Student Services Program Review-Spring 2010 - Shasta College

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endeavors will provide the training required to effectively deliver services at ourschool sites, allow for the sharing of best practices, and increase collaboration withour regional partners.6. Employee SatisfactionThe GEAR UP team has rebounded from a very challenging year which includedsignificant staff changes and a move from the Shasta College campus to thedowntown Health Sciences and University Center. An emphasis on team buildingand understanding the historical relevance of the programs has aided morale.Emphasizing the importance of community partnerships helped staff to adjust tothe move to the Health Sciences and University Center. A continued focus onrelationship building, communication and teamwork will continue to help thistalented and dedicated group; especially as changes continue to impact theprograms for this year and next.The GEAR UP staff is committed professionals with strong loyalty towards theGEAR UP program. Although GEAR UP has only been in existence nationally for10 years, several staff members have been a part of the GEAR UP movement for 7years or more. A strength of the GEAR UP project is that staff is associated withthe schools that they serve; however, this has a draw back as well. Specifically,many staff members feel disconnected to Shasta College. A goal of the InterimDirector has been to strengthen ties between project staff and the Shasta CollegeCampus. The GEAR UP team now holds regular meetings at the Shasta Collegemain campus and satellite sites. Key college personnel have been asked to speakat GEAR UP staff meetings. In addition, the team now attends college events suchas Welcome Day. This has done a great deal to improve the relationship betweenGEAR UP and the campus. The GEAR UP team has expressed satisfaction withthe outcomes of these efforts. Shasta College staff has also expressedappreciation regarding the opportunity to better understand the program and thework of the GEAR UP team.7. Internal Relations, Integration and CollaborationIncreasing collaboration with other college departments/programs is an on-goingpriority area for GEAR UP. The department continues to work closely with theStudent Services Council and student services staff. Enhanced internalcollaborations for 2009-2010 include:Rotation of GEAR UP meetings to a variety of Shasta College sites to raiseawareness of the program.Participation on committees for Junior Day, 8 th Grade Day and College Quest.Arranging field trips so that GEAR UP students can attend campus events suchas Cinco de Mayo.Referring GEAR UP students to campus programs such as E-Tech and CollegeConnection.Greater connection to the Economic and Workforce Development programsthrough transition of pre-collegiate programs to downtown area.Greater collaboration with CSU Chico through sharing of office space in HealthSciences and University Center building.- 290 -
On-going attempts to raise awareness of programs through presentations toAdministrative Council and other outreach efforts.Staff participation on the accreditation team.Hold GUTS Academy on Shasta College Campus.8. Survey of Practices with Other CC’sThere is not another GEAR UP program north of San Francisco and many of theprograms in California do not serve rural areas. Consequently, the survey ofcommon practices for GEAR UP programs must be done at a national level.Oklahoma and Montana have exemplary GEAR UP programs from which theShasta College partnership can learn a great deal.External Relations1. FacilitiesIn October, 2009, the Pre-Collegiate Access Programs (GEAR UP, TRiO-ETS, andTRiO-UB) moved administrative offices to the Health Sciences and UniversityCenter. The TRiO-SSS program is now co-located with the EOPS and DSPSprograms on the main campus. In addition to these locations, GEAR UP staff hasdesignated classroom or office space at Anderson High School, West Valley HighSchool, Anderson New Technology High School, and Corning High School.GEAR UP staff is also granted use of shared space (such as libraries, gymnasiumsand cafeterias) at each of the above locations for larger events such as ParentNights, Financial Aid Awareness events, etc. Allocation of these spaces iswarranted through a Memorandum of Understanding with each district that outlinesthe shared space agreements with each entity.At the Health Sciences and University Center, the GEAR UP/TRiO office suite isshared with CSU Chico program staff. Currently, CSU Chico counselors occupytwo offices within our seven office suite. The collaboration works extremely wellbecause many of the high school students that we serve are interested in attendingCSU Chico. Consequently, having experts in our location serves us well.2. Contact with K-12 SchoolsGEAR UP is a pre-collegiate outreach program. Consequently, contact with K-12schools is paramount. GEAR UP staff is housed at four high schools on a full-timebasis (Anderson New Tech, Anderson High School, West Valley and Corning HighSchool). GEAR UP staff serves all students in 10 th and 11 th grade at their targetschools; following this cohort of approximately 2,000 students through graduation.At each of the target schools, program staff provide academic counseling, adviceto ensure access to a rigorous curriculum, information on how to fundpostsecondary education and the process for enrollment. Parent Awarenessactivities are also offered. GEAR UP also provides services to enhance datasystems, curriculum alignment and professional development at the GEAR UPtarget schools.- 291 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Page 243 and 244: Awards ProgramFor the past ten year
Page 245 and 246: 8. Survey other CCs for Common Prac
Page 247 and 248: In addition, some CSU counselors ha
Page 249 and 250: As can be seen, Shasta College is a
Page 251 and 252: 8. Reach of ServicesAn adjunct EOPS
Page 253 and 254: Figure 1: EOPS Course Enrollment by
Page 255 and 256: Table: 13 Units Completed by EOPS S
Page 257 and 258: Table 15 is mostly incomplete, but
Page 259 and 260: EOPS at Shasta College does outreac
Page 261 and 262: Appendix A - Student Learning Outco
Page 263 and 264: Service Area OutcomeEOPS/CARE wants
Page 265: SHASTA COLLEGEStudent ServicesProgr
Page 268 and 269: egin college without a high school
Page 270 and 271: Staff processed over 6,000 complete
Page 272 and 273: $142,000.00 in state scholarships d
Page 274 and 275: 6. EquipmentThe only issue with equ
Page 276 and 277: 2. Access3. Progress4. SuccessThe C
Page 278 and 279: that may affect their financial aid
Page 280 and 281: Challenges3. The ability to offer s
Page 282 and 283: APPENDIX AFinancial Aid OfficeStude
Page 287 and 288: “systematic reform efforts” suc
Page 289 and 290: Program Service Area Quality1. Staf
Page 291: serve on the accreditation team as
Page 295 and 296: enefit from additional program part
Page 297 and 298: Table 2: Outcome Data for 2009-2010
Page 299 and 300: 2. (continued) Current 10 th Grader
Page 301 and 302: 5. Each project year, GEAR UP stude
Page 303 and 304: 8. (continued) 9 th and 10 th Grade
Page 305 and 306: General PlanningThe GEAR UP program
Page 307 and 308: APPENDIX CGaining Early Awareness a
Page 310 and 311: Student Services Program ReviewTRiO
Page 312 and 313: Program SLOs/SAOsService Area Outco
Page 314 and 315: US Department of Education, communi
Page 316 and 317: Greater collaboration with CSU Chic
Page 318 and 319: primary database for tracking progr
Page 320 and 321: Table 2: Outcome Data for 2009Objec
Page 322 and 323: Table 4: HEOA Amendments and Impact
Page 327 and 328: change, the Higher Education and Op
Page 329 and 330: will lead program design and counse
Page 331 and 332: communication between program staff
Page 333 and 334: 5. Faculty and Classified StaffingT
Page 335 and 336: Student Learning OutcomesStudent Le
Page 337 and 338: APPENDIX CTRiO Student Support Serv
Page 340 and 341: Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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