnalysisThe current staffing levels are not meeting the needs of all students, especiallyunder-represented students. During the 2008-2009 academic year the FinancialAid Office became more involve with the federal Chafee foster youth program.The students in this program need much more assistance than the averagestudent in terms of counseling services, both academic and personal. Many- 265 -