Student Services Program Review-Spring 2010 - Shasta College

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Table 3: EOPS/CARE Advisory Committee MembershipNAME AGENCY POSITIONJosie Agront Shasta College EOPS StudentDarryll Alvey Legal Services of Northern California Managing AttorneySusan Ayers Shasta College Staff Secretary, Tehama CampusDr. Bernell Hirning National University Redding Associate Regional DeanSherrie Howard Shasta High School CounselorMarie Moe Simpson University Assistant Director of EnrollmentAndrea MullensCommunity MemberSandra Hamilton-Slane Shasta College Director, EOPS/CAREEddie McAllister Shasta Co. Public Health Community OrganizerSamantha Saechao Shasta College EOPS/CARE CoordinatorKaren Schaefer Northern Valley Catholic Social Services Program ManagerDavid Tanner McConnell Foundation Scholarship OfficeJoAnn Turmell Redding, Rancheria Director of EducationIn the 2008-09 program year, the EOPS/CARE Advisory Committee met twice.The main topics were program goals, program updates, and discussion of theupdated EOPS Internal Policies and Procedures. During the Spring 2009 meeting,the committee viewed the New Student Orientation slide show and sharedinformation about relevant services offered by each of their own organizations.2. Contact with K-12 SchoolsEOPS currently has one part-time counselor who recruits from local area highschools. The number of students who come into EOPS from local campuses isunknown. One program, College Connection, works with EOPS to helpdisadvantaged high school students to access EOPS before taking Shasta Collegeclasses.Each year the local area high school counselors attend a conference at ShastaCollege in which EOPS counselors present information about the program andhand out brochures to the high school counselors.3. Contact with Community Colleges, and Four-Year Universities and CollegesEOPS/CARE counselors participate each year with other categorical programs andthe Shasta College Transfer Center to visit colleges and universities in NorthernCalifornia. EOPS counselors rotate with other campus programs in being theguide for these tours. In addition, Shasta College EOPS developed andimplemented a Summer Transfer Program in 2008, taking EOPS students to visitseveral colleges over a five day trip. Cultural and team building activities wereincorporated into the trip, which allowed students to develop relationships witheach other and staff. Many of these students have never traveled outside ofShasta County and express gratitude for this enriching opportunity.- 244 -
In addition, some CSU counselors have come to Shasta College EOPS to meetwith students who may be participating in EOP or who want to transfer to thatcollege. Last Spring, Humboldt State University sent a representative to meetspecifically with EOPS and TRIO students.Data about transfer to other colleges is becoming available district-wide. This is anarea that requires a coordinated effort with other programs including matriculation,information technology, and research and planning office.4. Articulation with High Schools, Universities and CollegesEOPS/CARE does not have any individual articulation agreements with highschools, universities, or other colleges. These are all centralized through thecollege articulation in Enrollment Services and high school articulation throughcareer and technical education within Enrollment Services and Employment andWorkforce Development at Shasta College.5. Please describe how you work with community agencies, programs, ororganizations?EOPS works with community agencies primarily through its advisory committee.The members of this committee come from agencies and institutions which have astake in education in general and in educating disadvantaged students inparticular. An example is the participation of the program manager of the Teenand Placement Program (TAPP) from Northern Valley Catholic Social Serviceswhich serves pregnant and parenting teens. Another example is a connection withthe Managing Attorney of Legal Services of California who also sits on the advisorycommittee. These connections provide EOPS/CARE with the opportunity to seeand understand services which can benefit our students.Resource Efficiency1. SupportEOPS/CARE requires support from the following Shasta College departments:Business OfficeInformation TechnologyHuman ResourcesEnrollment ServicesFinancial AidDean of StudentsCampus SafetyFood ServicesExtended EducationDisabled Students Programs and ServicesPrint ShopPhysical PlantBookstore- 245 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
Page 196 and 197: EOPSFinancial AidMISShared space, c
Page 198 and 199: In summer 2009, the DSPS reception
Page 200 and 201: 2. Use of TechnologySpecific suppor
Page 202 and 203: 6. EquipmentAll staff computers and
Page 204 and 205: DSPS is the office designated by th
Page 206 and 207: SemesterComparison of students in D
Page 208 and 209: Table 19: Enrollment Level and Succ
Page 210 and 211: 5. Student SatisfactionStandardized
Page 212 and 213: Goals, Recommendations, Priorities,
Page 214 and 215: Table 21: Goals from Program Review
Page 216 and 217: Appendix A - Student Learning Outco
Page 232 and 233: APPENDIX CDisabled Students Program
Page 234: SHASTA COLLEGEStudent ServicesProgr
Page 237 and 238: EOPSProgramSemesterThe EOPS Program
Page 239 and 240: Current Staffing LevelsEOPS is gove
Page 241 and 242: Transfer AdvisingFee WaiversStudent
Page 243 and 244: Awards ProgramFor the past ten year
Page 245: 8. Survey other CCs for Common Prac
Page 249 and 250: As can be seen, Shasta College is a
Page 251 and 252: 8. Reach of ServicesAn adjunct EOPS
Page 253 and 254: Figure 1: EOPS Course Enrollment by
Page 255 and 256: Table: 13 Units Completed by EOPS S
Page 257 and 258: Table 15 is mostly incomplete, but
Page 259 and 260: EOPS at Shasta College does outreac
Page 263 and 264: Service Area OutcomeEOPS/CARE wants
Page 268 and 269: egin college without a high school
Page 270 and 271: Staff processed over 6,000 complete
Page 272 and 273: $142,000.00 in state scholarships d
Page 274 and 275: 6. EquipmentThe only issue with equ
Page 276 and 277: 2. Access3. Progress4. SuccessThe C
Page 278 and 279: that may affect their financial aid
Page 280 and 281: Challenges3. The ability to offer s
Page 282 and 283: APPENDIX AFinancial Aid OfficeStude
Page 287 and 288: “systematic reform efforts” suc
Page 289 and 290: Program Service Area Quality1. Staf
Page 291 and 292: serve on the accreditation team as
Page 293 and 294: On-going attempts to raise awarenes
Page 295 and 296: enefit from additional program part
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Table 2: Outcome Data for 2009-2010
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2. (continued) Current 10 th Grader
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5. Each project year, GEAR UP stude
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8. (continued) 9 th and 10 th Grade
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General PlanningThe GEAR UP program
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APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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Goals, Recommendations, Priorities,
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Student Services Program Review-Spring 2010 - Shasta College

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