Student Services Program Review-Spring 2010 - Shasta College

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well as Datatel to retrieve academic and demographic information on students.One other program used is the WASP book inventory and check-out programwhich allows us to track students’ use of Lending Library books. Laptops andProxima projectors are used for orientations and workshop presentations.All office equipment and most furnishings including desks, chairs and computersare provided and maintained by the district, and upgraded according to the districtmaster plan and policies. This applies to computer software programs as well.3. Faculty Availability for General College ServiceEOPS counselors serve in a variety of roles in the general college service.Counselors rotate their membership on faculty and institution-wide committees,and serve as advisors for campus student organizations. Counselors also makepresentations as requested to other student groups and campus outreachactivities. EOPS counselors regularly attend the general counseling meetings heldbi-monthly. Assignment and participation in general college service activities ismutually negotiated between the faculty and the EOPS Director.4. Service/Tutoring Centers/LabsEOPS/CARE services are over-and-above services that provide additional supportto students to assist them to be academically successful in their classes.Financial Aid AssistanceAcademic CounselingCARE ProgramPersonal CounselingTutorial AssistanceAssistance in understanding available scholarships,financial aid, and in completion of the financial aid(FAFSA) and BOGG (Board of Governors Grant)applications.Assistance in planning a career and in specificcourse selection. Provide personality and careerassessment inventories.Cooperative Agencies Resources for Education isa state funded program designed to assist singleparent students with direct services such aschildcare, transportation and school-relatedexpenses.Help with adjustments to college or other issues.Referral to other community and county supportagencies for long term counseling services.Provide individual assistance on a regular basis inmost academic areas.- 238 -
Transfer AdvisingFee WaiversStudent I.D. CardBook ServiceLending LibraryParking/Bus PermitsSupport ServicesAssistance in completing admissions applicationsand financial aid forms to other colleges anduniversities. Assist in completing EOPrecommendation form for UC and CSU. Maintainongoing collaboration with EOP at the four-yearinstitutions.EOPS/CARE students who are transferring to theUC or to the CSU systems can attach a fee waiverform to their admission application which will waivetheir admissions fees to that institution. Thisservice is to encourage them to apply to four-yearinstitutions.Each semester the students receive anEOPS/CARE I.D. card which is used to confirmtheir active status within the program and is alsoused in the bookstore to purchase textbooks and inthe EOPS lending library to borrow books.Provide students with a book service voucher topurchase textbooks through the campus bookstore. The amount ranges from $150 to $300 persemester.Students may borrow additional textbooks forclasses beyond what they purchase with their bookvoucher. The lending library also provides taperecorders or calculators for student use.Each semester, students may receive a parkingpermit, TRAX pass (Shasta College buses) or aRABA bus pass. It is a priority of the program thatno student should face any barriers in getting toand from school.Provide assistance to students in utilizingcommunity resources such as: Department ofSocial Services (TANF, food stamps, Medical) legalaid, childcare, etc. Staff members are alsoavailable to help students address personal andlifestyle issues that may affect their academicprogress.- 239 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
Page 190 and 191: As mentioned previously, all facult
Page 192 and 193: into two areas. There is an 800 ft
Page 194 and 195: semi-annually for dissemination of
Page 196 and 197: EOPSFinancial AidMISShared space, c
Page 198 and 199: In summer 2009, the DSPS reception
Page 200 and 201: 2. Use of TechnologySpecific suppor
Page 202 and 203: 6. EquipmentAll staff computers and
Page 204 and 205: DSPS is the office designated by th
Page 206 and 207: SemesterComparison of students in D
Page 208 and 209: Table 19: Enrollment Level and Succ
Page 210 and 211: 5. Student SatisfactionStandardized
Page 212 and 213: Goals, Recommendations, Priorities,
Page 214 and 215: Table 21: Goals from Program Review
Page 216 and 217: Appendix A - Student Learning Outco
Page 232 and 233: APPENDIX CDisabled Students Program
Page 234: SHASTA COLLEGEStudent ServicesProgr
Page 237 and 238: EOPSProgramSemesterThe EOPS Program
Page 239: Current Staffing LevelsEOPS is gove
Page 243 and 244: Awards ProgramFor the past ten year
Page 245 and 246: 8. Survey other CCs for Common Prac
Page 247 and 248: In addition, some CSU counselors ha
Page 249 and 250: As can be seen, Shasta College is a
Page 251 and 252: 8. Reach of ServicesAn adjunct EOPS
Page 253 and 254: Figure 1: EOPS Course Enrollment by
Page 255 and 256: Table: 13 Units Completed by EOPS S
Page 257 and 258: Table 15 is mostly incomplete, but
Page 259 and 260: EOPS at Shasta College does outreac
Page 263 and 264: Service Area OutcomeEOPS/CARE wants
Page 268 and 269: egin college without a high school
Page 270 and 271: Staff processed over 6,000 complete
Page 272 and 273: $142,000.00 in state scholarships d
Page 274 and 275: 6. EquipmentThe only issue with equ
Page 276 and 277: 2. Access3. Progress4. SuccessThe C
Page 278 and 279: that may affect their financial aid
Page 280 and 281: Challenges3. The ability to offer s
Page 282 and 283: APPENDIX AFinancial Aid OfficeStude
Page 287 and 288: “systematic reform efforts” suc
Page 289 and 290: Program Service Area Quality1. Staf
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serve on the accreditation team as
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On-going attempts to raise awarenes
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enefit from additional program part
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Table 2: Outcome Data for 2009-2010
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2. (continued) Current 10 th Grader
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5. Each project year, GEAR UP stude
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8. (continued) 9 th and 10 th Grade
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General PlanningThe GEAR UP program
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APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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Goals, Recommendations, Priorities,
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