Student Services Program Review-Spring 2010 - Shasta College

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Greater collaboration with CSU Chico through sharing of office space inHealth Sciences and University Center building.On-going attempts to raise awareness of programs through presentationsto Administrative Council and other outreach efforts.Staff participation with the Student Services Council, AdministrativeCouncil, and Matriculation Committee.8. Survey of Practices with Other CC’sShasta College is currently the only community college in the north state that hostsan Educational Talent Search Program. However, we do have cooperativerelationships with the UC Davis and CSU Chico Talent Search programs. Positiverelationships with these programs allow us to seek program advice and share bestpractices for offering services in the region.College OPTIONS also has ETS programs that co-exist in several of our partnerschools. Increased collaboration between Shasta College and College OPTIONShas produced tremendous results, including curriculum development, recruitmentand scholarship services.External Relations1. FacilitiesIn October, 2009, the Pre-Collegiate Access Programs (UB, ETS, and GU) movedadministrative offices to the Health Sciences and University Center. The SSSprogram is now co-located with the EOPS and DSPS Programs on the maincampus. In addition to these locations, ETS program staff has designatedclassroom or office space at Anderson High School, West Valley High School,Anderson New Technology High School, Hayfork High School and ElementarySchool, Trinity High School and Elementary School, and Central Valley HighSchool. Our program staff is also granted use of shared space (such as libraries,gymnasiums and cafeterias) at each of the above locations for larger events suchas Parent Nights, Financial Aid Awareness events, etc. Allocation of these spacesis warranted through a Memorandum of Understanding with each district thatoutlines the shared space agreements with each entity.At the Health Sciences and University Center, the GEAR UP/TRiO office space isshared with CSU Chico program staff. Currently, CSU Chico counselors occupytwo offices within our seven office suite. The collaboration works extremely wellbecause many of the high school students that we serve are interested in attendingCSU Chico. Consequently, having experts in our work location serves us well.2. Contact with K-12 SchoolsETS is a pre-collegiate outreach program. Consequently, contact with K-12schools is paramount. Educational Talent Search has a consistent presence (atleast two times per week) at the Anderson Union High School District and their- 314 -
feeder middle schools, Central Valley High School, Trinity High/Middle Schools andHayfork High/Middle Schools. ETS serves 600 students in their target schools.At each of the target schools, program staff provide academic counseling, adviceto ensure access to a rigorous curriculum, information on how to fundpostsecondary education and the process for enrollment. Parent Awarenessactivities are also offered to support program goals.3. Contact with Community Colleges, and Four-Year Universities and CollegesETS currently works closely with Butte and Shasta Community Colleges, CSUChico, Humboldt and Sacramento, and UC Davis. In addition, each year ETSpersonnel take students on college tours to at least three schools and universities.For example, this summer ETS staff will take students to Southern OregonUniversity and CSU Chico.Interim Director, Kate Mahar, would like to increase participation withpostsecondary schools in the regional K-16 pipeline to maximize programservices in areas such as curriculum alignment and enrollment services. Stepsare currently underway to strengthen the relationship between our departmentand the College OPTIONS program so that we can better collaborate with thehigher education partners on their Governing Board.Resource Efficiency1. SupportThe ETS program receives support from a variety of Shasta College departmentsincluding Academic Deans, Business Office, Information Technology, HumanResources, Enrollment Services, Economic and Workforce Development, FinancialAid, Student Services Vice President and Deans, Campus Safety, Food Services,Print Shop, Marketing, Physical Plant, Transportation, EOPS/DSPS, and theBookstore.All offices at Shasta College are responsive and helpful. Most of these offices arequick to respond and the support staff has excellent customer service skills. JohnMoore has been an exceptional resource for our programs through the provisionof transportation for college trips and through the physical office moves thattranspired in Fall 2009.2. Use of TechnologyETS office staff uses computers for daily work such as e-mail, word processing,spreadsheets, databases, scheduling appointments, and presentations. There aretwo communal printers for large jobs and for color printing. Staff also uses aProxima projector for student/parent activities, Financial Aid presentations andevening events. In addition, technology equipment such as computers, printersand cameras have been purchased with federal funds to support work at ourpartner schools. In these instances, equipment is assigned a Shasta Collegeinventory number and a record of all equipment is kept by Kathy Miller at theShasta College GEAR UP/TRiO office. The ETS program uses Blumen as its- 315 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Goals, Recommendations, Priorities,
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Service Area OutcomeEOPS/CARE wants
Page 265: SHASTA COLLEGEStudent ServicesProgr
Page 268 and 269: egin college without a high school
Page 270 and 271: Staff processed over 6,000 complete
Page 272 and 273: $142,000.00 in state scholarships d
Page 274 and 275: 6. EquipmentThe only issue with equ
Page 276 and 277: 2. Access3. Progress4. SuccessThe C
Page 278 and 279: that may affect their financial aid
Page 280 and 281: Challenges3. The ability to offer s
Page 282 and 283: APPENDIX AFinancial Aid OfficeStude
Page 287 and 288: “systematic reform efforts” suc
Page 289 and 290: Program Service Area Quality1. Staf
Page 291 and 292: serve on the accreditation team as
Page 293 and 294: On-going attempts to raise awarenes
Page 295 and 296: enefit from additional program part
Page 297 and 298: Table 2: Outcome Data for 2009-2010
Page 299 and 300: 2. (continued) Current 10 th Grader
Page 301 and 302: 5. Each project year, GEAR UP stude
Page 303 and 304: 8. (continued) 9 th and 10 th Grade
Page 305 and 306: General PlanningThe GEAR UP program
Page 307 and 308: APPENDIX CGaining Early Awareness a
Page 310 and 311: Student Services Program ReviewTRiO
Page 312 and 313: Program SLOs/SAOsService Area Outco
Page 314 and 315: US Department of Education, communi
Page 318 and 319: primary database for tracking progr
Page 320 and 321: Table 2: Outcome Data for 2009Objec
Page 322 and 323: Table 4: HEOA Amendments and Impact
Page 327 and 328: change, the Higher Education and Op
Page 329 and 330: will lead program design and counse
Page 331 and 332: communication between program staff
Page 333 and 334: 5. Faculty and Classified StaffingT
Page 335 and 336: Student Learning OutcomesStudent Le
Page 337 and 338: APPENDIX CTRiO Student Support Serv
Page 340 and 341: Student Services Program ReviewTRiO
Page 342 and 343: 2. Upward Bound High school partici
Page 344 and 345: ) if having a common Director would
Page 346 and 347: strong relationships with our partn
Page 348 and 349: 3. Comparison with Other Institutio
Page 350 and 351: Table 2: Outcome Data for 2009Objec
Page 352 and 353: Goals, Recommendations, Priorities,
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Student Services Program Review-Spring 2010 - Shasta College

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