Student Services Program Review-Spring 2010 - Shasta College

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2. Materials and EquipmentThe program maintains a website which is updated semiannually. For internationalrecruitment a power point presentation is used, and it too is updated semiannually.Additional materials include brochures, pamphlets and informational packets fornew students. The program is in the process of developing a DVD for recruitmentpurposes. The program has been trying to put its application on line for students touse, instead of the traditional paper application which we presently use. Puttingeverything on-line will make it a lot easier for us to work with and to access theirinformation.3. Faculty Availability for General College ServiceThe Counselor works with faculty members on a consistent basis in regards tocourse placement, academic progress, class recommendations and at timespersonal issues regarding international students. There are some activities inwhich the international student program is involved including the Multicultural Faireat Central Valley High School, Cinco de Mayo Celebration and visitations to ourlocal mosque and community centers.The counselor is assigned to two different programs, which makes it difficult to getrelease time to attend meetings, or to take on any projects. There is no releasetime given and the counselor has to plan way in advance and has to receive priorapproval from the Counseling Dean in order to be released to attend meetings andcampus functions.4. Service/Tutoring Centers/LabsInternational students utilize our tutorial centers, learning labs, transfer center andassessment office. They are comfortable using them and the program highlyrecommends the learning center, especially to our first year students.5. Opportunities for Professional DevelopmentAt this time professional development is not available for International Studentsstaff and faculty. There is the annual National Association of Foreign StudentAdvisers (NAFSA) conference which is held each May for international education.This is the time for international staff and faculty to attend workshops and symposiaand to network with other professionals throughout the United States and the world.There have been insufficient professional development funds to attend thisconference for the past four years. There are regional conferences, and we alsobelong to the California Colleges International Education Consortium (CCIE) whichprovides a wealth of information and best practices. Unfortunately, we have notbeen able to attend Consortium meetings for years. We are missing out on a lot ofopportunities to work with other campuses and with professional recruitmentorganizations globally.International education requires a lot of updating and being informed on changesregarding visa regulations, international student assessments, government policiesand procedures and current immigration requirement and stipulations globally.- 116 -
Shasta College needs to allow staff and faculty to attend these conferences andworkshops which are so vital in providing the most current and accurate informationto our international students who are attending our college.6. Employee SatisfactionA three-year international student recruitment plan was submitted to theadministration in 2007. It intended to expand and grow the program and tosignificantly increase international student recruitment to the college, with theunderstanding that if the program grew, so would grow the institutional commitmentto provide additional funding and resources to the program. Unfortunately this hasnot happened due to budget limits and constraints at both the District and Statelevels. However, the program has potential and can grow to be strong andprofitable. One counselor is dismayed that it is not given the utmost considerationin comparison to other campus programs.7. Internal Relations, Integration and CollaborationThe International Students Program works directly with the Admissions andRecords Office through the Admissions Technician who is responsible for issuingI- 20’s for newly admitted international students. This office also processes theapplication packets for admissions to Shasta College for international students.The program also receives assistance from the Communication DesignCoordinator in updating recruitment materials, fliers, brochures and photoopportunities.The International Student Program works closely with the housing coordinator toensure that students studying at Shasta College have suitable housing when theyarrive.Please describe those collaborative and cooperative relationships and theirimportance to your program and/or student equity and success. What are theopportunities for further program integration?The International Student Program works closely with the international studentacademic counselor as well as various faculty members to ensure correctcourse placement and student success.How does your program let other departments know about available services?A presentation is made each year to Administrative Council to provideinformation regarding international recruitment and program services. Inaddition, the International Student Program website is kept up-to-date and isadvertised internally and externally. Faculty and staff are also invited tovarious international student functions throughout the year, such as theInternational Student Thanksgiving Dinner, where they have an opportunity tomeet with international students and staff.- 117 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
Page 68 and 69: APPENDIX AShasta College - Impact o
Page 70 and 71: APPENDIX AShasta College - Orientat
Page 72 and 73: APPENDIX AShasta College - Orientat
Page 74 and 75: 2. Admissions and Records staff wil
Page 76 and 77: APPENDIX B - Program PlanAssessment
Page 78 and 79: Strengths and Accomplishments:1. An
Page 80 and 81: APPENDIX B - Program PlanCareer Cen
Page 82 and 83: 7. Workshops are held each year for
Page 84 and 85: Service Area Outcomes:1. The Counse
Page 86 and 87: 6. We have had continuing problems
Page 88 and 89: 11. Represent Shasta College by par
Page 90 and 91: 4. Due to the increasing regional u
Page 92 and 93: Community Engagement1. Enhance the
Page 94 and 95: 3. To be most effective, there is a
Page 96 and 97: 2. The Transfer Center will increas
Page 98 and 99: APPENDIX CCounseling CenterAction P
Page 100: SHASTA COLLEGEStudent ServicesProgr
Page 103 and 104: Program SLOs/SAOsService Area Outco
Page 105 and 106: Brian Spillane - Dean of StudentsSe
Page 107 and 108: 2. Contact with Other K-12 SchoolsO
Page 109 and 110: Student Success1. Reach of Services
Page 111 and 112: There was no previous program revie
Page 116 and 117: Results of DataRecruitment of inter
Page 120 and 121: 8. Survey other CCs for Common Prac
Page 122 and 123: Income: $4,324/FTES; any other ongo
Page 124 and 125: Student Learning OutcomesThe follow
Page 126 and 127: Allocate 10% of the International S
Page 131 and 132: Program Service Area Quality1. Staf
Page 133 and 134: College Nurse:Internally: Crisis In
Page 135 and 136: Effectiveness surveys for the colle
Page 137 and 138: The Student Health and Wellness Ser
Page 139 and 140: 5. Faculty and Classified StaffingS
Page 141 and 142: It would be helpful if the program
Page 143 and 144: The primary goal of Student Health
Page 145 and 146: Goals, Recommendations, Priorities,
Page 147 and 148: APPENDIX CStudent Health and Wellne
Page 152 and 153: Program Mission/PurposeTo provide a
Page 154 and 155: 7. Internal Relations, Integration
Page 156 and 157: 2. Use of TechnologyThe Residence H
Page 158 and 159: 3. ProgressOnce a student becomes a
Page 160 and 161: 3. The Student Residential Housing
Page 162 and 163: APPENDIX CStudent Residential Housi
Page 167 and 168: Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Goals, Recommendations, Priorities,
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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SHASTA COLLEGEStudent ServicesProgr
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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6. EquipmentThe only issue with equ
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2. Access3. Progress4. SuccessThe C
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that may affect their financial aid
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Challenges3. The ability to offer s
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APPENDIX AFinancial Aid OfficeStude
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“systematic reform efforts” suc
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Program Service Area Quality1. Staf
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serve on the accreditation team as
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On-going attempts to raise awarenes
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enefit from additional program part
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Table 2: Outcome Data for 2009-2010
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2. (continued) Current 10 th Grader
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5. Each project year, GEAR UP stude
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8. (continued) 9 th and 10 th Grade
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General PlanningThe GEAR UP program
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APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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Goals, Recommendations, Priorities,
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