Student Services Program Review-Spring 2010 - Shasta College

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1. StaffingIncreased number of both on- and off-campus staff and vendors participatingin annual Welcome Day Event.Revised Eighth Grade Career Day, for better visitor circulationEstablished a grove dedicated to veteransEstablished a Veterans Support NetworkWelcomed a cohort of 14 Egyptian students to Shasta CollegeEstablished collaboration with Independent Living Program (ILP) caseworkersfor the benefit of our foster youth residing in the dormitoriesCo-planned Basic Skills Conference/Workshop for Regional Consortium(REACH)Arranged sustainability presentations (Tehama and Redding campuses)by nationally renowned speaker, David Mas MasumotoReinstituted Black History Month event.The office has been maintained by the dean and two staff members, one twelvemonths and the other 10 months. To increase efficiency, to maintain necessaryservices, and for appropriate office coverage, the office should increase the currentten-month position to a twelve-month position. This would ensure full year roundoffice coverage. Unfortunately, with a vacancy, this position has instead beenreduced to 19.5 hours per week. The Dean of Students Office continues to be asbusy during the summer months as in the rest of the year, due to the constant flowof student traffic, campus visitors, part-time Student Senate office hours andsupport of student ID sales, housing inquiries and requests, ongoing internationalstudent support and services, international recruitment, summer school studentdiscipline issues and the planning of Welcome Day. It is difficult to maintain theworkload and pace given the current limited staff resources.2. MaterialsAs the office responsible for providing resources for recruitment, the materials mostin need tend to be copies, flyers, brochures and other print media. The officecomputing needs are standard, in terms of access to Datatel and the basicMicrosoft Office programs.3. Faculty Availability for General College ServiceWithin the office itself, there is no faculty available for general college service.Participation of staff in college and community service include:- 102 -
Brian Spillane - Dean of StudentsService: In House: Accreditation Standard 2 (co-chair)Black History Month Planning CommitteeCollege Connection Administrative LiaisonDistance Education CommitteeDorm Club AdvisorEquity Committee (Chair)Foster Youth Retention CommitteeInvest in Our People CommitteeStudent Senate Administrative LiaisonTextbook CommitteeVeterans Support NetworkIn Community: Ed. and Training Export Consortium (ETEC)Northern Hispanic/Latino Coalition (NHLC)NHLC Health Fair, Scholarship, Cesar Chavezand Graduation CommitteesRegional Ed. Alliance for Achieving Higher Ed. (REACH)Shasta Community Health Center (SCHC)SCHC Finance and Audit CommitteesShasta Co. Citizens Against Racism (SCCAR)Sherry Nicholas - Administrative SecretaryService: In House: CSEA Local Chapter PresidentCSEA Days Planning CommitteeCollege CouncilStudent Services Assistant (Vacant)4. Service/Tutoring Center/LabsThis office provides service in several forms. We guide students clubs andorganizations, especially in regards to campus policies and procedures, and law.We offer the service of lost and found. We arrange tours for prospective studentsand for feeder schools. We answer inquiries that arrive via the “Info” email address.We offer comprehensive support for international students. The disciplinaryprocess is conceived as an opportunity for student learning, and students alsoreceive a service there.5. Opportunities for Professional DevelopmentThe Administrative Secretary is taking an opportunity for professional developmentin the form of classes such as BUAD 45: Human Relations on the Job. This classis supported by the Staff Development Committee.The last Student Services Assistant has taken an opportunity for professionaldevelopment in the form of a promotion.The dean has not formally requested funds for professional development, althoughhe is a member of the Association for California Community CollegeAdministrators, and the California Community College Student Affairs Association.- 103 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
Page 54 and 55: II. Quality StaffingWhenever the op
Page 56 and 57: SAO: Counseling staff will develop
Page 58 and 59: 6. Need to continue to improve the
Page 60 and 61: 3. Continue to develop a comprehens
Page 62 and 63: APPENDIX AShasta College - Who Part
Page 64 and 65: APPENDIX AShasta College - Who Part
Page 66 and 67: APPENDIX AShasta College - Impact o
Page 68 and 69: APPENDIX AShasta College - Impact o
Page 70 and 71: APPENDIX AShasta College - Orientat
Page 72 and 73: APPENDIX AShasta College - Orientat
Page 74 and 75: 2. Admissions and Records staff wil
Page 76 and 77: APPENDIX B - Program PlanAssessment
Page 78 and 79: Strengths and Accomplishments:1. An
Page 80 and 81: APPENDIX B - Program PlanCareer Cen
Page 82 and 83: 7. Workshops are held each year for
Page 84 and 85: Service Area Outcomes:1. The Counse
Page 86 and 87: 6. We have had continuing problems
Page 88 and 89: 11. Represent Shasta College by par
Page 90 and 91: 4. Due to the increasing regional u
Page 92 and 93: Community Engagement1. Enhance the
Page 94 and 95: 3. To be most effective, there is a
Page 96 and 97: 2. The Transfer Center will increas
Page 98 and 99: APPENDIX CCounseling CenterAction P
Page 100: SHASTA COLLEGEStudent ServicesProgr
Page 103: Program SLOs/SAOsService Area Outco
Page 107 and 108: 2. Contact with Other K-12 SchoolsO
Page 109 and 110: Student Success1. Reach of Services
Page 111 and 112: There was no previous program revie
Page 116 and 117: Results of DataRecruitment of inter
Page 118 and 119: 2. Materials and EquipmentThe progr
Page 120 and 121: 8. Survey other CCs for Common Prac
Page 122 and 123: Income: $4,324/FTES; any other ongo
Page 124 and 125: Student Learning OutcomesThe follow
Page 126 and 127: Allocate 10% of the International S
Page 131 and 132: Program Service Area Quality1. Staf
Page 133 and 134: College Nurse:Internally: Crisis In
Page 135 and 136: Effectiveness surveys for the colle
Page 137 and 138: The Student Health and Wellness Ser
Page 139 and 140: 5. Faculty and Classified StaffingS
Page 141 and 142: It would be helpful if the program
Page 143 and 144: The primary goal of Student Health
Page 145 and 146: Goals, Recommendations, Priorities,
Page 147 and 148: APPENDIX CStudent Health and Wellne
Page 152 and 153: Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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SHASTA COLLEGEStudent ServicesProgr
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Goals, Recommendations, Priorities,
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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6. EquipmentThe only issue with equ
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2. Access3. Progress4. SuccessThe C
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that may affect their financial aid
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Challenges3. The ability to offer s
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APPENDIX AFinancial Aid OfficeStude
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“systematic reform efforts” suc
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Program Service Area Quality1. Staf
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serve on the accreditation team as
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On-going attempts to raise awarenes
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enefit from additional program part
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Table 2: Outcome Data for 2009-2010
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2. (continued) Current 10 th Grader
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5. Each project year, GEAR UP stude
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8. (continued) 9 th and 10 th Grade
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General PlanningThe GEAR UP program
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APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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Goals, Recommendations, Priorities,
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Student Services Program Review-Spring 2010 - Shasta College

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