Student Services Program Review-Spring 2010 - Shasta College

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Student Services Program ReviewTRiO Student Support Services (SSS)Reporting Director: Kathleen Mahar, Ed.D.General Program InformationStudent Support Services is one of three federally funded TRiO programs currentlyoffered at Shasta College. The other two TRiO programs, Upward Bound andEducational Talent Search, are pre-collegiate outreach programs focused on 6 th through12 th grade students. Student Support Services supports current community collegestudents whom have expressed transfer as their goal. All programs are authorizedunder the Higher Education and Opportunity Act and share the common goal ofincreasing educational options for low income and/or first generation college students.The Higher Education Act (HEA) was originally signed into law in 1965 to ensure thatpostsecondary education options were available to all students in the United States.The original act was the Johnson Administration’s attempt to remedy discriminatorypractices that had prevented low income students and student of color from enteringcollege and achieving their educational dreams. To achieve these goals, the HigherEducation Act allocated funds for programming that would increase financial aid options,help students complete high school and enter postsecondary education, increasefunding to institutions serving non-traditional students and, improve college teachingprograms for students seeking to teach in the K-12 system.The TRiO Programs gained prominence shortly after the original signing of the HigherEducation Act. The term TRiO actually refers to several different programs that servethose who are first generational college students and meet a low-income criteriaestablished by the US Department of Education. All TRiO programs are similar in thatthey provide tutoring, summer enrichment, financial aid awareness, enrollment supportand college tours for the students that participate in the program. Upward Bound (UB),which serves 9-12 grade students, began in 1964 and was first of the TRiO programs.Educational Talent Search (ETS), serving students from 6 th through 12 th grade wasadded in 1965, and the Student Support Services (SSS) Program, serving collegestudents, was added shortly thereafter. Together, these three programs were termedthe “TRiO” programs; although there are now a total of eight programs in the TRiO familywhich are all designed to encourage students from diverse, non-traditional backgroundsto pursue postsecondary education.All TRiO programs are governed by Title IV of the HEA. Title IV specifically authorizesstudent assistance and access programs that support students from low socio-economicbackgrounds, students with disabilities, first-generation college students and students ofcolor.Four decades after its creation, the Higher Education Act continues to define the rolethat the federal government plays in postsecondary education. Federal legislation statesthat the HEA must be reviewed and amended every seven years. The last renewal wasextended for several years but finally came to resolution in 2008 with a slight name- 324 -
change, the Higher Education and Opportunity Act (HEOA). The HEOA continues todictate the program design and direction of the TRiO programs. Under the newlegislation, several program changes will be required of each of the programs, includingStudent Support Services. For example, the new HEOA mandates that participants inthe SSS program receive training to promote Financial Literacy. Also, the extent towhich SSS can collaborate with non-federal student support programs has also beenexpanded.In the Fall 2009, a proposal was written to seek a five year renewal for the SSS program.If approval is granted, SSS will receive approximately $264,000/year through 2014-2015.Written notification is expected in June 2010.Program Definition/DescriptionTRiO Student Support Services (SSS)The TRiO Student Support Services (SSS) program focuses on improving collegeretention and graduation rates of 200 eligible Shasta College transfer students. Programparticipants are provided with a range of academic and non-academic supplementalservices that include tutoring, academic, career and personal counseling, remedialassistance, and cultural enrichment activities. Services provided include registrationassistance (EdPlans), academic, career and personal counseling, lending library,Supplemental Grant Aid for qualified PELL recipients, campus visits, cultural activities,tutoring, program-specific orientations and requirements, and transfer assistance.Program Mission/PurposeThe mission of TRiO Student Support Services is to increase the retention, graduation,and transfer rates of eligible college students, and to foster an institutional climatesupportive of the success of low-income, first-generation students and students withdisabilities. This mission is aligned to the Shasta College Strategic Plan as follows:Strategy I.2) Engage in activities designed to increase the funding available tothe college.Strategy I.3) Develop services and retention strategies to increase the rate atwhich students successfully complete their academic goals.Program SLOs/SAOsStudent Learning Outcomes:1. As a result of required academic counseling appointments and orientation,first-year TRiO SSS participants will state an educational goal and namepotential transfer institutions.Assessment:TRiO SSS student database, counseling records.- 325 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Goals, Recommendations, Priorities,
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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Page 276 and 277: 2. Access3. Progress4. SuccessThe C
Page 278 and 279: that may affect their financial aid
Page 280 and 281: Challenges3. The ability to offer s
Page 282 and 283: APPENDIX AFinancial Aid OfficeStude
Page 284: SHASTA COLLEGEStudent ServicesProgr
Page 287 and 288: “systematic reform efforts” suc
Page 289 and 290: Program Service Area Quality1. Staf
Page 291 and 292: serve on the accreditation team as
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Page 295 and 296: enefit from additional program part
Page 297 and 298: Table 2: Outcome Data for 2009-2010
Page 299 and 300: 2. (continued) Current 10 th Grader
Page 301 and 302: 5. Each project year, GEAR UP stude
Page 303 and 304: 8. (continued) 9 th and 10 th Grade
Page 305 and 306: General PlanningThe GEAR UP program
Page 307 and 308: APPENDIX CGaining Early Awareness a
Page 310 and 311: Student Services Program ReviewTRiO
Page 312 and 313: Program SLOs/SAOsService Area Outco
Page 314 and 315: US Department of Education, communi
Page 316 and 317: Greater collaboration with CSU Chic
Page 318 and 319: primary database for tracking progr
Page 320 and 321: Table 2: Outcome Data for 2009Objec
Page 322 and 323: Table 4: HEOA Amendments and Impact
Page 324: SHASTA COLLEGEStudent ServicesProgr
Page 329 and 330: will lead program design and counse
Page 331 and 332: communication between program staff
Page 333 and 334: 5. Faculty and Classified StaffingT
Page 335 and 336: Student Learning OutcomesStudent Le
Page 337 and 338: APPENDIX CTRiO Student Support Serv
Page 340 and 341: Student Services Program ReviewTRiO
Page 342 and 343: 2. Upward Bound High school partici
Page 344 and 345: ) if having a common Director would
Page 346 and 347: strong relationships with our partn
Page 348 and 349: 3. Comparison with Other Institutio
Page 350 and 351: Table 2: Outcome Data for 2009Objec
Page 352 and 353: Goals, Recommendations, Priorities,
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