Student Services Program Review-Spring 2010 - Shasta College

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Service Area Outcomes:1. The Counseling Center will provide each new degree, certificate, or transfer seekingstudent who completed Orientation an educational plan by the end of his/her firstsemester.Assessment:Student records will be checked to verify that the orientation attendees have acompleted educational plan on record.2. Counseling Center will increase the persistence rate of early alert students from fallsemester to spring semester, through the following processes: Increase the participationof faculty in the Early Alert program through the support and guidance of theMatriculation Committee. Counselors will contact all students who receive Early Alertnotices and document the contact outcome. Counseling staff will conduct study skillsworkshops designed specifically for undecided and at-risk students.Assessment:Compare the persistence rates for the students who receive early alert notices from thefall to spring semester.3. Counseling staff will collaborate with the Basic Skills program to offer workshopsdesigned to enhance Basic Skills student success.Assessment:Evaluations will be collected at the conclusion of each workshop to evaluateeffectiveness. In addition, attendance records will be maintained.4. The Counseling Center will work closely with the Matriculation Committee, Director ofResearch and Institutional Technology to ensure proper entry of data into SARS andDatatel systems.Assessment:The Director of Research and the Matriculation Committee Co-chair will provide writtendirections to Counseling Center faculty and staff that are responsible for inputting thedata.Student Learning Outcomes:1. At the conclusion of an academic counseling appointment, the student will: a) statehis/her educational goal or the next step required to determine his/her educational goal;b) know which classes to take in the following semester or to complete his/hereducational goal.Assessment:At the end of the counseling appointment the student will answer questions on a surveyregarding the SLO listed above, demonstrating that he/she has met the SLO.- 82 -
2. At the conclusion of a career counseling appointment, the student will be able to: a) tostate the factors to consider when choosing a career; b) know the next step is indetermining a career goal.Assessment:At the end of the counseling appointment the student will answer questions on a surveyregarding the SLO listed above, demonstrating that he/she has met the SLO.3. After meeting with a counselor to develop a student success plan, a probationarystudent will be able to identify barriers to his/her success and strategies for overcomingthese barriers.Assessment:At the end of the counseling appointment, the student will be able to answer surveyquestions regarding the SLO listed above.Strengths and Accomplishments:Since writing our last Matriculation Plan, we have:1. Hired three (3) new part-time orientation/counseling/registration counselors;2. Hired a full-time bilingual counselor;3. Provided expanded summer counseling;4. Partially implemented a developmental counseling model;5. Participated in the evaluation component of the Basic Skills Initiative;6. Implemented an Early Alert Program; and,7. Developed a coordinated orientation/counseling/registration opportunity for students whorely on cooperation and coordination between assessment, counseling, and admissionsstaff.Areas of Concern and Needs:1. We need more office space to accommodate part-time counselors.2. We need to develop a process to train counselors to consistently enter data into Datatelso that information can be retrieved for research purposes and produce the MIS reportfor the System Office.3. We need a degree audit program that includes evaluating transcripts from other collegesprior to enrollment at Shasta College.4. We need a way to notify the counselor of students who receive an Early Alert notice sothat the counselor can follow up with the student.5. Only a small percentage of faculty members are participating in Early Alert at this time.- 83 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
Page 34 and 35: Counseling Center employees. The Co
Page 36 and 37: TotalNumber ofFaculty*Number ofSubj
Page 38 and 39: 4. Retention and SuccessWe examined
Page 40 and 41: OrientationOne process that was red
Page 42 and 43: A note about orientation data: Orie
Page 44 and 45: Table 18: Academic Standing by Acad
Page 46 and 47: Saw aCounselorDid not see aCounselo
Page 48 and 49: NumberAcademic Year07-08 08-09Perce
Page 50 and 51: - 48 -Academic Year07-08 08-09Numbe
Page 52 and 53: Academic Year07-08 08-09Number Perc
Page 54 and 55: II. Quality StaffingWhenever the op
Page 56 and 57: SAO: Counseling staff will develop
Page 58 and 59: 6. Need to continue to improve the
Page 60 and 61: 3. Continue to develop a comprehens
Page 62 and 63: APPENDIX AShasta College - Who Part
Page 64 and 65: APPENDIX AShasta College - Who Part
Page 66 and 67: APPENDIX AShasta College - Impact o
Page 68 and 69: APPENDIX AShasta College - Impact o
Page 70 and 71: APPENDIX AShasta College - Orientat
Page 72 and 73: APPENDIX AShasta College - Orientat
Page 74 and 75: 2. Admissions and Records staff wil
Page 76 and 77: APPENDIX B - Program PlanAssessment
Page 78 and 79: Strengths and Accomplishments:1. An
Page 80 and 81: APPENDIX B - Program PlanCareer Cen
Page 82 and 83: 7. Workshops are held each year for
Page 86 and 87: 6. We have had continuing problems
Page 88 and 89: 11. Represent Shasta College by par
Page 90 and 91: 4. Due to the increasing regional u
Page 92 and 93: Community Engagement1. Enhance the
Page 94 and 95: 3. To be most effective, there is a
Page 96 and 97: 2. The Transfer Center will increas
Page 98 and 99: APPENDIX CCounseling CenterAction P
Page 100: SHASTA COLLEGEStudent ServicesProgr
Page 103 and 104: Program SLOs/SAOsService Area Outco
Page 105 and 106: Brian Spillane - Dean of StudentsSe
Page 107 and 108: 2. Contact with Other K-12 SchoolsO
Page 109 and 110: Student Success1. Reach of Services
Page 111 and 112: There was no previous program revie
Page 116 and 117: Results of DataRecruitment of inter
Page 118 and 119: 2. Materials and EquipmentThe progr
Page 120 and 121: 8. Survey other CCs for Common Prac
Page 122 and 123: Income: $4,324/FTES; any other ongo
Page 124 and 125: Student Learning OutcomesThe follow
Page 126 and 127: Allocate 10% of the International S
Page 131 and 132: Program Service Area Quality1. Staf
Page 133 and 134: College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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SHASTA COLLEGEStudent ServicesProgr
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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6. EquipmentThe only issue with equ
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2. Access3. Progress4. SuccessThe C
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that may affect their financial aid
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Challenges3. The ability to offer s
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APPENDIX AFinancial Aid OfficeStude
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“systematic reform efforts” suc
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Program Service Area Quality1. Staf
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serve on the accreditation team as
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On-going attempts to raise awarenes
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enefit from additional program part
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Table 2: Outcome Data for 2009-2010
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2. (continued) Current 10 th Grader
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5. Each project year, GEAR UP stude
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8. (continued) 9 th and 10 th Grade
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General PlanningThe GEAR UP program
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APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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