Student Services Program Review-Spring 2010 - Shasta College

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Resource Efficiency1. SupportStudent Health and Wellness Services is fiscally supported through the studenthealth fee. The office receives administrative support through the Dean of Studentsand Vice President of Student Services. When requested, the service receivessupport from those divisions and offices with which there is a need relevant tostudent or employee health and safety: President’s Office, Public InformationOfficer, Security, Administrative Services, Academic Affairs, and Research. Whenrequested, support is readily available, helpful and beneficial.A chart could be developed to enhance the understanding of other entities,regarding the unique relationships between Student Health and Wellness Servicesand other administrative offices (see Part 3.1, 7. Internal Relations, Integration, andCollaboration).2. Use of TechnologyTechnology used in Student Health and Wellness Services includes:Computers and printers at each work stationCopierFaxVOIP telephones at each work stationUpgrades to all computers in the Student Health and Wellness Services office areplanned through the campus Technology Refresh Cycle – which will hopefullyaddress current computer issues.Medical technology (see Part 3.3, 6. Equipment) is aging and will require eventualreplacement.3. Comparison with Other InstitutionsRegarding technology, Student Health and Wellness Services compares withcolleges of equal student enrollment. Colleges with larger headcount enrollmentare utilizing Electronic Medical Records (EMRs). The use and cost of EMRs inStudent Health and Wellness Services is not founded at this time.4. Facility Use/AvailabilityDuring the fall and spring semester, Student Health and Wellness Services office istypically open Monday through Friday, 8:00 AM to 12:00 noon, and 1:00 PM to4:00 PM. The office is not open during college breaks, and is only open duringsummer session when faculty are scheduled to be in the office (schedule of days isprinted and posted.) Office hours accommodate the requirements of the classifiedcollective bargaining agreement, considering there is a lone classified staff.Any plans to expand services and office hours will be dependent upon increasedhealth fee income and the availability of office space.- 136 -
5. Faculty and Classified StaffingStudent Health and Wellness Services is staffed by two non-instructional faculty ona 195-day contract, and one 11-month classified Student Health & WellnessServices Technician. This scheduling has been consistent for the last three (3)years. Faculty and staff salaries, as well as contracted services of the collegephysician, are paid through and limited by student health fee intake. The provisionof services takes place between the first and last day of an academic semester /session, and is deliverable only duringthe semester/session for which the student has paid the health fee.An improvement to the service would be additional support staff, part-time RN, andpart-time psychological counselor.6. EquipmentThe service utilizes equipment requiring annual calibration or purchase of suppliesfor calibration: Beltone Audiometer; and CLIA waived Cholestech cholesterolscreening equipment. Other equipment includes: steam autoclave, urinalysisequipment, medication refrigerators (2), ice maker. When equipment replacementis required, funds are identified within the current Student Health and WellnessServices budget, or if necessary, an augmentation is requested for the upcomingfiscal year.7. Budget Information, Requests, Action PlansThe current Student Health and Wellness Services budget is sufficient to cover theStudent Health and Wellness Services program as it is currently structured. Healthfee income is considered a restricted fund per Title V. It is unknown if the allocatedStudent Health and Wellness Services budget is equal to total health fee income.Student Health and Wellness Services also generates reimbursement throughState Mandated Costs, and it is unknown if that reimbursement affects theallocated Student Health and Wellness Services budget.A new program under consideration at Shasta College (12/11/09) is MAA – Medi-Cal Administrative Activities. Within MAA federal funding reimburses the college forthe cost of administrative activities that promote access to health care for collegestudents and coordinates student health care needs with Medi-Cal serviceproviders. College employees are trained and assisted in providing and reportingMAA activities performed during the typical work day as reported in four annualweek-long time surveys. It is anticipated MAA will be pertinent to the existingactivities within Student Health and Wellness Services.- 137 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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Page 90 and 91: 4. Due to the increasing regional u
Page 92 and 93: Community Engagement1. Enhance the
Page 94 and 95: 3. To be most effective, there is a
Page 96 and 97: 2. The Transfer Center will increas
Page 98 and 99: APPENDIX CCounseling CenterAction P
Page 100: SHASTA COLLEGEStudent ServicesProgr
Page 103 and 104: Program SLOs/SAOsService Area Outco
Page 105 and 106: Brian Spillane - Dean of StudentsSe
Page 107 and 108: 2. Contact with Other K-12 SchoolsO
Page 109 and 110: Student Success1. Reach of Services
Page 111 and 112: There was no previous program revie
Page 116 and 117: Results of DataRecruitment of inter
Page 118 and 119: 2. Materials and EquipmentThe progr
Page 120 and 121: 8. Survey other CCs for Common Prac
Page 122 and 123: Income: $4,324/FTES; any other ongo
Page 124 and 125: Student Learning OutcomesThe follow
Page 126 and 127: Allocate 10% of the International S
Page 131 and 132: Program Service Area Quality1. Staf
Page 133 and 134: College Nurse:Internally: Crisis In
Page 135 and 136: Effectiveness surveys for the colle
Page 137: The Student Health and Wellness Ser
Page 141 and 142: It would be helpful if the program
Page 143 and 144: The primary goal of Student Health
Page 145 and 146: Goals, Recommendations, Priorities,
Page 147 and 148: APPENDIX CStudent Health and Wellne
Page 152 and 153: Program Mission/PurposeTo provide a
Page 154 and 155: 7. Internal Relations, Integration
Page 156 and 157: 2. Use of TechnologyThe Residence H
Page 158 and 159: 3. ProgressOnce a student becomes a
Page 160 and 161: 3. The Student Residential Housing
Page 162 and 163: APPENDIX CStudent Residential Housi
Page 167 and 168: Program Service Area Quality1. Staf
Page 169 and 170: 3. Contact with Community Colleges,
Page 171 and 172: Student Success1. DataCurrently, st
Page 173 and 174: Student Learning OutcomesA Student
Page 175 and 176: APPENDIX CStudent Senate, Clubs, an
Page 178 and 179: Student Services Program ReviewDisa
Page 180 and 181: The California Community College Ch
Page 182 and 183: Assessment: Periodic comparison wil
Page 184 and 185: Assessment: Pre- and post-evaluatio
Page 186 and 187: In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Goals, Recommendations, Priorities,
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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SHASTA COLLEGEStudent ServicesProgr
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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6. EquipmentThe only issue with equ
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2. Access3. Progress4. SuccessThe C
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that may affect their financial aid
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Challenges3. The ability to offer s
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APPENDIX AFinancial Aid OfficeStude
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“systematic reform efforts” suc
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Program Service Area Quality1. Staf
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serve on the accreditation team as
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On-going attempts to raise awarenes
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enefit from additional program part
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Table 2: Outcome Data for 2009-2010
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2. (continued) Current 10 th Grader
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5. Each project year, GEAR UP stude
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8. (continued) 9 th and 10 th Grade
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General PlanningThe GEAR UP program
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APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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Goals, Recommendations, Priorities,
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Student Services Program Review-Spring 2010 - Shasta College

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