Student Services Program Review-Spring 2010 - Shasta College

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Results of DataRecruitment of international students to Shasta College from the Spring Semester 2006through the Fall Semester 2008:Country Spring 2006 Fall 2006 Spring 2007 Fall 2007 Spring 2008 Fall 2008Albania 0 0 0 0 0 2Brazil 0 0 0 1 1 0Canada 0 0 1 0 1 1China 0 0 0 1 1 1Ecuador 0 0 0 1 1 1Germany 0 0 0 1 1 1India 0 0 0 0 0 2Japan 11 16 11 18 18 29Kenya 0 0 0 0 0 1Korea 4 5 3 9 9 8Latvia 0 0 0 1 1 1Lebanon 0 0 0 0 1 1Madagascar 0 0 0 0 1 1Mexico 1 1 1 1 1 0Nigeria 0 0 0 0 0 2Norway 1 0 0 0 0 0Philippines 0 0 0 0 0 1Switzerland 1 1 1 0 0 0Taiwan 0 0 0 0 0 1Vietnam 0 0 0 0 0 1TOTAL 18 23 17 33 36 54Program Mission/PurposeTo promote, coordinate and conduct outreach and recruitment efforts to bringinternational students from all regions of the world to Shasta College and to promotea supportive, informative, friendly and safe environment conducive to study and to helpthese students become familiar with campus programs and services, and the tri-countycommunity.Program SLOs/SAOsAs the reader will see in Part IV, there have been some SLOs/SAOs previouslydeveloped, and remain to be implemented. These SLOs/SAOs will be reviewed beforeimplementation will occur.- 114 -
Program Service Area Quality1. StaffingProgram AnalysisThe program presently consists of the Dean of Students, an academic counselor, a10-month staff assistant and a technician person from the Admissions and Recordsoffice who assists in the admissions of international students. The program isadministered by the Office of the Dean of Students.Name Title FTE LocationBrian Spillane, Ph.D. Dean of Students 1.00 Redding CampusLois Cushnie Counselor (Interim International) 1.00 Redding CampusSherry Nicholas Administrative Secretary I 1.00 Redding CampusCindy PriceAdmissions and Records1.00 Redding CampusTechnician IIVACANT Student Services Assistant 1.00 Redding CampusThe program is currently understaffed and under-funded. An institutional priorityneeds to be established to provide a fully operational International StudentsProgram. International Students have to go to various offices to receive services.They go to the Dean of Students office when they have general questions and/orconcerns. International students do not always have direct access to the staffassistant since she has to provide assistance to Student Senate, Clubs, studentevents, plus handles all incoming traffic in the office. The Counselor does not haveany designated time in his schedule for international students. Being a part ofgeneral counseling his schedule is booked weeks in advance. The counselor hasto work international students around general student appointments. Internationalstudents may find it difficult because many have specific concerns and problemsthat need additional time to meet with the counselor.The Admissions Technician works within the Admissions and Records Office. Shealso has limited access to students to assist them with visa issues, classes or inmaintaining their eligibility status throughout the semesters. The Admissionstechnician and Counselor work closely together throughout the year with a lot offollow-up for newly admitted students and for students who are applying to thecollege. The Admissions technician is also responsible for out-of-state students andfor athletes.The Dean’s office oversees the budget and is responsible for the administration ofthe program. The Dean’s Office is located in another part of campus andinternational students have to make appointments if the Dean is not directlyaccessible to them. The International Students Program will be a lot more efficientand provide better quality services if everything could be consolidated into onepermanent office.- 115 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
Page 66 and 67: APPENDIX AShasta College - Impact o
Page 68 and 69: APPENDIX AShasta College - Impact o
Page 70 and 71: APPENDIX AShasta College - Orientat
Page 72 and 73: APPENDIX AShasta College - Orientat
Page 74 and 75: 2. Admissions and Records staff wil
Page 76 and 77: APPENDIX B - Program PlanAssessment
Page 78 and 79: Strengths and Accomplishments:1. An
Page 80 and 81: APPENDIX B - Program PlanCareer Cen
Page 82 and 83: 7. Workshops are held each year for
Page 84 and 85: Service Area Outcomes:1. The Counse
Page 86 and 87: 6. We have had continuing problems
Page 88 and 89: 11. Represent Shasta College by par
Page 90 and 91: 4. Due to the increasing regional u
Page 92 and 93: Community Engagement1. Enhance the
Page 94 and 95: 3. To be most effective, there is a
Page 96 and 97: 2. The Transfer Center will increas
Page 98 and 99: APPENDIX CCounseling CenterAction P
Page 100: SHASTA COLLEGEStudent ServicesProgr
Page 103 and 104: Program SLOs/SAOsService Area Outco
Page 105 and 106: Brian Spillane - Dean of StudentsSe
Page 107 and 108: 2. Contact with Other K-12 SchoolsO
Page 109 and 110: Student Success1. Reach of Services
Page 111 and 112: There was no previous program revie
Page 118 and 119: 2. Materials and EquipmentThe progr
Page 120 and 121: 8. Survey other CCs for Common Prac
Page 122 and 123: Income: $4,324/FTES; any other ongo
Page 124 and 125: Student Learning OutcomesThe follow
Page 126 and 127: Allocate 10% of the International S
Page 131 and 132: Program Service Area Quality1. Staf
Page 133 and 134: College Nurse:Internally: Crisis In
Page 135 and 136: Effectiveness surveys for the colle
Page 137 and 138: The Student Health and Wellness Ser
Page 139 and 140: 5. Faculty and Classified StaffingS
Page 141 and 142: It would be helpful if the program
Page 143 and 144: The primary goal of Student Health
Page 145 and 146: Goals, Recommendations, Priorities,
Page 147 and 148: APPENDIX CStudent Health and Wellne
Page 152 and 153: Program Mission/PurposeTo provide a
Page 154 and 155: 7. Internal Relations, Integration
Page 156 and 157: 2. Use of TechnologyThe Residence H
Page 158 and 159: 3. ProgressOnce a student becomes a
Page 160 and 161: 3. The Student Residential Housing
Page 162 and 163: APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Goals, Recommendations, Priorities,
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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SHASTA COLLEGEStudent ServicesProgr
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
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Awards ProgramFor the past ten year
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8. Survey other CCs for Common Prac
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In addition, some CSU counselors ha
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As can be seen, Shasta College is a
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8. Reach of ServicesAn adjunct EOPS
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Figure 1: EOPS Course Enrollment by
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Table: 13 Units Completed by EOPS S
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Table 15 is mostly incomplete, but
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EOPS at Shasta College does outreac
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Service Area OutcomeEOPS/CARE wants
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egin college without a high school
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Staff processed over 6,000 complete
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$142,000.00 in state scholarships d
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6. EquipmentThe only issue with equ
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2. Access3. Progress4. SuccessThe C
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that may affect their financial aid
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Challenges3. The ability to offer s
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APPENDIX AFinancial Aid OfficeStude
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“systematic reform efforts” suc
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Program Service Area Quality1. Staf
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serve on the accreditation team as
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On-going attempts to raise awarenes
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enefit from additional program part
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Table 2: Outcome Data for 2009-2010
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2. (continued) Current 10 th Grader
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5. Each project year, GEAR UP stude
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8. (continued) 9 th and 10 th Grade
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General PlanningThe GEAR UP program
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APPENDIX CGaining Early Awareness a
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Student Services Program ReviewTRiO
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Program SLOs/SAOsService Area Outco
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US Department of Education, communi
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Greater collaboration with CSU Chic
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primary database for tracking progr
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Table 2: Outcome Data for 2009Objec
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Table 4: HEOA Amendments and Impact
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change, the Higher Education and Op
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will lead program design and counse
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communication between program staff
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5. Faculty and Classified StaffingT
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Student Learning OutcomesStudent Le
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APPENDIX CTRiO Student Support Serv
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Student Services Program ReviewTRiO
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2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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Goals, Recommendations, Priorities,
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