Student Services Program Review-Spring 2010 - Shasta College

Program SummaryEstablishment of goals and priorities is dependent on several external factors. TheCalifornia Community College Chancellor’s Office has indicated that budget reductionsof 40% will likely be sustained through 2012-2013. These budget cuts prevent programexpansion, limit the numbers of students who can participate in EOPS/CARE, andreduce amount of financial support available to the student. Shasta College intends tomaintain a part-time EOPS Director during that time span, and staffing increases are notexpected. Turnover in key positions such as the EOPS Director over the past five yearshas resulted in changes in policies and procedures. Implementation of programexpectations has been subject to changes that directly impact participants.While EOPS/CARE provide a vast array of services as listed in Section 3, quantitativeand qualitative information about these services and their impact on student outcomeshas not been collected. There is some concern that student motivation and investmentin EOPS is inconsistent; some students complete all program activities and maintainstrong academic performance, while others do not meet program guidelines and areplaced on restriction. EOPS/CARE staff could benefit from more information about thegoals and motivation that lead students to participate in EOPS/CARE and about theservices and procedures that best support those goals.Goals, Recommendations, Priorities, PlansThe previous EOPS/CARE review was completed in 2004-2005. There were noprogram goals included in that document.Current EOPS/CARE goals:1. Conduct ongoing program evaluation through data collection and analysis,implementation of SLOs and SAOs, and student surveys.2. Stabilize student participation in EOPS and CARE programs with consistentprocedures and services that meet the mission of the program to foster studentsuccess and self-determination.3. Monitor eligibility requirements and program participation to insure that thestudents who are most at risk educationally and financially have access to theEOPS/CARE program.4. Insure adequate program resources in both financial and personnel areas.5. Reinstate instructional support through study skills workshops, tutoring,supplemental learning, etc.6. Employ staff and technology resources that facilitate participation by studentsin off-campus locations.- 258 -