Student Services Program Review-Spring 2010 - Shasta College

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$142,000.00 in state scholarships during 2008-2009. Shasta College FinancialAid Office facilitated the largest number of students ever attending Cash forCollege event.College Quest is a college fair sponsored each year by the Shasta Union HighSchool District Office which brings together College counselors, student servicesand financial aid staff providing information to hundreds of high school studentsand their parents in their quest to find the right college.3. Contact with Community Colleges, and Four-Year Universities and CollegesThe community colleges in Region I hold telephone conferences several timesthroughout the year to discuss financial aid issues that are on the forefront. Inaddition, many times during the school year staff must contact many differentcolleges to verify if a student is concurrently enrolled and already receiving fundsfrom the other institution before funding the student at Shasta College, whichwould result in an overpayment for the student.4. Articulation with High Schools, Universities and Colleges - NAResource Efficiency1. SupportThe financial aid staff requires the assistance of the counselors to provideeducational plans for a portion of financial aid applicants before their financial aidfile will be complete.We also depend heavily on Admissions and Records for access to studentrecords. Admissions and Records staff is very timely in processing grades eachsemester which allows the financial aid staff to determine which financial aidstudents will be put on probation or disqualification status.When a student has not responded to efforts to contact him/her then an e-mail issent to the instructors who have been very supportive either by responding to thee-mails in a timely manner or sending students to the Financial Aid Office.2. Use of TechnologyThe Financial Aid Office uses the integrated Datatel system to process financialaid applications. The internet is used continuously to download student files fromstate and federal agencies into Datatel. Required state and federal financial aidreports completed for these same agencies must be uploaded to maintaininstitution eligibility.The technology department has been very supportive of the needs of theFinancial Aid Office. Technology staff responds in a timely manner whenever anissue which will affect students receiving their funds arises.- 270 -
The Financial Aid Office is in discussion with the Assessment Office to determineif an arrangement to use the computers for financial aid students to apply onlinewould be a possibility.3. Comparison with Other InstitutionsRegion I schools confer with one another on many issues affecting our financialaid students. College of the Redwoods is probably most like Shasta College interms of the number of financial aid recipients and the size of their Financial AidOffice.4. Facility Use/AvailabilityThe Financial Aid Office is not large enough and the area set aside to speak tostudents is not conducive to much privacy. Conversations with students cancarry down the hallway for anyone to hear.When financial aid workshops are provided it is difficult to reserve rooms on daysand times convenient to students.The Financial Aid Office has been available to students Monday and Tuesdayfrom 8 a.m. until 7 p.m., Wednesday and Thursday from 8 a.m. until 5 p.m. andFriday from 8 a.m. until 4 p.m. Beginning November 2009 the office hourschanged due to financial aid applications increasing by more than 20% for 2009-2010 which created a back log of completed files to process, loss of one staffmember due to budget cuts and the under utilization of our evening hours bystudents. The office hours are now Monday 8 a.m. until 6 p.m., closed onTuesday for processing, Wednesday through Friday from 8 a.m. until 5 p.m.5. Faculty and Classified Staffing2006-200710 full time classified support staff9 females and 1 male6167 financial aid applicants2007-200810 full time classified support staff9 females and 1 male6938 financial aid applicants2008-20099 full time classified support staff8 females and 1 male8389 financial aid applicants- 271 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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Page 222 and 223: Appendix A - Student Learning Outco
Page 232 and 233: APPENDIX CDisabled Students Program
Page 234: SHASTA COLLEGEStudent ServicesProgr
Page 237 and 238: EOPSProgramSemesterThe EOPS Program
Page 239 and 240: Current Staffing LevelsEOPS is gove
Page 241 and 242: Transfer AdvisingFee WaiversStudent
Page 243 and 244: Awards ProgramFor the past ten year
Page 245 and 246: 8. Survey other CCs for Common Prac
Page 247 and 248: In addition, some CSU counselors ha
Page 249 and 250: As can be seen, Shasta College is a
Page 251 and 252: 8. Reach of ServicesAn adjunct EOPS
Page 253 and 254: Figure 1: EOPS Course Enrollment by
Page 255 and 256: Table: 13 Units Completed by EOPS S
Page 257 and 258: Table 15 is mostly incomplete, but
Page 259 and 260: EOPS at Shasta College does outreac
Page 263 and 264: Service Area OutcomeEOPS/CARE wants
Page 268 and 269: egin college without a high school
Page 270 and 271: Staff processed over 6,000 complete
Page 274 and 275: 6. EquipmentThe only issue with equ
Page 276 and 277: 2. Access3. Progress4. SuccessThe C
Page 278 and 279: that may affect their financial aid
Page 280 and 281: Challenges3. The ability to offer s
Page 282 and 283: APPENDIX AFinancial Aid OfficeStude
Page 287 and 288: “systematic reform efforts” suc
Page 289 and 290: Program Service Area Quality1. Staf
Page 291 and 292: serve on the accreditation team as
Page 293 and 294: On-going attempts to raise awarenes
Page 295 and 296: enefit from additional program part
Page 297 and 298: Table 2: Outcome Data for 2009-2010
Page 299 and 300: 2. (continued) Current 10 th Grader
Page 301 and 302: 5. Each project year, GEAR UP stude
Page 303 and 304: 8. (continued) 9 th and 10 th Grade
Page 305 and 306: General PlanningThe GEAR UP program
Page 307 and 308: APPENDIX CGaining Early Awareness a
Page 310 and 311: Student Services Program ReviewTRiO
Page 312 and 313: Program SLOs/SAOsService Area Outco
Page 314 and 315: US Department of Education, communi
Page 316 and 317: Greater collaboration with CSU Chic
Page 318 and 319: primary database for tracking progr
Page 320 and 321: Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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