Student Services Program Review-Spring 2010 - Shasta College

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Student Services Program ReviewTRiO Educational Talent Search (ETS)Reporting Director: Kathleen Mahar, Ed.D.General Program InformationThere are four US Department of Education programs: 1. Gaining Early Awareness andReadiness for Undergraduate Program (GEAR UP), 2. TRiO Educational Talent Search(ETS), 3. TRiO Student Support Services (SSS) and, 4. TRiO Upward Bound (UB). Allprograms are authorized under the Federal Higher Education and Opportunity Act andshare the common goal of increasing educational options for low income and/or firstgeneration college students.The Higher Education Act (HEA) was originally signed into law in 1965 to ensure thatpostsecondary education options were available to all students in the United States.The original act was the Johnson Administration’s attempt to remedy discriminatorypractices that had prevented low income students and student of color from enteringcollege and achieving their educational dreams. To achieve these goals, the HigherEducation Act allocated funds for programming that would: increase financial aidoptions; help students complete high school and enter postsecondary education;increase funding to institutions serving non-traditional students; and, improve collegeteaching programs for students seeking to teach in the K-12 system.The TRiO Programs gained prominence shortly after the original signing of the HigherEducation Act. The term TRiO actually refers to several different programs that servethose who are first generational college students and meet a low-income criteriaestablished by the US Department of Education. All TRiO programs are similar in thatthey provide tutoring, summer enrichment, financial aid awareness, enrollment supportand college tours for the students that participate in the program. Upward Bound (UB),which serves 9-12 grade students, began in 1964 and was first of the TRiO programs.Educational Talent Search (ETS), serving students from 6 th through 12 th grade wasadded in 1965, and the Student Support Services (SSS) Program, serving collegestudents, was added shortly thereafter. Together, these three programs were termedthe “TRiO” programs, although there are now a total of eight programs in the TRiO familywhich are all designed to encourage students from diverse, non-traditional backgroundsto pursue postsecondary education.President Clinton introduced the GEAR UP program in 1997 as part of his K-12educational reform agenda. It was officially established during the 1998 renewal of theHigher Education Act. The GEAR UP program’s primary difference from TRiO was itsfocus on whole-school, systematic reform. Unlike the TRiO programs, which serveeligible students, the GEAR UP program serves eligible schools (those with 50% of morestudents eligible for Free and Reduced Lunch). GEAR UP programs provide directservices to cohorts of students as they follow them from 7 th grade through high schoolgraduation. GEAR UP also provides broader support for parents, teachers and“systematic reform efforts” such as curriculum alignment and data integration.- 308 -
Comprehensive partnerships with public and private organizations are also arequirement of the GEAR UP Program Design.All GEAR UP and TRiO programs are governed by Title IV of the HEA. Title IVspecifically authorized student assistance and access programs that support studentsfrom low socio-economic backgrounds, students with disabilities, first-generation collegestudents and students of color.Four decades after its creation, the Higher Education Act continues to define the rolethat the federal government plays in postsecondary education. Federal legislation statesthat the HEA must be reviewed and amended every seven years. The last renewal wasextended for several years but finally came to resolution in 2008 with a slight namechange, the Higher Education and Opportunity Act (HEOA). The HEOA continues todictate the program design and direction of the GEAR UP and TRiO programs. Underthe new legislation, several program changes will be required in each of our projects.These changes will be introduced in phases for each program; specific details of theadaptations and the timelines for implementation are currently in federal negotiations.However these changes are extremely relevant for this program review because they willdictate the action plans/next steps for each of the projects, and for the GEAR UP/TRiOdepartment as a whole.Program Definition/DescriptionTRiO EDUCATIONAL TALENT SEARCH (ETS)TRiO Educational Talent Search identifies and assists 7 th through 12 th grade studentsfrom educationally disadvantaged backgrounds who have the potential to succeed inhigher education. The program provides academic, career, and financial counseling toits participants and encourages them to graduate from high school and continue on tothe postsecondary institution of their choice. Educational Talent Search also serves highschool dropouts by encouraging them to reenter the education system and completetheir education. ETS services include tutorial services, career exploration, aptitudeassessments, counseling, mentoring programs, workshops, and information onpostsecondary institutions. The Shasta College ETS program serves 600 students inShasta and Trinity counties with an average annual cost per student of approximately$400.Program Mission/PurposeThe mission of the TRiO Educational Talent Search program is to identify and supporteducationally disadvantaged middle and high school students with potential forpostsecondary success, encourage them to continue and graduate from high school andto enroll in postsecondary education programs. In addition, TRiO Educational TalentSearch encourages high school dropouts to return to school. ETS programs areevaluated on their ability to: 1. Increase student grade-to-grade promotion, 2. Increasehigh school graduation rates, 3. Increase financial aid awareness and FAFSAapplications completed by appropriate deadlines and, 4. Increase college applicationand enrollment rates.- 309 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Goals, Recommendations, Priorities,
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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Page 263 and 264: Service Area OutcomeEOPS/CARE wants
Page 265: SHASTA COLLEGEStudent ServicesProgr
Page 268 and 269: egin college without a high school
Page 270 and 271: Staff processed over 6,000 complete
Page 272 and 273: $142,000.00 in state scholarships d
Page 274 and 275: 6. EquipmentThe only issue with equ
Page 276 and 277: 2. Access3. Progress4. SuccessThe C
Page 278 and 279: that may affect their financial aid
Page 280 and 281: Challenges3. The ability to offer s
Page 282 and 283: APPENDIX AFinancial Aid OfficeStude
Page 287 and 288: “systematic reform efforts” suc
Page 289 and 290: Program Service Area Quality1. Staf
Page 291 and 292: serve on the accreditation team as
Page 293 and 294: On-going attempts to raise awarenes
Page 295 and 296: enefit from additional program part
Page 297 and 298: Table 2: Outcome Data for 2009-2010
Page 299 and 300: 2. (continued) Current 10 th Grader
Page 301 and 302: 5. Each project year, GEAR UP stude
Page 303 and 304: 8. (continued) 9 th and 10 th Grade
Page 305 and 306: General PlanningThe GEAR UP program
Page 307 and 308: APPENDIX CGaining Early Awareness a
Page 312 and 313: Program SLOs/SAOsService Area Outco
Page 314 and 315: US Department of Education, communi
Page 316 and 317: Greater collaboration with CSU Chic
Page 318 and 319: primary database for tracking progr
Page 320 and 321: Table 2: Outcome Data for 2009Objec
Page 322 and 323: Table 4: HEOA Amendments and Impact
Page 327 and 328: change, the Higher Education and Op
Page 329 and 330: will lead program design and counse
Page 331 and 332: communication between program staff
Page 333 and 334: 5. Faculty and Classified StaffingT
Page 335 and 336: Student Learning OutcomesStudent Le
Page 337 and 338: APPENDIX CTRiO Student Support Serv
Page 340 and 341: Student Services Program ReviewTRiO
Page 342 and 343: 2. Upward Bound High school partici
Page 344 and 345: ) if having a common Director would
Page 346 and 347: strong relationships with our partn
Page 348 and 349: 3. Comparison with Other Institutio
Page 350 and 351: Table 2: Outcome Data for 2009Objec
Page 352 and 353: Goals, Recommendations, Priorities,
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Student Services Program Review-Spring 2010 - Shasta College

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